Colette Monroe
Bowie, Maryland 20716
Cell: 301-***-****
E-Mail: acgcfw@r.postjobfree.com
Professional Summary:
Strong Customer Service background, Appointment Scheduling, Outstanding Time
Management Skills, Managerial Staffing and Scheduling skills, Experienced in the area
of Bookkeeping, Budgeting, Accounting and Inventory Management.
Licenses:
Maryland Cosmetology License 6/1993-present
Medical Assistant Certification 3/2012
Skill Highlights:
Licensed Hair Artistry Professional
Knowledge of Cosmetology Principles
Over twenty years of Business Management skills
Educator
Understanding of Medical Procedures
Trained as a Phlebotomist
Medical Records and Charting expertise
Quick Problem Solver
Calm and Level-Headed under duress
Professional Experience:
November 2001 to Current
Beauty Factory
Bowie, Maryland 20716
Owner / Stylist
Provided accurate product and home care to clients, meticulously enter client and service
information when scheduling appointments, track and effectively managed client flow,
processed cash and credit transactions, monitored and tracked salon product deliveries,
flexible schedule to accommodate client needs, executed promotions via email and text
messaging.
Hair Cuttery
Bowie, Maryland 20716
Manager / Stylist
September 1998-October 2001
Managed staff of 25+, reduced and controlled expenses by assessed budget, directed
strategic initiatives to achieve salon goals, boosted retail sales by product knowledge,
monitored inventory and placed orders, mentored and motivated new stylist, participated
in hiring of staff, consulted clients on services requested, addressed customer inquiries
and resolved complaints, determined staff promotions and demotions, and terminated
employees when necessary, Completed weekly schedules according to payroll policies,
maintained daily record of all transactions, worked closely with the district manager to
formulate and build the salon success, provide hair care services to clients
U.S. Senate Washington, D.C.
U.S Senate
Hair Stylist/ Nail Technician
April 2001-November 2001
Provide all hair care, hair styles and nail services to U.S Senators and their staff.
Hair Academy New Carrollton, Maryland
Cosmetology Instructor
November 1998-March 2000
Instructed through lectures, discussions and demonstrations in Cosmetology, designed
and created daily lesson plans, conducted small group and individual activities based on
differentiated learning needs, prepared students to successfully pass practical and theory
through accuracy, safety and hygiene on State Board exam, conducted student
evaluations on progress and required hours, recorded and maintained students grades and
hours daily. Achieved 100% passing of State Board exam for classes of 20 or more.
Education and Training:
Sanford Brown Institute Landover, Maryland
Certificate of Completion Medical Assistant
February 2012
Dudley Beauty School Washington, D.C.
Certificate of Completion Cosmetology
June 1993