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Customer Service Sales

Location:
Phoenix, AZ
Salary:
$25.00 - 30.00 per hour
Posted:
October 07, 2014

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Resume:

Mark D. Humphrey

623-***-****

acgaru@r.postjobfree.com

Objective

With over 15 years of Executive Recruitment, Human Resource Consulting

and B2B sales I am seeking a position in a progressive organization

requiring strong leadership abilities through people and project

interaction. To provide vision and enthusiastic support for the

continuing growth and success of the organization.

Summary of qualifications

1. Areas of professional recruiting/B2B sales expertise include:

Information Systems, Finance and Accounting, Engineering, Sales and

Health Care.

2. Computer skills include MS Word, Ms Office, ACT, Excel, and

PowerPoint.

3. Over twelve years of successful experience with increasing

responsibility working in a human resource/client service environment.

Solid record of accomplishments in the following areas:

4. Client development

5. Project management

6. Sales and marketing

7. Partnership building

8. Mentoring

9. Interpersonal skills

10. Strong communication skills

11. Customer service

Work experience

July 2006 to Pres

Virtual/Contract Recruiter

. Working with various organizations around the country in a virtual

capacity, meeting recruitment and HR needs on an as needed basis. Also

consulted with these organizations on establishing HR guidelines and

assisting with various functions for policies and procedures.

. Handled full cycle recruiting for professionals in some of the

following disciplines. Technology, Finance, Project Management, Program

Managers, Health Care, Engineering and Sales.

. Worked closely with management teams to insure recruiting process was

completed in a timely manner.

. Involved in negotiations with both clients and candidates to resolve

any issues during the hiring process.

. Closely analyzed all clients needs before and during the hiring

process.

October 1990 - May 2006

Recruiting and Business Development Positions Manager of

Business Development/Senior Recruiter and Human Resource Consultant

Responsible for marketing services to executive team members of Fortune

100 and 500 companies. Strategically develop marketing plans for

clients and develop retention programs to achieve hiring goals for

clients.

. Lead in developing North American market through strategic recruitment

and marketing.

. Lead as internal consultant to install and implement ACT as standard

company contact database.

. Expertise in recruiting for clients include: technology and financial

professionals.

. Clients developed:

. Avnet

. Maricopa Integrated Health Systems

. Best Western International

. Benson Systems

. Cooper Industries

. Coca-Cola

. Seaboard Corporation

. Delphi

. Pizza Hut

. Chiquita Brands

November, 2001-June, 2004

eRecruitment Consultant, Phoenix

Responsible for generating new leads, advertising, building relationships

with human resource leaders and decision makers with regard to their

employment advertising strategies and helping them find human resource

solutions thru use of the Internet.

September, 2000 - August, 2001

Corporate Human Resources, Phoenix Senior Human Resource

Specialist

Responsible for developing and implementing an integrated employment

strategy to support established business units throughout American

Express Technology.

12. Designed and implemented recruiting strategies with various business

units.

13. Managed vendor activity, specifically the selection, negotiation and

evaluation of the process.

14. Developed and maintained Internet Recruiting marketing presence and

strategy.

15. Formulated reporting metrics for assessing results and providing

trends.

16. Planned company attendance at and participation in local and national

job fairs.

17. Responsible for administrating payroll and benefits to new employees.

18. Involvement with strategic planning and hiring of international

personnel.

19. Collaborated with Client Business Unit Leaders and Senior Management

to determine specific needs analysis.

20. Consulted with both employees and leadership on issues such as FLMA,

ADA, EEOC and FLSA compliance.

November, 1997 - 2000

Compuware Corporation, Phoenix, AZ Account Manager/Senior Recruiter

21. Tasked with making an immediate impact although coming into a cold

market. I exceeded expected numbers within the first quarter.

22. Responsibility for full cycle recruiting and setting up process.

23. Responsibility for recruiting strategies such as Internet,

networking, cold calling, job fairs and advertising.

24. Analyzed and prepared recruiting reports for branch management.

25. Developed EEO reports, and responsible for compliance of all

national, state and local labor laws.

26. Handled marketing and development for new business accounts as well

as existing client accounts.

27. Developed and implemented marketing strategies to increase customer

base.

28. Consulted customers on short and long term IT solutions as part of

account penetration to generate additional sales.

29. Responsible for generating 1.5 million in revenue with the branch's

first Internet Solutions client.

1995-1997

Corporate Recruitment, Greenville, SC Account/Recruiting Manager

30. Responsible for full cycle recruiting.

31. Responsible for recruiting strategies such as networking, sourcing,

job fairs and college recruiting.

32. Responsible for advertising budget of $15,000 per year; advertising

to include local and national newspapers and trade publications.

33. Increased branch hires in first six months of employment.

34. Supervised three internal recruiters as well as one contract

recruiter.

35. Sought innovative ways to develop new business in assigned areas.

36. Negotiated contracts, identified and executed bids, to ensure that

profitability goals were attained.

37. Successfully selected, migrated and implemented candidate tracking

system, which significantly improved overall fill ratio.



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