Customer Service Sales
Resume:
Verona Jessica Honorah
***********@*******.***[pic]
Summary
Resourceful, knowledgeable, and dynamic professional with key credentials
and strengths in human resources operations, benefits management, payroll
processing, and financial analysis. Ability to provide leadership and
direction in the translation of business strategy into organizational
initiatives and Human Resources priorities. Ability to locate and retain
top talent and develop internal teams; problem solving, creative thinking,
interpersonal and communication skills: ensures that policies, procedures
and employment practices support the needs of the workforce and
organization as well as comply with all laws and regulations.
Skills and Qualifications
. Leadership and Team . HR Principles and Practices . Analytical Problem
Collaboration . Operations and Contract Solving
. Labor Relations Management . Recruitment, Staffing and
Activities . Risk Mitigation and Contract Retention
. Policies and Procedures Negotiation . Employment and Business
. Payroll and Benefits . Training and Development Laws
. Compensation . Financial and Accounting . Effective Communication
Negotiations Activities/systems . Word, Excel, PowerPoint,
Outlook
Education and Training
. Kaplan University - Florida - BS in Business Administration
. Webster University - Florida - MA in Human Resources Management
Key Accomplishments
. Strategically planned, coordinated, and drove initiatives to introduce
and establish the property's benefits and amenities
. Successfully increased occupancy from 68% to 98% within four months at
Flournoy Properties
. Exceeded the sales target, increasing cosmetics sales up to 40 percent
more than other salespersons
. Promoted from sales representative to Counter Manager within 3 months
in Retail
. Developed filing system for more efficiency
. Identify and solved customer service problems; improved office and
customer service efficiency
. Demonstrated Leadership and successfully transitioned clients'
accounts during merge at Financial Institute
. Successfully developed strategy to reduce down time in housekeeping
and maintenance for more efficiency
Work Experience
Internet Sales Coordinator - Independent Business Owner
2012 to 2013
BWW/Amway
Ocala,
Florida
. Planned, coordinated, and managed events, lead event logistics to
ensure successful execution
. Promoted Sales and Marketing within community
. Established and maintained professional and productive relationships
with clients; built client portfolio
. Delivered quality support and assistance, and conducted needs analysis
. Developed and implement strategic marketing/advertising programs to
enhance visibility, profitability and recognition
. Strategically planned, coordinated, and drove initiatives to introduce
and establish the property's benefits and amenities.
Assistant Manager / Leasing
2007 to 2009
Flournoy Properties LLC
Tallahassee, FL
. Managed day to day operations, supervised, trained and lead team
. Completed new and renewal paperwork/lease
. Explain lease information to clients before signing
. Recorded data outcome and maintained database
. Collected rent, post and made bank deposits
. Coordinated with contractors/venders, maintenance and house keeping
. Assisted Regional Manager and Business Manager with inspecting
apartment for improvement
. Worked in partnership with attorney to process tenants' evictions
. Assisted Regional manager in developing and implement strategic
marketing/advertising.
Counter Manager
2006 to 2007
Dillard's Department Stores
Tallahassee, FL
. Accountable for meeting daily sales goals as required
. Planned and coordinated workflow and prioritize daily tasks
. Build and maintained client portfolio
. Planed events to promote new products and sales
. Analyzed customer needs and responded to complains, inquires and
requests
. Delivered quality customer service and support
. Conducted inventory on quarterly basis and replenish products as
needed
. Drove products sales; developed and executed merchandising displays
for promotion.
Administrative Assistant
2005 to 2006
Temporary Agency (Manpower, Adecco) Hospice of Marion County; Ocala Star
Banner Ocala, FL
. Responsible for all administration tasks including research,
correspondence, maintaining data base, newsletters, News Letter, Board
Minutes
. Coordinated health fairs and represented Hospice at various health
fair events
. Demonstrated a thorough and complete knowledge of the agency
including; vision, mission and values; services provided
. Assisted with coordinating fund raising events; building effective
relationship with customers
Payroll Assistant; AA/Office Manager
2004 to 2005
Temporary Agency (Kelly, Fast Track) Buchannan Jenkins; American Express
Independent Investors Ocala, FL
. Processed payroll, paper work for hiring, drug and background
screening
. Processed and dispersed garnishment payments
. Input and track related HR activities to included, terminations,
leaves, sick time and absentees
. Maintained accurate tax and payroll, reports, journal entries
. Assisted with monitoring and auditing payroll to ensure legislative
and tax compliance, wage distribution/adjustments
. Assisted with orientation and other HR related projects as requested
Sales Agent
2003 - 2004
Liberty National Insurance
Ocala, FL
. Direct day-to-day operational, administrative, and client service
activities
. Plan, coordinate, and manage events, lead event logistics, and ensure
successful event execution
. Establish and maintain professional and productive relationships with
clients
. Deliver quality support and assistance, and conduct needs analysis
. Develop and implement strategic marketing/advertising programs to
enhance visibility, profitability and recognition.
Executive Assistant
2000 to 2002
FleetBoston Financial
Boston, MA
. Supported team of 14 to include VP, Financial Managers, Financial
Analysis
. Supervised day to day functions in the department; trained staff with
financial software
. Developed and administered procedures to ensure compliance with
operational and merchandising policies
. Built and maintained relationship and portfolios with Health and
Educational institutions in the community
. Prepared analysis and statistical reports; processed wire transfers;
transferred client's accounts
. Supported business bankers with research to increase productivity
. Researched customer accounts during merge and made transitions to
appropriate branches or responsible managers.
Human Resources Assistant/Office Manager
1996 to 1999
Roxbury Comprehensive Community Health (Non-profit)
Boston, MA
. Worked closely with Human Resources department and Accounting on all
payroll related issues and maintained records
. Prepared and maintained standard reports, queries, and conducted
appropriate audits to ensure data accuracy
. Screened, select, interviewed qualified applicants and coordinated
orientation; conducted annual reviews
. Processed attendances, new hires, terminations, leave of absence,
benefits deductions, garnishments etc.
. Ensured alignment between facility workforce needs and recruitment
initiatives
. Reconciled monthly budgets, State and Federal taxes, including quarter
and year-end
. Researched and resolved problems, performed scheduled activities, and
liaison with service providers
NeighborWorks of America (Non-Profit Government Agency)
1993 to 1996
Executive Secretary/Office Manager
Boston, MA
. Managed day-to-day office operations and staff of eight in my
department
. Made travel arrangements and processed reimbursements
. Coordinated and monitored staff activities to ensure maximum
productivity, approved office acquisitions
. Generated weekly financial reports, and reconciled monthly expense
reports, financial reports, and monthly budget
. Research and compile data for quarterly workshops
. Worked on various projects to include research and comply information
for accounting publication for small businesses
. Prepared confidential correspondence, reports, and routine office
memorandums.
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