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WINTEL Server Administrator /Active Directory Administrator/VMware

Location:

Howrah, WB, India

Posted:

October 09, 2014

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CONTACT INFORMATION:

Kaushik

Paul.

Flat no:

5B,Block A,5th

Floor,

Shivalaya

apartment

Sir Ramesh

Mitra road,

Battala.

Narayenpur,

Rajarhat,

Kolkata.

State: West

Bengal. Pin:

700136.

Mobile &

SMS: +91

987-***-****/

705-***-****.

Email :

Kaushik_ibm@

hotmail.com

Official Mail

ID:

Kaushik.Paul@

Accenture.com

National

Skillset

Registry

(NASSCOM)

ITPIN:

871*********.

Kaushik Paul. Mob: +91 – 987-***-****. E mail: acgber@r.postjobfree.com Page 1

PERSONAL DETAILS:

Father’s name : Mr.S.S.Paul. Passport /Expiry date : J9796552

Age & DOB : 33 Years, 6th June 1981. PAN no : ARQPP4506M.

Gender / Marital status : Male / Married Election ID card : JVN2569374.

Nationality / Religion : Indian / Hindu. Driving License No : JH 05/2011/0019764.

Language known : English, Hindi & Bengali. Notice Period in present company : 3 Months.

VISION & CAREER OBJECTIVE:

To Serve the Organization as a System Administrator / Active directory Administrator / VMware with dedication and commitment to get

better results that benefits me and my Employer. Looking for challenging career, where is scope for a positive & bigger outlook where I

can utilize my skills of implementation, maintenance and administration.To have a job that suits my present capability and allows me to

learn and grow more in real career prospects.

EMPLOYMENT HISTORY:

10+ Years of Middle Management & Executive level experience in WINTEL System Administrator and Active directory

administrator for implementation, support and troubleshooting of physical and virtual datacenter in a corporate environment.

Presently working with “Accenture” Previously worked with Kaizen IT Services Pvt.Ltd, Aegis Tech Limited an

Essar Enterprises Company, (IBM) NetConnectGlobal Pvt.Ltd & Nelito systems Ltd.

PROFESSIONAL SUMMARY: S U P P O R T A N A L Y S T / S Y S T E M A D M I N I S T R A T O R

Total 10+ years of experience in Installation, System Administrator & Support Analyst. Experienced IT Support specialist

ensures & help On demand services of customers. Maintain the quality of support, resolving the customer support errors.

8+ years of Professional Experience in “Wintel system administrator, Active directory administrator & Vmware support”. 2+

years of Professional Experience in “Hardware & Network’’.

Troubleshooting, implementation and support of Server’s on different platforms. Administrating & trouble shooting to Update Client on

the Current version of software and networking devices. Server OS: Windows NT 4.0, Windows 2000/2003 /2008 R2 & 2012.

Maintaining and administration of the Microsoft Enterprise environments Like : AD servers with group policy, security and

domain administration,DNS, Windows 2000/2003 terminal server, Hyper V in windows 2008 server,Antivirus Server, WSUS

Server, DHCP Server, ISA Proxy Server version 2004/2006, Proxy servers/firewall configuration,WDS Server, File & print

server with different VLAN also.

Active Directory Services; Active Directory Group Policy Objects (GPO); DHCP; WINS and DNS

Day to day support on Windows Servers, Microsoft Cluster, and IIS related applications.

Microsoft Cluster

Knowledge of Hot & Cold data backup and its restore of file backup, tape backup, NT NetBackup & VMWare Backups.

Participated in complete system builds, upgrades, migrations, code deployments, software installation and patch management.

•

Implemented security policy and virus protection.

•

Knowledge regarding Remote Desktop Connection, Net meeting & VNC Client for Solving Customer’s end installing and

configuring different OS, Sap, Lotus Notes, Ms Outlook,Proxy Servers, Networking and Internet connectivity projects.

Installation of Servers, Laptops & Desktops in Different platforms. Specialize for Branded Laptop Repairing (IBM, HP, COMPAQ

and DELL).

Kaushik Paul. Mob: +91 – 987-***-****. E mail: acgber@r.postjobfree.com Page 2

CAREER GRAPH :

13/02/2012 – Till date

“Accenture India Pvt.LTD”

Kolkata.

Industry: IT Accenture is a global management consulting, technology services and outsourcing company.

Accenture is

Working as a “Sr.System Analyst” in ACCENTURE Global Project.

Responsibilities and Nature of As a Wintel & VMWare System Administrator.

Job:

•Working with large data centre having 2300 Servers for Intel Steady State with centric hardware like IBM, HP and Dell Blade

servers, VTL and Tape Libraries for backup and recovery solutions.

Maintenance, Support & Administration work for Windows servers based at Hong Kong, USA, UK & allied satellite.

Configuring, monitoring and troubleshooting of Windows NT, 2000, 2003,2008 with hyper V & 2012 also in Vmware

ESXi 5.0 Servers with 258 Guest VM’s for different application as per The company’s requirement.

Remote administration of servers by using terminal service, RDP, VNC, PCAnywhere and Damware for any problem

Across global offices related to Microsoft Windows operating system.

Has been providing shift based 24/7 monitoring, troubleshooting and proactive disaster preventive. Monitoring servers

using BMC patrol Express & Resolving disk space, CPU & Memory alerts. Experience in health checks for identifies gaps

Monitoring servers using BMC patrol Express & Resolving disk space, CPU & Memory alerts. Experience in health

Checks for identifies gaps.

Worked in Projects of WSUS, Microsoft Patch Management, Vulnerability remediation, HBGary, Guardium & Vormetrics.

Vulnerability remediation, HBGary, Guardium & Vormetrics.

Implementing Software RAID 1, RAID 5, RAID 6 & RAID 10 on mission critical servers such as domain controllers, file

•

servers, Application server & Database server.

Experience in Microsoft cluster troubleshooting.

Configuring and installing IIS 6.0 also having knowledge regarding IIS Virtual Directories. Troubleshooting IIS related issues.

Implementation of VERITAS Netbackup 6.5.6

Backup Management, Disaster Recovery procedures and technologies.

Administering and monitoring Enterprise Antivirus and spyware using TrandMicro and Microsoft Forefront Security Suite.

•

Installation, configuration and testing of SCSI device such as hard drives, backup tape drives.

Working with HP Proliant, Dell and IBM servers and Blade servers, working with hardware team to add/replace the faulty

•

peripherals, upgrading the driver & firmware. Installing Qlogic and Emulex HBA cards.

Defective Hardware drive replacement in through different Vender management.

Responsible for third level of support for all server related issues.

Responsibilities and Nature of As a Active directory Administrator.

Job:

• Handling Active Directory Creation of users ID, groups & OUs management.

• Troubleshooting Active Directory replication problems.

• Planning and implementing various policies across the enterprises infrastructure using GPO.

• Managing User Rights & Folder Permissions, Handling Group Policies, Creation of Batch files, backing up of AD.

• Planning FSMO role.

• Enabling disk quota management for the users in Active Directory with the help of (FSRM)

• Configuring DHCP & DNS server, zones, records, forwarders & conical names.

Responsibilities and Nature of : L2 support for Vmware & Hyper V.

Job

Hand on experience with Vmware 5.0 ESX i Server for 2+ years.

•

Proficient in the deployment, configuration, and optimization of VMware technologies including vCenter Server,Web

•

Kaushik Paul. Mob: +91 – 987-***-****. E mail: acgber@r.postjobfree.com Page 3

client,VCSA, ESXi Servers, Distributed Resource Scheduler (DRS), vMotion, High Availability (HA),Fault Tolerance (FT),

PowerCLI, virtual networking Vswitchs, VMware Update Manager (VUM), physical to virtual migrations, Storage DRS,

Storage vMotion, vCenter Orchestrator, and VMware Workstation.

Creating and Managing Virtual Machines and Vspare Resource pool Management.

Performance and health monitoring in VMware environment.

•

Performing Vmotion and P2V migration.

•

Virtual Machine Backup, Restore and Disaster recovery

•

Responsibilities and Nature of ITIL Process.

Job:

• Familiar with ITIL, ITSM & PCI (Payment Card Industry) process models for creation of change management, release

Management and problem Management etc) procedures in the current project.

• Ensuring a proficient workforce, notably reducing turnaround time and ensuring service levels & quality delivery of

24x7 customer service is in SLA with the customer requirement.

• Work with client functional managers and the team leaders to obtain necessary resources to support the team's

Requirements.

• Responsible for identifying and resolving the Microsoft Operation Manager alerts using MOM operator console also

Handling Tier3 escalations for Microsoft premier online.

• Managing technical support team for any escalation that ends with RCA (Root cause Analysis) for on Microsoft

Windows Environment.

5/03/2011 – 24/01/2012

05/03/2011 – 24/01/2012 “Kaizen IT Services Pvt. Ltd”

Jamshedpur.

Industry: IT Based Manpower Support, A 9001:2000 Company. (www.Kaizencare.net)

Working as a L3 support for “WINTEL System Administrator /Active Directory Administrator” in TATA STEEL

Jamshedpur Project.

My primary job in

Active Directory Administration:

• Working for TATA STEEL Jamshedpur Project, providing L3 support & solutions for 4 Active Directory domains Like

TATASTEEL, ALTIS, TSIMAIL & CORUS. Enterprise level Active Directory implementation and providing support for

Multi site environments with over 28 remote sites connected locations Group Policy design and administration for

Enterprises with 780+ OUs.

• Deployed Windows Server 2003 /2008 R2 Enterprise Edition as Active Directory Domain Controllers, DNS, DHCP

And RDS server. It includes 26 Domain Controllers in TATASTEEL and 23 server Citrix server integrated With Active

Kaushik Paul. Mob: +91 – 987-***-****. E mail: acgber@r.postjobfree.com Page 4

Directory infrastructure with over 45,000 objects. Managing the Security Policy and Group Policy to Prevent the

Misuse of systems & network resources. Applied GPO (Block inheritance) & (No Override) policy for different requirements.

• Advanced troubleshooting of issues such as Active Directory, LDAP, Transferring and seizing of FSMO Roles as

Per the requirements. Authoritative & non Authoritative AD restore. DHCP & DNS naming and records, Terminal

Services.IIS Services, Citrix Mate frame login through AD services authentication.

• Monitoring replication services with replmon, FRS &SONAR software, Trust Relationship and enforcing Domain wide

Group Policies. Troubleshooting the intersite & intrasite replication issues between all the domain controllers & Trust

Relationship. Bridgehead server, KCC (Knowledge Consistency Checker), Kerberos V5 & NTLM.

• Handling Active Directory account Management like creation, modification and deletion of user accounts, Groups & other

Objects. Also Work for Active Directory issues such as: logon failures, account lockouts, authentication problems, Group

policy creation & assigning permissions for file, folder,Printers, users as well computers.

• Creating Scripts and batch files for below requirements.

- Bulk User id creation, disable, deletation, password reset & user details update.

Using CSVDE for Active directory query & export/import.

Bulk Computer list delete from AD database & DNS node\record delete from AD database.

Make batch files for automated multiple server full backup in file server.

Automated save & ZIP every Security, System & application logs for 90 days as per policy.

My primary job in

WINTEL System Administration:

• Responsible for administration and troubleshooting of 830+ WINTEL servers running Windows 2000/2003/2008

Operating systems across 3 data centres and 28 remote satellite offices. Installed, upgraded and maintenance of server

hardware components as per customer requirement.

• Daily Performance monitoring of every servers with the help of different tools like ITM Tivoli, TSCM, SCM, SRM,

• Working on escalations from the L2 support team, Responsible for Delivery of the technical solutions, backup plan

and various disaster recovery ongoing basis at client various sites.Troubleshooting day to day problems on the

servers i.e. group policy’s, setting up DNS Aliases, scopes & sites,network problems, WINS, DHCP, TCP/IP, Backups etc

• Applying window update patches from WSUS server. Updating all version servers OS with latest service packs and hot fixes

through (WSUS 3.0) patch management after checked those in test environment.

• Following Change Management Process & OCR to implement any changes in respect of Servers in production environment.

Planning, scheduling and executing various server maintenance related tasks like BIOS, Firmware & device driver updates

quarterly basis with proper approval and OCR.

• Respomsiable of daily full backup of 81 mission critical servers. As per customer different requirements, we provide file dump

backup as well as tape media backup, through automated running scripts. Disaster Recovery planning, implementation and

Backup restoration testing of those backup data as per the customer request. Backup & Restore of Active Directory in

authoritative, Non Authoritative mode.

• Microsoft ISA 2004/2006 server Monitor network and Internet performance on ISA Servers. Maintain route for internal

access as well as external access for FTP, HTTP and SFTP for specific server IP address.

• Implementing Disk Quota implemented with FSRM (File System Resource monitor).

Kaushik Paul. Mob: +91 – 987-***-****. E mail: acgber@r.postjobfree.com Page 5

• Windows Servers Hardening GSD, SRM report,URT report,ISEC policy IBM server, Nessus report & Microsoft

Baseline security analysis (MBSA).

• Maintaining RCA (Root Cause Analysis) for recurring incidents.

19/11/2009 – 02/03/2011

“Aegis Tech Limited”

An Essar Enterprises Company Jamshedpur.

Industry: IT Based BPO Support for Airtel, Vodafone Clients. (www.Aegisglobal.com)

Working as a “Wintel Level 2 Support Engineer” in Aegis Tech Limited.

My primary job is to manage (DELL R710 Power Edge) AD servers, Antivirus Server, WSUS Server, DHCP Server, WDS Server,

File & print server, 42 catalyst switches of 2960 (Of different VLAN), 6 CISCO

Routers

of 3800 series,

4 Firewall of CISCO 5520(ASA) & 1600 Desktops.

Provide L1 Support for Troubleshoot all network & Connectivity issues. Provide technical assistance to the existing user, who is

experiencing problems with computer related hardware, software, networking issue or Web, telecom technologies. Closing Tickets

of customer within SLA, through call tracking database.

• Creating the Daily checklist for Domain Controllers & Servers, System Health checks & System logs analysis and reporting.

• Maintaining different reports of Server logs, (MBSA) Microsoft baseline security analyzer & (Nessus) reports also.

Here we maintain the Call center process of Airtel Per paid (Bihar, Jharkhand & Rajasthan),

Vodafone Per paid (Bihar & Jharkhand), Airtel Digital TV Process for (Bihar, Jharkhand, Orissa & West Bengal)

Snapshot of Work Profile

(i). Maintain the 2 AD server’s. (OS Windows 2003 Enterprises Server).

• Implementing & maintaining Microsoft Active Directory architecture in Windows 2003 R2 Level.

• Knowledge of making batch file for any updates files in Process application in the user startup through net logon services.

• Managing different set of domain policy’s for different level of customers. Maintain 8,000 user accounts, including groups,

desktops, printers & servers.

(ii).

Maintain

File & Printer Server.

• Managing (rights, permission & special permission) on share drive for different department & different level of

Customers. Also maintain the common share folder for their respective groups.

• Also managing the top level management home folder on that file server.

• Management of shared resources on File & Print Server and defining user level access onto the shared resources.

• Implementing Disk Quota under Windows Server 2003 Environment & also Manage disk quota for the users.

• Taking differential backup daily. Also taking weekend & month end full backup in LTO Ultrium III.

(iii). Maintain Antivirus Server. (Symantec Endpoint Protection Solution).

Here I maintain the different SYlink files for server, desktop & laptops. Pulling daily reports of client’s computers, like:

• Virus Definitions Distribution. (VDD) & Intrusion Prevention Signature Distribution (IPSD).

• Infected and At Risk Computers, Top Sources of Attack (TSA) & Top Targets Attacked by Group.(TTA)

Kaushik Paul. Mob: +91 – 987-***-****. E mail: acgber@r.postjobfree.com Page 6

(iv). Maintain WSUS Server 3.0

(iv).

Knowledge of maintaining WSUS Server in 2003 Environment.

• Through WSUS Administration console I can manage the process of Approve Decline any Critical Updates, Security Updates

after testing those patches on test systems, and then from WSUS Server we can Implementing these patches to

Production systems.

• Also maintain the (Product & Classification) of Microsoft products.

• Taking reports of SWUS client computers at every weekend.

(v). Maintain WDS Server.

Knowledge of Installation and Configuration WDS server. For Install & capture the boot image for the Client Systems

maintain the below services:

• Windows Deployment Services Legacy.

• Install BDD 2007 on the Server.

• Installation of AIK sp1 on the server.

Here we maintain the different image files for different models of computers manufacture. We make the new client systems

OS & all other applications with those image files.

01/08/2006 – 18/11/2009

“NetConnectGlobal Pvt.Ltd”

Jamshedpur.

Industry: IT Based Manpower Support to IBM (www.netconnectglobal.com)

The Job Involves are in hardware;

Working as a “

Technical Support

Engineer” in IBM for TATA STEEL Project .Giving software & hardware Support

For IBM ThinkPad & Lenovo products in Warranty. Provided technical support for hardware/software configurations

And applications Administered and supported local/LAN printers, LAN IDs in Novell. Administered/provided troubleshooting for

Lotus Notes and MS Outlook. Also looking after the IBM’s AMC Laptop’s in TATASTEEL, TELCO, TINPLATE, Tube & JUSCO

Projects. Also handling of Escalations for software and Hardware support TATA STEEL Customer.

and Hardware support TATA STEEL Customer.

The Job Involves in Software;

Also Working as a Backup Engg. In AD infrastructure group for implementing Project of Active Directory

in TATA STEEL.

- Configuring More than 1500 PC’s with Different OS of Windows (98, 2000 & XP) in Active Directory

(TATASTEEL) Domain.

Maintaining 127 organizational units & their different group policy enforcement.

Administrating, Maintaining & trouble shooting more than 9200 Active Directory Objects.

Monitoring Performance of AD & Daily checking of Event logs.

Knowledge of AD Backup & Directory Services Restorations.

10/11/2004 – 24/07/2006 “IT Solutions Pvt Ltd”

Jamshedpur.

Industry: IT support & suppler Company.

IT Support Executive for different projects like TISCO, JUSCO, TELCO, TINPLATE, TATA RYERSON, TATA

INDICOM & NIC projects.

The Job Involves in Software;

Installing and Maintaining operating systems, Trend Micro Antivirus, IBM Lotus Notes,Installing and Configured

VPN, Intranet, Internet. Knowledge of Bluetooth, Infrared & wireless technologies of Laptops & iPAQ’s.

Proliant Server assembly, SmartStart installation, Array Configurations, Firmware upgrade etc.

The Job Involves are in hardware;

Maintaining different COMPAQ & HP models of Desktop& Laptop.Maintaining hp Proliant Server’s like

(ML 150, ML 350 G3, ML 370 G3).My work includes giving Support for software & hardware repairs for the RTB

Products in warranty.Also Onsite support of various HP products i.e. Servers, Laptops, Desktops, iPAQ’s & Low end Printers.

Kaushik Paul. Mob: +91 – 987-***-****. E mail: acgber@r.postjobfree.com Page 7

1/04/2004 – 04/11/2004

01/04/2004 – 04/11/2004 “NELITO Systems Ltd”

Jamshedpur.

Industry: IT ISO 9001 Certified IT Company. (www.nelito.com)

Jr.Support Engineer (Services) For IBM’s TATA STEEL project.

The Job Involves in Software;

Installing and Maintaining operating systems, Trend Micro Antivirus, IBM Lotus Notes & SAP Version. Giving Tech support

for solving Customers Internet,Lotus, Sap Issues through Remote Desktop Connection for (NT, 2000 & XP)

Installing and Configured for Laptops & iPAQ’s VPN, Intranet, Internet. Knowledge of Bluetooth, Infrared & wireless

The Job Involves are in hardware;

Maintaining IBM Desktop model type Netvista, ThinkCenter. Also Maintaining Terminal & DMP printer of (Epson, TVs).

My work includes giving Support for software & hardware repairs for The RTB products in Warranty.

IT CERTIFICATION(S) / PROGRAMME(S):

Microsoft Certified Professional (MCP) in Windows NT 4.0

MCP ID # 2269652 Year 2001

Microsoft Certified Professional (MCP) in (70 073) Windows NT Workstation 4.0

Microsoft Certified Professional (MCP) in (70 067) Windows NT Server 4.0.

Microsoft certified System Administrator (MCSA) in Windows 2000.

MCP ID # 3046121 Year 2003

MCSA ID # 3057547 Year 2003

• Installing, Configuring, and Administering Microsoft Windows® 2000 Professional (70 210).

• Installing, Configuring, and Administering Microsoft Windows® 2000 Server (70 215).

• Implementing and Administering a Microsoft Windows® 2000 Network Infrastructure (70 216).

• Managing a Windows 2000 Network Environment (70 218).

CISCO Certified Network Associate (CCNA 640 607).

• CISCO ID# CSCO10712120 Year 2004

Microsoft Certified technology Specialist: (MCTS) in Windows 2008.

MCTS ID # 8738836. Year 2011.

• Microsoft Windows® Server 2008 Active Directory, Configuration (70 640).

• Microsoft Windows® Server 2008 Network infrastructure, Configuration (70 642).

ITIL V3 Foundation Certificate in IT Service Management in the year 2013.

• Certificate ID = 1302#311679580

VMware vSphere: Install, Configure, Manage [V5.1] Training Certificate in year 2013.

Vmware Certified Professional 5 Data center Virtualization (VCP DCV) 510 in year 2013.

• ID # VMW 01093053D 00364380.

(MCP) in Installing and Configuring Windows Server 2012 (70 410) in year 2014.

EDUCATION:

Matric R.D.Tata.High.School. (Jamshedpur).

Matric

In the Year 1997 from B.S.S.E Patna with 69% marks.

Inter (I.Sc) K.M.P.M Inter College. (Jamshedpur).

In the Year 1999 From B.I.E.C Patna with 60% marks.

Graduate Degree (B.Sc) Co operative College. (Jamshedpur).

Kaushik Paul. Mob: +91 – 987-***-****. E mail: acgber@r.postjobfree.com Page 8

In the year 2003 from Ranchi University with 61% marks.

Master of Computer Application (MCA). Arunachal University (kolkata).

In the year 2013 from Arunachal university with 63% marks.

ACHIEVEMENTS:

Received the Best performer award in past projects

• Gained 23 customer appreciations latter of TATA STEEL by helping them in solving issues in an efficient manner in the Year 2008.

• Receive Best IT performer award in Aegis for the year 2010.

DECLARATION:

I hereby declare that all information furnished above is true to the best of my Knowledge.

DATE: Kaushik Paul.

Kaushik Paul. Mob: +91 – 987-***-****. E mail: acgber@r.postjobfree.com Page 9

Contact this candidate