Mac Genius
Resume:
DAVID HANNA
*** ******* ****** *** ** Staten Island, New York 10304
347-***-**** acgb40@r.postjobfree.com
E DUCATION EXPERIENCE
CUNY New York City College of
Technology, Brooklyn, NY Mac Genius July '12- Present
Bachelors of Technology in Computer and Apple Retail Store Staten Island, NY 10314
Electrical Engineering
September 2011 - June 2015 Serve as an ACMT Apple Certified Technician for hardware and OS Support
•
Developed a thorough understanding of desktop imaging and profile
•
President - Electromechanical Computer management
Engineering Technology Club (EMCETC) Troubleshoot, configure, and support Apple devices such as iMac, MacBook,
•
January 2014 iPhone, iPad, iPod, Airport and Time capsule
Quickly triage incoming hardware and arrange for RMA warranty
•
New York Institute of Technology (NYIT) replacement/repair as necessary using Apple’s ticket tracking system
New York, NY
September 2009 - June 2011
NYIT Scholarship Recipient Engineering Intern October '13-January ‘14
CSA Group, Architects and Engineers New York, NY 10006
Utilized design, detailing and specification skills in specified projects
•
Used computer-assisted engineering and design software
•
S KILLS AND ENDORSEMENTS Responsible for revising plans to achieve efficiency in labor costs and project
•
Apple Certified Macintosh Technician
•
timescales
Certification
Read electrical design specifications and technical drawings
•
Mac Service Certification
•
OS X Mountain Lion
•
10.8 Troubleshooting Exam
iOS
•
OS X
•
Family Room Specialist July '11-July '12
Windows OS
•
Apple Retail Store Staten Island, NY 10314
Linux
•
Microsoft Office (Word, PowerPoint,
•
Excel) Served as a small device technician and performed hardware and software
•
iWork (Pages, Keynote, Numbers)
• repairs on Apple Mobile devices
iLife (iPhoto, iMovie, Garageband)
• Gained proficiency in Apple Hardware/Software
•
HLA
•
Solved technical issues experienced by customers
•
Objective C
•
Tasks included performing modular hardware repairs, troubleshot hardware
•
C++
•
and software issues, and training new employees
Java
•
Utilized technical proficiency and interpersonal relations to solve even the
•
Terminal
•
most challenging customer issues, finding solutions to problems whose origins
Matlab
•
are often unidentified and ambiguous.
Altera Quartus II with VHDL
•
NI Multisim
•
NI ELVIS
•
AutoCAD
•
Specialist June '10-July '11
Revit
•
Photoshop Apple Retail Store Staten Island, NY 10314
•
Aperture
•
Google Sketchup
• Provided customers, as well as business clients, with solutions for their home/
•
Oscilloscope measuring and reading
• business computer systems
skills Managed reservation system used in organizing customers who needed
•
VOM and DMM measuring and
•
technical support
reading skills
Delivered exceptional customer service, resulting in over 90% of clients
•
PCB soldering skills
•
indicating that they would be “likely to recommend”
Consistently ranked in the top 10% for quantitative and qualitative sales
•
performance
Contact this candidate