Michael Ritten

***** *********** ***** *******, ** 46530 574-***-**** Home 269-***-**** Cell acgaz5@r.postjobfree.com

Director of Information Technology skilled in IT infrastructure and personnel management. Proven leader in

technology based project planning and deployment. Effective in building and maintaining IT operations in a multi site

enterprise through implementation of Cobit and ITIL based processes and procedures.

PROFESSIONAL EXPERIENCE

FOUR WINDS CASINOS, New Buffalo, MI

Director of Information Technology (2007 to Present)

Reporting to the Vice President of Information Technology, and directly responsible for day-to-day operations of Help

Desk, Advanced Application support, and Network Infrastructure for the Four Winds Casinos Enterprise. Manage 15

direct and 2 indirect staff members at 3 locations with a operational/capital budget of $5 million +

• Established the operational infrastructure for the Information Technology department through the creation of

policies and procedures based on COBIT, ITIL, NIGA MICS, and industry best practices.

• Successfully opened 3 casinos with full system integration of Gaming, Hotel, and Restaurant systems to allow

for guest tracking and marketing.

• Led a series of hardware and software upgrades to SAN, gaming systems, and network components in order

to keep the enterprise systems running efficiently, and with minimal down time.

• Continue to manage Help Desk operations with full 24/7 onsite support at the New Buffalo property, and

telephone/remote support to the 2 other casinos.

• Manage an IT infrastructure including VMWare, VMWare View, EMC SANs, HP and Cisco Networking

components, 60+ application systems, 20+ Microsoft SQL Servers, and Netbackup and Data Domain backup

solutions.

• Regularly audit all access permissions and individual user access to all systems.

INTERNATIONAL GAME TECHNOLOGY, Reno, NV

Systems Engineering Supervisor (2005-2007) Gulfport, MS

Supervised 12 Application and Hardware support Engineers for the Midwest, Southeast, and Caribbean regions.

Directly reported to the Systems Engineering Manager for Eastern North America and Caribbean.

• Directly responsible for the installation and support of software and hardware to 120+ Casino customers

distributed throughout the region.

• Primary contact for technical support of Gaming Regulatory Body test systems throughout the region.

• Managed the scheduling of field engineers to properly support customer base.

• Level 3 software support for the full suite of IGT Advantage systems software.

• Established a test bed in local office for testing upgrades of customer data before being onsite. This allowed

for the engineers to prepare an accurate upgrade timeline figuring in backup and/or restore, actual upgrading

of data, troubleshooting, and end client deployment.

Senior Systems Engineer (2002-2005) Gulfport, MS

Responsible for the installation and support of IGT Advantage Gaming Systems throughout the region.

• Worked with the Project Management team to establish installation and upgrade timelines for selected

products.

• Supported Sales team with technical expertise for potential and existing clients.

• Level 2 software support for the full suite of IGT Advantage systems software.

• Indirectly supervised Systems Engineers through mentoring, and working as engineering team lead on

installation and upgrade projects.

Systems Engineer (2000-2002) Gulfport, MS

Responsible for the installation and support of the IGT EzPay Slot Ticketing systems throughout North America.

• Hired in as core team member to a new company division for the promotion, installation, and support of the

IGT EzPay Slot Ticketing system.

• Instrumental in the first 50 installations of the product throughout the United States and Canada.

• Supported Sales team with technical expertise for potential and existing clients.

• Primary support contact for installed product in the Southeastern United States

BOOMTOWN CASINO, Biloxi, MS

Systems Specialist/ MIS Supervisor (1999-2000)

Responsible for the installation and support of MIS systems throughout the Casino and remote offices.

• Project Leader on Network upgrade from a Lantastic token ring network to a Windows based Ethernet

network. Project included upgrading physical cabling for the entire property, network switching, network

servers and operating systems, and PC NICs.

• Responsible for the MIS Technicians scheduling, workload, and division of duties.

• Primary support for AS400 based Gaming, Financial, and Timekeeping software.

• Project Leader on PC Software upgrades from Windows 95/98 to NT4.0, as well as Microsoft Office from 95

to 97.

CASINO MAGIC CORP, Bay St. Louis, MS

Systems Technician (1998-1999) Biloxi, MS

Systems Operator (1998) Bay St. Louis, MS

Education

Miami University (Oxford, OH) - 1994 BA, History

Microsoft Certified Systems Engineer - 2002

ITIL v3 Foundations Certification – 2010

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