Area of Focus: Transportation and Logistics Management

- QUALIFICATIONS PROFILE

Success-driven and hands-on leader with solid background in providing top-notch management and services in transportation,

logistics, and shipping; complemented with in-depth expertise in business startup, establishment, and optimization of

operations.

Skilled at developing and leading high-performing teams through motivation, mentorship, and guidance in accordance

organizational standard. Subject matter expert in delivering client-specific needs and building strategic business relationships

through proactive communication and interaction with customers. Keen at analyzing work-related issues and complexities in order

to generate effective resolutions. Adept at generating process improvement initiatives, including the integration of cutting

edge methodologies and process to streamline and expedite work operations.

- AREAS OF EXPERTISE

Business Startup and Establishment Accounts Receivable and Accounts Payable Management

Administrative and Human Resource Management Leadership, Training, and Team Building

Regulatory Compliance Conflict Resolutions and Decision-Making

Sales Management Customer Service

- PROFESSIONAL EXPERIENCE

Ann Inc. - Rochester Hills, MI

SALES LEAD SALES ASSOCIATE 2008–PRESENT

- Spearhead the day-to-day store functions, which involved management of employee, facilitation of training, merchandising

and sales administration, and provision of excellent customer experience.

- Managed and coordinated diverse operational activities, such as cash handling, loss prevention, and customer problem

resolution.

Career Highlight:

- Earned promotion from senior leadership; started as part time-sales person to sales lead position for consistently

surpassing goals in credit and sales.

Supreme Express - Dearborn, MI

MANAGER 2005–2014

- Rendered keen oversight to the daily operations, including hiring truck drivers and dispatching and monitoring

shipments.

- Performed various administrative and finance functions, such as quoting, invoicing, collections, accounts payable and

cash flow management, and International Fuel Tax Agreement (IFTA) reporting.

- Ensured safe and timely delivery of shipments through proper coordination between truck drivers and customers.

- Guaranteed strict adherence to Department of Transportation requirements by setting up drug and physical examinations.

- Handled the1099 preparation and year-end tax information consolidation.

Career Highlights:

- Initiated the automation of invoicing processes that resulted to significant increase in cash flow turn around.

- Drove $5M annual sales by maintaining account receivable less than 60 days and collecting accounts that were deemed

uncollectable.

- Expedited payroll processes by hiring a payroll processing company that generated substantial savings in company

expenses, reduction in time, and increase in accuracy.

Excell Transport LLC - Oxford, MI

CO-OWNER/MANAGER 1999–2005

- Oversaw business operations of over-the-road trucking enterprise with specialization in the transportation of dies,

molds, and machinery associated with the automotive industry.

- Led the provision of top-quality services, such as time-critical pick-ups and deliveries, along with hourly shipment

progress reports to the customer as necessary.

- Administered the processing of all related special permits to ensure compliance with regulatory requirements.

- Exemplified expertise in carrying out various complex roles and responsibilities, which included human resource,

administrative, and accounting functions.

- Conducted site visits to anticipate and provide customer-specific needs and requirements, including arrangement and

coordination of riggers as required.

- Gained a comprehensive Canadian customs experience and Mexican thru-trailer experience.

- Leveraged industry expertise in the administration of small claims to resolve non-payment issues with clients.

Career Highlights:

- Proactively communicated with customers that enabled the development of long-term business relationships; thereby

ensuring client retention and loyalty.

- Piloted the business startup and establishment that produced more than $1M during the first year of operations.

- Provided exemplary management to the overall activities of the Department of Transportation audit achieving satisfactory

results and having a model for maintenance record keeping.

- EDUCATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

Central Michigan University, Mount Pleasant, MI

- TECHNICAL ACUMEN

QuickBooks Pro Microsoft Office Suite (Word and Excel)

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