Service Customer
Resume:
Alexus.S.K.Croker
Orlando, FL, 32810
acgbmd@r.postjobfree.com
Objective: To obtain a position where my skills and experience can be
Utilized to contribute to the success of the company.
Skills and experience:
• Customer services skills
• Work with all Microsoft products
• Work with Macromedia, Dreamweaver, Photoshop, AutoCAD
• CPR/First Aid, Domestic Violence, HIV and Aids certified
• Greet guest with a welcoming smile and up lifting spirits
• Email, File, answer phones
Work History:
Connextions/wellcare 9/2012 - 11/2013
• Call Center Orlando,FL
Job description
Responsible for patient inbound calls (over 100 per day)
Strong communication and negotiation skills
Detail oriented and works with a high degree of accuracy
Ability to multitask
Handles confidential financial and personal information appropriately
Ability to tactfully handle stressful and difficult situations
Possess strong problem solving skills
Safeline 04/2012 to 8/2012
• Call center Orlando, FL
Job Description
Responsible for patient inbound calls (over 100 per day)
Handles incoming calls or inquiries from prospective customers or clients
Assists customers effectively by solving customer disputes
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction
Tactfully handles confrontational or stressful interactions with the public
Completes supporting paperwork and data entry as required
Accurately captures customer information
Creates and maintains service reports
Parklands Nursing Center 02/2012 to 04/2012
• Home Health Intern Gainesville, FL
Job description
● Assist patients with managing nutritional needs by:
- Preparing and checking food trays
– Feeding
– Monitoring food intake
● Help patients with mobility by:
- Managing personal hygiene and bathing
– Providing nail, hair and skin care
– Assisting with dressing and undressing
NBA City 6/2010 to 8/2010
•Hostess Orlando, FL
Job description
Highly skilled in greeting guests, escorting them to tables, and providing them with menu and daily specials
• Demonstrated ability to anticipate and address guests’ service needs and thank guests with genuine pleasure
• Substantial knowledge of the menus of bars, restaurant, and room service
• In-depth knowledge of answering telephones in a suitable manner
• Hands-on experience in assigning work tasks and organize activities of dining room workers to make sure timely and polite service to patrons
• Proven record of inspecting dining room serving stations for tidiness and sanitation
• Able to ensure that special requests are lodged and passed to restaurant staff
• Proven ability to adjusts complaints of patrons and guests
• Thorough understanding to make sure that all menu folders and inserts are spotless and current
Education:
• Gainesville Job Corps Center Gainesville, FL
Home Health Aide Certificate 5/2012
•SIATech Gainesville, FL
High School Diploma 6/2012
Florida Techicnal College Orlando,Fl
Information of Technology Current
References available upon request
Contact this candidate