Customer Service Marketing
Resume:
Jamie Leacock
Toronto, Ontario, M2J 4L4
acgbze@r.postjobfree.com
Summary of Qualifications:
* ***** ** ************* ******** and global management educational background.
Strong background in Microsoft Office (PowerPoint, Excel PowerPoint, Outlook, and Access)
“G” Class Driver’s License
Strong interpersonal communication skills in speaking, writing, listening and understanding
Ambitious, highly driven team-oriented player dedicated to many extracurricular group based projects
Customer service oriented with a high emphasis on relationship building and initiating new prospects
Excellent in preparing business plans, marketing plans, and business presentations.
Education:
Global Management, Bachelor of Commerce Ryerson University, Ted Rogers School
Applied managerial skills and cultural understanding 2013
within a global business environment
International Business Administration, Advanced Diploma Seneca College, Newnham
Developed an understanding of the complexities of 2008-2011
products and services in a globalized context.
Relevant Experience:
Presentation and Team-work Skills
• Shared recommendations on financial valuation in front of RBC and CIBC Capital Market representatives
• Prepared a trade show demonstration with a team of 4 in front of 1000 students, staff, and the general public
• Presented an hour long proposal on an export marketing strategy in Wuhan, China and earned a grade of 90%
• Led a class debate simulation on issues regarding the WTO and was announced winner
• Compiled and presented financial report to PetroChina and Talisman industry professionals
Customer Service
• Regularly exceeded sales quota during market research position in a customer assistance centre
• Provided instructions and feedback to voters in the Don Valley East district in the 2006 Federal Elections
• Demonstrated a high level of confidence and poise handling thousands of rejections while cold calling
prospects and used it to handle greater challenges and adversity
2
• Relayed information and answered inquiries of the general public as a security officer
• Ensured confidentiality and properly documented information of interviewees over the phone and in person
• Resolved complaints and managed conflicts through past roles in security and call centre environments by
attending to customer needs in an efficient manner
Relevant Experience Continued:
Research and Analysis
• Wrote business plans, marketing plans, executive summaries, business reports (up to 15 pages), and financial
summaries
• Used metrics to analyze research result and evaluate alternative data collection techniques
• Applied and assessed methodological approaches using primary/secondary research, surveys, and interviews
• Collected and compiled quantitative data using statistical software to make key business decisions regarding
the location of a restaurant
Related Experience:
Interviewer 2012
BBM Canada Toronto, Ontario
Junior Analyst 2011-2012
Ryerson Capital Markets Group Toronto, Ontario
Trade Show Representative 2008
Massive Technology Toronto, Ontario
Security Guard 2006-2007
Accord Security Toronto, Ontario
Poll Clerk 2006
Elections Canada Toronto, Ontario
Recreation Centre Supervisor 2004
Mayfair on the Green Toronto, Ontario
Market Researcher 2003-2004
Ipsos Reid Toronto, Ontario
Recreation Centre Coordinator 2003
Oriole Community Centre Toronto, Ontario
References Available Upon Request
Contact this candidate