Manager Customer Service
Resume:
JAMES R LEWIS, JR
COLUMBUS, OH 43232
OBJECTIVE:
Seeking a challenging career opportunity, which will utilize my skills, abilities and experience while offering
long term employment with advancement potential.
SUMMARY OF QUALIFICATIONS:
I have worked in the Intermodal Trucking Industry for over 20 years. I started as a gate inspector and have
worked my way up to Terminal Manager.
EXPERIENCE:
6/13-9/14 Triple T Transport, Lewis Center, Oh
Transportation Coordinator
Made and took check calls from trucking companies and drivers and updated status in custom made system.
(VLP and McCloud). Coordinate frozen food and produce shipments from farms and warehouses to
customer/buyers doors via truck. Coordinated rates with buyers and trucking companies to make most profit for
the company. Processed paperwork from drivers and trucking companies to accounts payable department.
Handled any problem calls with temperature of product, issues with reefer units, issues with shippers and
receivers and any problems drivers and trucking companies have. Scheduled delivery and pick up appointments
with shippers, consignees and coordinated with trucking companies..
10/12-4/13 Parsec Inc. Rickenbacker, Oh
Operations Manager
Supervised the loading and unloading of Intermodal containers from train way cars. Supervised ramp
employees to the safety and effect ways of loading and unloading train cars. Supervised the inbound and
outbound gate for problems and made sure all aspects of N/S Railroad were handled with safely.
01/12-10/12 Self Employed
Handyman
Did yard work, sold flooring and did remodeling of old homes.
11/10 – 7/11 Marine Transport Columbus Ohio
DISPATCHER
Recruited trucks, helped sign on and off. Scheduled and dispatched daily truck movements. Handled all
maintenance & repair issues. Payroll
4/10-11/10 Horizon Freight Columbus Ohio
OPERATION MANAGER
Dispatched daily freight movements for 12 owner operators. Recruited and signed on new owner operators.
Payroll and maintenance and repair issues
1/10-4/10 TRX Columbus Ohio
TERMINAL MANAGER
Started up trucking company increasing sign up trucks to 10 in 3 months. Handled all daily truck operations.
11/07-10/08 Mason Dixon Intermodal Columbus, Ohio
TERMINAL MANAGER
Managed Daily Trucking and Depot Operation consisting of 18 employees and 32 Owner Operators
11/05-11/07 Reserve Transportation Columbus, Ohio
TERMINAL MANAGER
Managed 15 owner operators and supervised one dispatcher. Increased business from 6 trucks to 15 trucks
within the first year and increased revenue from $6,000 a week to over $45,000 a week in the same time period.
9/04-11/05 Roadlink USA Columbus, Ohio
DISPATCHER & ASSISTANT TERMINAL MANAGER
Dispatched east bound freight out of Chicago for 35 owner operators. Took over Cincinnati Terminal and
increased revenue. Also ran the paper ramp for the Union Pacific Railroad.
TRANSINTERNATIONAL SYSTEMS Columbus, Oh
01/00-09/04 05/95-07/99 06/93-11/94 4/90-7/92
VARIOUS POSITIONS- Gate Inspector, M& R Coordinator, Dispatcher, Dispatch Supervisor and
Terminal Manager
Held many different positions over my tenures at Trans. I worked my way up from gate inspector to assistant
terminal manger of depot operations. I then moved over to the transportation side of the company as a
dispatcher and worked my way up to my last position as Terminal Manager of the companies in the Cincinnati
office.
7/99-12/99 Double J Trucking Columbus, Ohio
DISPATCHER
Dispatched 10 owner operators and 3 company trucks on road and city moves. Handle air freight, intermodal
freight and LTL freight. Processed payroll for trucks, check daily logs for errors and sent to safety department.
Did all customer service and increased revenue for the Columbus terminal.
7/92-6/93 TRITON TRANSPORT/P&B INTERMODAL
DISPATCHER & SANTA FE IMX OPERATOR
Dispatched both City and Road trucks for company of over 50 trucks and handled paper railroad ramp for Santa
Fe Railroad.
EDUCATION
Columbus South High School, Columbus, Ohio 6/88 with College Prep Diploma
Columbus State Community College, Columbus, Ohio (No degree)
REFERENCES
Shawn Heaney 614-***-**** Friend and former employee with TransInternational
Mark Pontarelli 773-***-**** Friend and former boss with Reserve Transportation
Mac Mcmillin 614-***-**** Friend and former boss with TriModal And Parsec
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