Janette T. Lincoln

***** ***** ******

Woodland Hills, CA 91367

T 818-***-****

C 818-***-****

Email: acgaup@r.postjobfree.com

Objective: Seeking a position with a well-established firm here my skills and experience will provide a

service to the company and its clients.

Professional Experience:

2005-2012 CNA

Underwriting Associate Woodland Hills, CA

Underwriting within Designated Authority: work within designated “Letter of Authority” following

routine procedures, perform routine selection, evaluation and pricing of the less complex risks;

collaborate within assigned Underwriting Team where appropriate.

New Business Underwriting Support: prepare and release New Business quotes to Agents under the

direction of an Underwriter; process cancellations, declinations and reinsurance of policies.

Renewal Retention Underwriting Support: assist Underwriters by reviewing renewals and retaining

desirable accounts; initiate pre-renewal process, provide assistance on renewal activities, communicate

with Agencies on routine matters.

Operational Efficiency: manage time and work to complete underwriting support tasks.

Customer Service and Quality: respond to Management, Underwriter and Producer requests with a sense

of urgency and helpfulness, recognize the need for escalation and prioritization as necessary.

2003-2005 CHUBB & SON Commercial Insurance Company

Customer Service Representative Los Angeles, CA

Issue policies (new and renewal) and endorsements for all lines of business (package, auto, workers

compensation, umbrella and international) within the Chubb Commercial Insurance; proactively assist

with account management and achievement of service goals within assigned territory; collaborate with

underwriter(s) and agents to successfully retain business; handle all file maintenance, client system and

mail for assigned territory; achieve service goals for issuance, quality, premium collection and open

items.

Prepare Risk Analysis Report, Proposal and Rate Comparison for the Underwriter, send Renewal

Condition letter and request for Renewal Information.

1996-2003 TRAVELERS Property Casualty

Account Manager Glendale, CA

Process underwriting submissions including checking for accuracy and completeness; quoting and issuing

policies with premiums ranging from $50,000 to $800,000; working directly with producers and brokers

to resolve problems.

Clear and set up new accounts; determine information that needs to be updated and follow-up on requests

from agent; prepare pre-renewal information for Account Executive; order and necessary reports.

Prepare all underwriting and pricing exhibits to include rating; prepare proposal; answer questions from

agents; provide administrative support as necessary to support new and renewal activities.

Computer Skills: IBM and other PC compatible systems

Software: Microsoft Windows, Excel, Works, Isotel, Iras, Elias, CUW, System, Sales Force, Lotus Notes,

D&B, Underwriter Work Station (paperless)

Education: College Graduate; Teaching Credential in Special Education; Fire and Casualty Broker’s

License #0740159

References: available upon request

Contact this candidate