CHERYL RICKS

*** **, ***** ********, ******** ***05 • 970-***-**** • 970-***-**** • acgbsd@r.postjobfree.com

Professional Summary

Assertive tax professional with the strong work ethic and sense of ownership needed to excel in a government-regulated

environment, is looking for a permanent full time position in the tax industry which would effectively utilize my 16 years in this

field along with my prior experience as General Franchise Manager. I have hands on experience for handling the day to day

operations as well as selecting, recruiting and retaining the top talent for your company. I also excel at resolving client issues

and complaints to ensure they return and are satisfied with their outcome. I located and negotiated new territory purchases and

office locations for the franchise owner to total 21 offices. Managed and mentored over 64 seasonal employees, most were

returning prepares for more than 10 tax seasons and had an impressive client base following.

Skills

Federal/State tax preparation Employee recruitment

Customer relations Fast learner

Marketing Works well under pressure

Filing and data archiving Accurate and detailed

Critical thinking Flexible

In-depth knowledge of HR Compliance Employee training and development

Quality assurance Excellent communication skills

Work History

General Manager / Senior Tax Preparer / Client Care Manager / Tax Compliance Manager / HR 12/2005 to 02/2014

JACKSON HEWITT TAX SERVICE - SYGE inc. – Western Colorado

Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Developed and executed marketing programs and general business solutions resulting in increased company exposure,

customer traffic, and sales.

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as

necessary.

Reviewed files, records and other documents to obtain information and respond to requests.

Trained new hires to perform cross-training exercises with experienced workers.

Tested all training software and hardware prior to the training program.

Traveled 75% overnight along with IRS forums and corporate conventions

Tax preparer / Processing Tech 12/1998 to 02/2001

Jackson Hewitt Tax - Dee Hazen inc – Riverside, CA

Used all appropriate adjustments, deductions and credits to keep clients taxes to a minimum

Successfully handled back office processing for clients information

Education

Business:

San Bernardino Valley College - San Bernardino, CA

Accomplishments

Graduated Jackson Hewitt Tax School Riverside, CA 1998

Employee of the year and employee of the month

PTIN holder since 2009

NATP member

CTEC /Bonded

NY preparer

Notary

Contact this candidate