Annette Poole

**** *** ******

T*K *E*

Phone #587-***-****

Employment History

August 20, 2014 – Present – Action Express & Hotshot – Call Taker – Customer Service

Representative

The duties include:

• answering phone calls on orders

• Maintains 7 CSR’s

• Receiving emails from Customer Representative

• Response to email on orders

September 1998-August 16, 2013 (IBM) – Project Control Officer

The duties that was included:

• Responsible for managing and reporting on multiple projects which invoices working closely

with IBM project Team.s

• Responsible for ensuring the process and financial control of all IBM projects for ACS and AHRE

and Alberta Seniors Preparing several financial spreadsheets for each project

• Preparing for Delivery review on a monthly basis

• Reconciliation of each project with the IBM General Ledger Review of financials on a monthly

basis with the AMS practice lead.

• Setting up new Contractors through the IBM Procurement System

• Entering time into IBM Standard Software systems

• Communicating financials with Alberta Children’s Services and Alberta Human Resources and

Employment

• Maintaining control of contract Auditor views (Alberta HR & Employment NC account date)

• Reporting hours to the client on a monthly basis Q/A of invoices in the IBM tool (RMDS)

• Ensuring that all invoices are delivered to the client in a timely manner

• Setting up new projects and maintaining projects in the IBM tool (SOCM Registration database)

August 1988-August 1998 (Government of Newfoundland) – Accounts Payable – Payroll Clerk

The duties that was included:

• Preparing and processing purchase orders, requisitions, and other financial documents

• Preparing and processing payroll for each employee

• Ensuring cheques are delivered on time to each employee

• Reconciliation of Payroll Registers against the Expenditure Transaction Report

• Maintaining good knowledge of Government processes and procedures

• Answering calls for various inquiries and forwarding them appropriately

• Preparing Government Accounts Payable for each vendor

Key Skills

MS office, Lotus Notes, Lotus Approach, IBM Standards Software: Internet Labor, Claiming, Internet

Labor Claiming Approval, VM-Host Connection. IBM Databases: OPS, Reqcat, CAREQ, CLUED,

Canadian Forms Library, Access Request, DB request, BMS user Documentation, OM Notes, SOCM

Registration, ID Requests, Work Item Request tool, Alberta HR & Employment NC Acct Data –

PCB/Auditor’s view, Windows 2000 and XP Industry Knowledge: Communications, Education,

Government – Provincial Human Resources and Social Services, Private Sector

Financial Integrity Course – IBM (August 2005) completed Brio Query Explorer Release 6 – IBM (April

20, 2006)

Qualifications

10 Week course in Word Perfect course

Keyin Technical College, 1990

Training in Word Perfect course, 1990

Computer Program course

Western Community College, 1986

Graduated from Grade XII

Other Job-Related Activities

Recognition: Kelly Employee of the Month (September 2000)

Ovation Reward for contribution to the ACS account(November 2004)

Ovation Reward for ACS Renewal Achievement – SEI Assessment

References

Cathy Yamada-Swan

Delivery Manager, IBM

780-***-****

Angela Persuad

Project Manager, IBM

416-***-****

Jim Cunningham

Project Executive, IBM

780-***-****

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