SANDEEP KUMAR

A*/*** AMAR COLONY LONI ROAD DELHI -94

Email: - acgbbp@r.postjobfree.com; Mobile: +91-991*******

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CRM PROFESSIONAL

Almost 4+ years of success in handling of CRM in Real Estate organization

(SETHI GROUP - MAX ROYAL).

PROFILE

. Competent and result oriented professional offering almost 4+ years of

rich experience across Customer Relationship, Marketing Activities,

Business Operations, and Revenue Generation across the different

Organizations ; currently spearheading in SETHI GROUP, GHAZIABAD (UP)

as a Sr.CRM. Currently operating 4QT Software.

. Keen strategist knowledge and understanding of the Real-estate industry

dynamics and trends, well versed in coordination

. Highly motivated, positive and goal-oriented, with demonstrated

professionalism.

Experience & Development History

SETHI GROUP, Plot No - CK1- Angel Mega Mall, Kaushambi- Ghaziabad (UP)

Since October 2010- to Till Date

Sr. Executive CRM

. After Sales Customer Care and service related activities to facilitate

smooth handover of possession.

. Resolving Client Issues via direct meeting, Emailing & calls.

. Observing Builder Buyer Agreements, Inventory management and Letter of

allotments.

. Drafting of letters pertaining to replying to the customer queries.

. Overall responsibility of post sales activities and back-end operations

of projects including booking logins, refunds, cancellations, recovery &

collection reports, Final demand notice etc.

. Handling Flat Inventory.

. Handling Flat Cancellations.

. Handling Customer Query after sales flat.

LAST COMPANY

Varindia (IT Magazine Company)

2009 - 2010 (OCT.)

EDUCATION & PROFESSIONAL CREDENTIALS

MBA (Specialization in Marketing)

Sikkim Manipal University, 2014

(Ranked A Grade)

BCA - Delhi University, Delhi

CLASS 12th - Allahabad Board

CLASS 10th - Allahabad Board

COMPUTER PROFICIENCY

MS-Word, MS-Excel, MS-PowerPoint and Internet

EXTRA EXPERTISE WEB DEVELOPMENT

Upload of Construction Images, Price List and other details from time to

time at ww.sethigroup.in Web Designing - MACROMEDIA Dreamweaver, Macromedia

Flash, Corel Draw, Adobe Photoshop

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Date of Birth: 31 MARCH, 1986

Father Name: Mr. Mahavir Singh

Mother Name: Mrs. Koshal

Marital Status: Married

Hobbies: Listening to music & travelling.

Permanent Address: - A2/231, Amar Colony, Loni Road, Delhi - 94

References: Available on request

Date:

Place

(Sandeep Kumar)

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