Customer Service Technical Support

K ETUL P ATEL

**** ********* *****, ***********, ** 28625 ********@*****.*** 704-***-****

TARGET: Technical Support Position

SOLID KNOWLEDGE TROUBLESHOOTING, SOFTWARE INSTALLATIONS, CUSTOMER CARE

OF AND

Performance-driven Technical Professional with a CompTIA A+ Certification coupled with a

background managing online servers and directing troubleshooting operations. Seeking an opportunity

to effectively hone IT knowledge and leverage credentials.

Summary of Qualifications

Recognized for being a proactive self-starter known to initiate system improvements to

enhance overall technical performance.

Well-rounded background with numerous achievements in exceeding company expectations

in the areas of troubleshooting, equipment management, and server administration.

Highly skilled in providing customer and end-user support by expertly leveraging

communication and presentation capabilities accompanied by a fluency in Hindi, Eng, Gujrati.

Computer Lang:- HTML,.NET,MS DOS,WAN,BIOS,TELNET.

Technically-sound individual with the proven ability to adapt to changing operational systems

with proficiency in the following: Microsoft Windows, Windows NT, 2000 and SQL Server,

TCP/IP Configuration LAN and Networking,

Key attributes: Hard working, ethical, flexible, eager to learn, detail focused, highly organized

and dependable.

PROFESSIONAL DEVELOPMENT

Candidate - Career Readiness Certification - Mitchell Community College - Statesville, NC

CompTIA A+ Certification - Mitchell Community College - Statesville, NC

InfoTech Computer Certification and Forklift Training Certification

PROFESSIONAL EXPERIENCE

The Sleep Inn Hotel - Charlotte, NC

2011-Present

Front Desk Support

Leads all facets of hotel operations including customer service, technical support, and cash handling.

Handpicked based on academic expertise and technical experience to mitigate and repair

escalated technical issues across the organization’s online servers and the large-scale business

center.

Serves as front-line support and one of the entity’s ‘face of brand’ greeting all guests with a

friendly and positive demeanor.

Establishes priorities daily consistent with the hotel’s policies and procedures while coordinating

functions across cross-functional divisions including housekeeping, maintenance, and guest

relations.

Maintains accountability for executing a nightly audit report and managing the cash drawer.

Recognized for outstanding achievement in building positive rapport with staff members.

ASMO - Statesville, NC

2013

Machine Operator

Operated production machinery in a safe and efficient manner. Secured and executed work orders

stemming from prominent clientele. Works collaboratively with fellow machine operators to ensure the

timely fulfillment of project requirements.

Successfully achieved monthly production quotas by effectively managing a large-scale

workload.

Mentored team members on newly implemented technologies.

Preserved high-levels of quality by continually troubleshooting equipment and preventing long-

term process inefficiencies.

J.C. Penney, Inc. - Statesville, NC

2002-2013

Flo Control Valve Support

Served a key role in manning Response to Intervention (RTI) initiatives administering line changes as

needed.

Conducted back-line operations and closeouts.

Acted as a key player in streamlining divisional operations throughout tenure.

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