JOHN J. MATTHEW III
acgapo@r.postjobfree.com
**** **** **** ****** ********, Colorado 80227
PROFESSIONAL OBJECTIVE
IT Systems Analyst, Systems Administrator, Systems Engineer position that
will capitalize on my extensive background working in international and
domestic environments, as well as on my interests and expertise in the
following:
. Project Planning and Expansion
. Long-Term Strategic Infrastructure Design
. Systems/Process and Applications Evaluation
. Client Interface, Relationship Development and Liaison Activities
. Designing Quality and System Efficiency Improvements
. IT Management and System Administration
QUALIFICATIONS AND STRENGTHS
More than 10 years of Experience Servicing Complex Network Systems, Life-
Cycle Planning - handling all aspects from initial planning through
delivery/installation, testing, training and support -providing innovative
solutions, vision and leadership involved in design and implementation of
the following:
. Managing, Servicing, and Planning Systems and Upgrades
. Installation and Testing
. Deployment and Integration
. Troubleshooting and Customer Support
Project Management:
. Project Proposal Development and Presentation to Key Client Decision-
Makers
. Planning, Coordinating and Scheduling Install Team to meet Strategic
Milestones/Deadlines
. Training a Competent, Disciplined, and Accountable Support Team
. Ensuring Compliance with Quality, Safety and Regulatory Parameters
. Evaluating/Improving Performance, Contingency Plans, Backup Systems
and Cost Reduction
Technical Proficiencies, Tasks and Strengths:
. System Design, Architecture Planning and Specification for High
Availability
. Network Security, Identifying Strengths and Weaknesses
. Application Integration and Development
. Performance Tuning
. User and employee Training
. Prepare Final Documentation for all Application Maintenance
Procedures
. System Administration Skills in Windows, Hyper-V, VMware, Citrix, and
Macintosh networks
. Installation, Upgrades, Maintenance and Support of Business Line
Applications
. Mobile Device Configuration and Integration
. Manage and Configure numerous VOIP systems
EDUCATION AND DESIGNATION
COLORADO SCHOOL OF MINES - Golden Colorado
Engineering with Mechanical Specialty (1990 to 1994)
. Passed EIT (Engineer In Training)
. HIPAA certifications
PROFESSIONAL EXPERIENCE
Solve IT, Lakewood, Colorado (2011-present)
Technical Account Manager for medical customers. Client facing lead for
our largest customers. Able to capitalize on some of my interpersonal and
technical skills to work directly with troubled accounts and make them
satisfied with our IT service once again. Through solid communication,
improved documentation, technical road mapping, and successful project
work, these customers are then assigned to a more junior employee who
continues to implement the standard of service. Worked with Office365,
Citrix, VMWare, HyperV, Cloud backups, BDR's, a many Electronic Medical
Record suites, mobile connectivity (Sharepoint, Citrix, RDP, etc), and
HIPAA compliance.
Up2Speed, Denver, Colorado (2010-2011)
Level 3 IT. Technical account manager for larger customers. Worked with
office managers to plan IT budgets. Manage upgrade and new system
projects. Work with vendors and keep systems up to date while insuring
uptime and compatibility. Work with various Windows servers, VMWare,
Citrix, Juniper firewalls, Sonicwall firewalls, Dell hardware, IBM/Lenovo
hardware, and Cisco wireless.
Cebic Technology, Lakewood, Colorado (2002-2004; 2006-2010)
Negotiated contracts and oversee network administration support for 20+
networks requiring different levels of management-involved in hiring,
training and management of support personnel. Architect, plan, install
systems and networks; set up and administer servers, domains, SAN's, SQL
databases, Exchange, backups, Active Directory, Firewalls, IIS, FTP, VPN's,
Routing, 20+ terabyte RAID's, Server Clusters, etc. Senior Engineer
providing top tier remote and onsite support for customers, also supporting
24x7 networks and managing NOC.
Systems Engineering Consultant/Project Management (1997 to 2006)
Major Client and Project List:
Anheuser-Busch - Fairfield, California (2004 to 2005) - Consulting
Project integration for FactoryLink HMI controls system for new Brewhouse.
Involved planning, design, simulation, training, 24/7 coverage, and final
documentation for application management procedures. Interfacing with
customer for progress reporting and planning, field users for hands on
usability/functionality and training and other departments and their
systems that interact with this system.
AES Long Beach, Monteney SERRF, Long Beach, California (2001 to 2002) -
Consulting
Project to provide support and maintenance for FactoryLink Data Acquisition
System(DAS). Updated Pascal software and made changes to Reports and
Alarms.
Bookham Technology - Oxford, United Kingdom (2000 to 2001) - Consulting
Manufacturing Execution System and system support. Testing and
implementation of new Xfactory manufacturing system providing shop floor
control, real time tracking and production reporting. Maintained support
for users and the Citrix/SQL network for this system on a 24x7 basis.
Trained users and system support personnel.
Southern California Edison, LA and Orange County Metroplex, California
(1999 to 2000) - Consulting
Application clean-up, adding control processing, security, alarms, operator
logging, report generation and network communications functions to several
FactoryLink applications.
KNEnergy - Ft. Lupton, Colorado (1999) - Consulting
Installation of GE Fanuc Automation CIMplicity Monitoring and Control HMI
with Historical Data Analyzer. Configuration to retrieve tag data from
Bailey Plant Control System to produce reports of plant emissions and
provide EPA reporting.
USDATA, Dallas, Texas (1999) - Consulting
Set up test network for new software version testing prior to release.
Imaged 32 different combinations of OS's, Service packs, software
installation, and HAL configuration.
Meritage Holdings, Denver, Colorado (1999) - Consulting
Provided network assistance for Windows NT network. Created remote dial-in
access and set up securities; corrected problems with sharing, Exchange
server, connection problems, and hardware.
Hybinette, Inc. - Lakewood, Colorado (1996 to 1999)
Consultant for new product research, development, and testing as well as
for manufacturing method refinement and final quality control. Engineered
thermal dynamic efficient servers and provide senior level 24/7 technical
support for North America and Europe.
TUV (safety compliance) Certification Engineer for Europe bound products.
Participated in trade shows as technical sales representative. Performed on
site installations, user and sales representative training.
TECHNICAL INVENTORY
Operating Systems
Microsoft
Windows 8/7/Vista/XP/2000/98/95
Windows Server 2012/2008/2003/2000/NT
Office365/Exchange 2013/2010/2007/2003
Active Directory
Unix
Linux
SCO OpenServer
IBM AIX
HP-UX
VAX/VMS
Networks
TCP/IP
VPN
Firewalls
Wireless
Applications
MS Office
LabTech
ConnectWise
NextGen
eClinicalWorks
GE Centricity
Allscripts
Greenway
Meditech
Inteleviewer
PACS (various)
Dragon Medical for Networks
Transviewer
Phone Systems
Allworx
Avaya
Development
Microsoft Visual Basic and Visual C++
ANSI C
HTML
FORTRAN
Pascal
Database
MS SQL
Oracle
Microsoft Access
dBase IV
Operating Environments
VMware
Hyper V
UGS Xfactory MES
UGS FactoryLink ECS
Wonderware
GE CIMPlicity
PLC
Texas Instruments
General Electric
Allen-Bradley