Project Manager Management

NAOMI BROWN

**** ***** ***** ****, ****, NC ***** C: 919-***-**** acgas1@r.postjobfree.com

Summary

High-achieving Project manager possessing excellent communication, organizational and analytical capabilities.

Devises innovative solutions to resolve business and technology challenges. Successful at building strong professional

relationships. Results-oriented and high-energy professional with a talent for leading by example. Dedicated to

improving team performance and efficiency. Tech-savvy and well-versed in all aspects of project management from

inception to completion. Excels in process re-engineering and improvement.

Highlights

Customer Relationship Management Effective time management

Project development and life cycle Risk Management

Product management Quality assurance and control

Forecasting and planning Work flow planning

Cost reduction and containment Superb time management skills

Experience

Project Manager II 01/2010 to Current

Siemens Cary, NC

Define project deliverables and monitor status of tasks.

Draft action plans and lead meetings with department executives to review project status and proposed changes.

Deliver status reports to stakeholders for budgeting and planning purposes.

Collaborate with cross-functional teams to draft project schedules and plans.

Monitor costs, timescales and resources used to achieve revenue.

Monitor team progress and enforce deadlines.

Serve as the single point of contact for project scheduling and changes.

Identify "bottlenecks" and implement new and improved processes.

Document process flows and develop requirements for functional improvements and enhancements.

Boost company efficiency and customer satisfaction by streamlining processes deemed inefficient.

Identify process boundaries and determine opportunities to automate processes and functions.

Manage projects and serve as primary liaison between client and multiple internal groups to ensure clarity of

goals and quality and adherence to deadlines.

Communicate with customers, employees and other individuals to answer questions and explain information.

Contact new and existing customers to discuss how specific products could meet their needs.

Identify, coordinate and participate in client relationship-building activities and meetings.

Conduct cost, schedule, contract performance, variance and risk analysis.

Effectively communicate with team members to maintain clearly defined expectations.

Provide monthly training reports for revenue recognition, financial records of training activities, and reconciling

WBS with project assignments.

Project Manager I 01/2007 to 01/2010

Ceridian Raleigh, NC

Verified that information in the computer system was up-to-date and accurate.

Processed confidential tax form information.

Identified and resolved system and account issues.

Assisted with payroll preparation and entered data into cumulative payroll document.

Calculated Coordination of Benefits (COB).

Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology

changes.

Documented process flows and developed requirements for functional improvements and enhancements.

Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot

Ensured that consumer loan policies, procedures, services, products, delivery channels and documentation met

Spearheaded an employee engagement program, resulting in increased team morale and productivity

Attended Lean Six Sigma and Rapid Improvement Events to identify optimal streamlines.

Processed high volume payroll experience using Ceridian software systems.

Implemented new payroll systems, performed compliance testing and upgrades.

Supervised and trained offshore payroll specialist team.

Provided HR/Payroll support services to internal and external customers.

Loan Analyst

First Citizens Bank

Calculated figures such as discounts, percentage allocations and credits.

Verified details of transactions, including funds received and total account balances.

Coded the general ledger and processed vendor invoice payments.

Balanced batch summary reports for verification and approval.

Researched and resolved billing and invoice problems.

Investigated red flags for fraud or embezzlement.

Act, Privacy Act and Community Reinvestment Act.

Maintained confidentiality of bank records and client information.

Serviced commercial and consumer loans.

Answered phones for general loan servicing inquiries.

Reconciled and take necessary steps to clear open general ledger items.

Calculated interest and payoffs.

federal and state regulations.

Resolved member complaints involving loan decisions and or errors on accounts.

Assisted internal customers with customer inquiries.

Education

Bachelor of Science: Business

Shaw University

Graduated Cum Laude

Minor in Accounting

Completed PMP Boot camp

Accomplishments

Streamlined and improved business processes

Reduced annual operating costs by implementing Six Sigma principles

01/2002 to 01/2007

Raleigh, NC

2007

Raleigh, NC, USA

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