CURRICULUM-VITAE

LOHIT MALHOTRA

Mobile - 989-***-****, Email-Id: -acgav6@r.postjobfree.com

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Summary

* Nearly 4 years of experience in Customer Service industry in Sales &

Services, Order Processing and People Management.

* Possesses credibility & personal Integrity that leaves lasting

impression with decision makers, motivates employees & generates

loyalty.

* Skilled in managing teams to work in sync with corporate set

parameters & motivating them for achevieing business & individuals

goals.

* Effective communicator with relationship building & Interpersonal

skills.

Core -Competences:

* Managing the service operations with focused on implementing policies

& procedures as well as developing streamlined systems.

* Defining channel requirement establishing the service network,

monitoring post service activates likes follow up with customer,

service reminders etc.

* Ensuring speedy resolution of queries & grievances, maintain excellent

relations with client.

* Managing the service operations with focused on implementing policies

& procedures as well as developing streamlined systems.

* Communicating product feedback with focus on effectuating the

modifications in products by company to client.

Educational -Qualification

. 2000-2001: Senior secondary (10th): First Division - Pune, Maharashtra

. 2002-2003: Higher secondary (12th) : Second Division - Pune, Maharashtra

. 2003-2006: Graduate in Commerce (Computer Application): First Division

-university of Pune, Maharashtra

. 2010-2012: Master in Business Administration (Marketing): First Division-

University of Pune

Professional Experience:

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Feb-2013 to Till Date: Kotak Mahindra Old Mutual Life Insurance, New Delhi,

Customer service Officer / Customer Relations Officer

Key Result Areas: Underwriting the policies as per IRDA and AML

requirements, scrutinizing them in accordance with the KYC norms,

receivables and payables the renewal premiums of policies- cash, cheque,

and drafts. New business Policy Proposal Logins, PHF Logins for agent

creations. Downloading License - IRDA, Medical coordinating, Handling

consumer grievances, Preparing MIS, analyzing reports, reconciliations,

liaising with banks for daily MIS of collection reports, Handling cheque

bounce case, claims processing and documentation, coordination with sales

Team for revenue generation for the organization, Customer retentions,

Cash Transction Processing,CRM, Compliant Reviewing & Processing.Training

new staff with the products, process

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Feb-2009 to Jan- 2010 / 1 year: Team Lease - Business Staffing Solutions -

Kotak Life Insurance (A venture of Kotak Mahindra group) New Delhi

AS Customer service Executive: OFF Role

Key Result Areas: Underwriting the policies as per IRDA and AML

requirements, scrutinizing them in accordance with the KYC norms,

receivables and payables the renewal premiums of policies- cash, cheque,

and drafts. New business Policy Proposal Logins, PHF Logins for agent

creations. Downloading License - IRDA, Medical coordinating, Handling

consumer grievances, Preparing MIS, analyzing reports, reconciliations,

liaising with banks for daily MIS of collection reports, Handling cheque

bounce case, claims processing and documentation, coordination with sales

Team for revenue generation for the organization, Customer retentions,

Cash Transactions Processing,CRM, Compliant Reviewing & Processing

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Aug-2006 to Dec-2008 / 2.5 years: Sandeep & Co. Ahmendnagar, Maharashtra

As Customer Servicer / Retail officer

Key Result Areas: Coordinate with floor sales executives, dealers for order

execution, Payment & dispatch. Providing Customer Service, Supporting

Operations, Accurately process customer transactions such as orders, quotes

or returns, preparing proposals & agreements for dealers, generate MIS

reports for review of sales, stock/ collection and other related report,

Ensuring proper and efficient record management (include but not limit to,

Budget, Contract, Sales Order Purchase Order, Delivery Receipt, Sales

Invoice and logistics bills, documents and business mail/fax/letter).

Responsible for handling complex issues regarding complains of sold

products, updating of sales order track sheet and follow ups for

Collection. Control the overall credit limit, facility and to reconcile

party's account in terms of payments, invoicing, credit notes, and

replacements/ defectives. Handling Back office Sales support operation,

coordinating for order dispatch, order processing,

Monitoring inactive dealers - product category-wise / location-wise,

negotiating pricing, terms & conditions, manage contracts with key vendors

& Transporters.

Apprenticeship: Project Handled

June-2011 to July -2011 / 2 months: Geco Electricals corp. (Manufacturing

Unit - Industrial & Agriculture electrical products), Punjab.

As Management Trainee (Marketing)

Responsibilities: - Market research for Geco Electrical products and

exploring new ideas to increase its sales volume. To create awareness of

Geco Electrical products in market & develop new segments to consumers by

obtaining various strategies. To understand the market for electrical

products in different sectors- industrial, institutional, manufacturing,

agriculture. Promoting of electrical products of the organization in market

by organizing exhibitions stalls etc.

Technical -Skills:

Basic Knowledge of MS-office suite-2010 and Internet related applications,

Business solutions package - Tally (4.5, 5.4, 6.3, and 7.2), Siebel

software

Organizational Study Tours:

Infosys Limited, Pune, Maharashtra, India. Whirlpool India Limited, Pune,

Maharashtra, India, Universal Construction Machinery Limited, Pune,

Maharashtra, India[pic]Personal Details

Present Address 1: - DG-2/256-D, Vikas Puri New Delhi-110018, India

Nationality - Indian /Asian

Birth-date:-20/01/1986.

Passport-No:-Yes

Sex: Male

Martial- Single/Unmarried

Expected Ctc:-Negotiable/Depend On Company Norms.

Languages Known: English, Marathi, and Hindi

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THIS IS TO BE CERTIFY THAT ALL THE INFORMATION IS TRUE IS BEST OF MY

KNOWEDGE.

Malhotra Lohit Ashok

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Contact this candidate