WHITNEY BREWER

**** ******* ******

Kannapolis, NC 28083

704-***-****

acgb11@r.postjobfree.com

OBJECTIVE

Medical Administration graduate seeks opportunity to demonstrate strong

organizational skills, educational knowledge, and the ability to work well

with people. Major strengths include leadership skills, excellent

communication skills, customer service and data-entry. Team player with

attention to detail, dutiful respect for compliance in all regulated

environments, as well as great honesty. Proficient in Microsoft Excel,

PowerPoint, Word and Outlook.

EDUCATION

ECPI University Concord, NC

AAS Medical Administration July 2014

RELEVANT SKILLS, TRAINING & CERTIFICATIONS

1. Perform medical front office procedures; schedule patient

appointments; checking patients in/out; process patient copays

2. Knowledgeable in medical records management; pull/file charts; update

electronic records database

3. Code medical procedures using ICD-9 and CPT; verify insurance

coverage; obtain preauthorization

4. Correct usage of medical terminology

5. Transcribe medical notes

6. Understand and comply with HIPAA regulations

7. Practice good communications skills and phone etiquette

8. CPR certified

WORK EXPERIENCE

FastMed Urgent Care Salisbury, NC

Medical Administration Extern Jun

2014-Jul 2014

9. Check patients in/out; obtained demographic information and verified

private insurance, Medicaid, Medicare, Tricare, and MedCost

eligibility

10. Scanned x-ray and laboratory reports into patient medical record

11. Created new patient records

12. Documented patient information in Pivot electronic database

13. Processed patient copay and self-pay

14. Pulled information on patients with online appointments

15. Answered phone calls regarding patient encounters and future treatment

16. Obtained pre-authorization for Worker's Comp and drug screens

17. Processed required documentation for sports and DOT physicals, and

Worker's Compensation treatment

18. Maintained waiting area neat and orderly

Ranstad/Aon-Hewitt Charlotte, NC

Benefit Specialist Advisor Sep 2013-Feb

2014

19. Provided participants with information pertaining to healthcare

benefits (BofA, Intel, Luxotica Lens Crafters, Aetna)

20. Assisted active, non-active, and retired employees with healthcare and

welfare benefits

21. Guided customers through eligible plans, policies, and procedures to

help determine which insurance plan fit participant needs; enrolled

clients for annual benefit package

22. Assisted with split coverage arrangement for pre and post Medicare

eligibility

23. Verified and confirmed account holder information; authenticated

identity of each inbound and outbound caller

Convergys Charlotte, NC

OnStar Subscriber Advisor Jul 2011-Jul

2013

24. Provided customers with turn by turn directions to requested

destination

25. Assisted customers with OnStar vehicle diagnostics

26. Responded to customers in emergency situations; provided appropriate

emergency response assistance

27. Dispatched roadside assistance per customer request

WHITNEY BREWER

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Spherion-Hewitt Charlotte, NC

Benefits Coordinator/Specialist Oct 2009-Jul

2010

28. Assisted Wells Fargo, HCA, MWV, Cardinal Health, and Dell-Perot

employees with medical health and welfare benefits

29. Provided knowledgeable guidance by explaining and comparing medical,

dental, and vision plans via phone

30. Explained the differences in benefit packages such as capabilities,

and provisions

31. Entered customer requests into computer using CS Pro and Navigator

software

32. Created and closed cases for customer updated documentation with newly

submitted data

Connextions Inc. Concord, NC

Sprint Web Chat Agent Jun 2008-Dec 2008

33. Provided customer service via internet to online customers concerning

accounts

34. Provided trouble shooting steps, as well as trouble shooting devices

for customers

35. Activated and assisted customers with activation steps of devices

36. Set up customer online accounts and provided accurate account

information to customers

37. Assisted customers with making payments, payment arrangements, service

plan changes, plan upgrades, device upgrades, lost and stolen devices

38. Added additional lines of service plans

39. Provided accurate up to date information when promoting new offers and

promotions

40. Explained differences in devices, service plans and capabilities,

while assisting customers with online purchases; maintained an

excellent customer satisfaction rate

CMC-Northeast Concord, NC

Environmental Technician/ Share the Care Aide Sep

2006-May 2008

41. Cleaned, sanitized, and disinfected facility

42. Sat and conversed with patients to make hospital stay comfortable

43. Monitored patients in order to avoid any dangers

44. Provided assistance to patients with personal care; assisted patients

to the bathroom

Exxon on the Run Concord, NC

Sales Representative/Sales Associate Aug

2005-Sep2006

45. Greeted and welcomed customers with a friendly go-to attitude

46. Operated cash register; prepared and made bank drops for the company

47. Ordered and stocked inventory

Concord Place Assisted Living

Concord, NC

Resident Aide Apr 2005-Aug

2005

48. Changed, fed and bathed residents; attended to other personal and

grooming needs such as combing hair, trimming nails, brushing teeth;

assisted residents to the bathroom

49. Used mechanical lifts during patient transfers

50. Prepared trays and snacks for resident s abled to feed themselves

51. Measured temperature, pulse, blood pressure and respiration

52. Assisted and encouraged residents in obtaining goals as stated in

patient care plan

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