Ian G. Johnson

** ********* ***, **** 905-***-****

Hamilton, Ont. L9A3A2 acgasa@r.postjobfree.com

SUMMARY

Field Service Representative with valuable experience in various avenues of Healthcare. Valued

as an integral member of the Service Team. Reliable dedicated team member that is a creative,

hardworking individual, best known for his strong work ethics, good prioritization and

organizational skills, his high regard for customer value commitment and as someone who enjoys

to be challenged. Superior oral and written communication skills, strong analytical skills and a high

level of drive and initiative. Excellent interpersonal and influencing skills with the ability to deal

with multiple projects and priorities in a dynamic team oriented environment.

PROFESSIONAL EXPERIENCE

Hologic Inc. Marlborough, MA. 2012 - Present

Hologic is an integral healthcare provider, specializing in Women’s healthcare.

Field Service Engineer – Eastern Canada

Perform on-site repair, calibration, maintenance and testing of medical Cytology devices.

Customer service issues demand an on-site response to calls with in 24hrs with immediate

resolution outcome expectations.

• Conduct service calls and consistently work to exceed customers and company’s

expectations through the use of technical and interpersonal skills that aid to expedite

equipment repair and insure complete customer satisfaction.

• Develop and nurture strong customer relationships and serve as the liaison between the

end user and Hologic. Proactively identifying and supporting customer needs.

• Maintain inventory of materials and supplies required for routine and special repairs.

• Provides prioritization of daily schedule for smooth transitions by coordinating work,

schedules, and daily processes for optimal efficiency and effectiveness.

GE Healthcare, Mississauga Ont. 2000 - 2011

GE Healthcare Canada Inc. is a provider of transformational medical technologies and

services.

Field Service Representative

Perform on-site repair, calibration, maintenance and testing of medical Diagnostic-Cardiology

devices. In the bio-medical world, there is little room for error. Whether used in the hospital or the

laboratory, whether for diagnostic purposes or rehabilitation, our customers depended on me to

ensure that their instruments and equipment function properly virtually 100% of the time. When

these tools don't work properly, people are put at risk and solutions were expected from me

immediately - if not sooner.

• Conducted service calls and consistently exceeded customers and companies

expectations through the use of technical and interpersonal skills that expedited

equipment repair and insured complete customer satisfaction.

• Ensured proper documentation of Field Correction activities. Accurately report and

maintain appropriate records of all device Testing/Investigating; Troubleshooting /Repairs;

Final QA release testing on any work performed. Entered the appropriate data into the

system. Documentation was always completed by the end of each business day.

• Developed strong customer relationships and served as the interface between the end

user and the GE organization. Proactively identified customer needs. Helped to identify

and implement customer required improvements to systems and equipment.

• Identified each customer issue and determined the appropriate priority levels for each

customer and service call, providing the proposed action and timing to each customer.

• Provided prioritization of daily schedule for smooth transitions by coordinating work,

schedules, and daily processes for optimal efficiency and effectiveness.

• Responded to customer’s issues on a timely basis as the medical equipment can be a

one of piece and essential for medical administration.

• Utilized 6 sigma principles to analyse equipment breakdown issues and identified the

most effective and long lasting solution to each issue.

•

Benson Medical – Markham, Ont. 1998 - 2000

Primarily engaged in the wholesale distribution of surgical and other medical instruments,

apparatus, and equipment; and other electrometrical equipment and apparatus used by

physicians and in hospitals.

Field Service Representative

Responsibilities included performing scheduled services on medical equipment. Services included

repairs, preventive maintenance, safety testing, calibration/verification, installations and technical

inspections.

• Created effective preventative and predictive maintenance programs for each customer’s

list of equipment leading to minimal downtime of equipment and high customer

satisfaction.

• Maintained inventory of materials and supplies needed for routine and special repair or

modification requests.

• Maintained daily customer contact concerning service reliability, support and

maintenance, including planning and coordinating service outages for repair and

maintenance of medical equipment.

• Provided inspections and certification of performance of new equipments and completed

any required the technical documentation.

• Served as corporate resource for customer base in educating clients on instrument clinical

uses through use of demonstrations and presentations with slide shows, manuals and

hands-on training.

Medigas, Toronto Ont. 1994 – 1998

Medigas Homecare is a full-service company that supplies medical equipment

Inside Service Representative

Ohmeda Medical, 1988 - 1993

Inside Service Representative

EDUCATION

DeVry Institute of Technology Electronic Engineering

B850 Technical Training Certification

Essentials of Healthcare IT

Mac 5000/5500 ECG carts

Case System Stress Test Systems

Aisys Carestation Technical Training Certification

Engstrom Ventilator Technical Training Certification

Six Sigma Lean

Aespire 7100 Carestation Technical Training Certification

Avance Carestation Technical Training Certification

Positioning Service Value Seminar

Space Labs Medical Monitor Technical Training Certification

Anaesthesia Delivery Unit / AS/3 Monitor Certification

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