ALICE MURPHY

Practical … Effective… Results Oriented

* S E N I O R O P E R AT I O N S / Q U A L I T Y E X E C U T I V E *

Drive Strong Business Results to Competitive Advantage and Profitability:

Tenacious Customer and Quality Focus through Operations Excellence

Tested ability to formulate successful strategic plans, key performance indicators, and implement sustainable

processes to drive customer satisfaction and achieve overall business results.

Complete Order Fulfillment P&L and Financial Acumen in Global Business culture.

Manage multi–site, cross-functional teams, technical projects and strategic initiatives in complex organizational

structures.

Work well under pressure while managing multiple projects, priorities and deadlines.

Select Capabilities and Accomplishments include:

Demonstrated Change/Transformation Management Expertise: Six Sigma, LEAN, Continuous Process

Improvement culture and overall Project Management competences.

Drove product quality improvements to well below target: 68% improvement in 18 months.

Delivered 100% on-time delivery.

Implemented Efficiency improvements resulting in 8 FTE headcount (25%) reduction.

Exceptional Quality focus. Includes ISO 9001/1400 and ISO 13485 knowledge and experience as well as

other global medical device regulations. FDA regulatory requirements and cGMP practice.

New Product Introduction: Defined corporate PLC and managed overall implementation, including AGILE

development process. DFSS certification. Ensured smooth transition to customer needs and profitability.

Supply Chain and Global Procurement experience including contracts, negotiation and RFQ process,

global supplier optimization, evaluation and management.

Experienced in M&A integration, including multicultural, multi-site manufacturing as well as Global Logistics

processes, and customs.

Effective communication proficiency, influencing and collaborative approach, compelling leadership and

team development with data driven, people focused, management approach.

Improved overall assurance of supply from 63% to 90+%, while tripling inventory turns.

Professional Summary

A MURPHY CONSULTING (2013 – PRESENT)

Providing process, project and change management expertise in Operations, Quality and Business process Excellence.

Recent Projects include:

- Full site ISO 9000 audit

- Site Quality metrics package, reviews and improvements

- Production Space re-layout resulting in 40% reduction

- Product test yield improvement: 53% to 87% and still improving

- Targeted New Product Release process for a focused Prototype factory

- Continuous Improvement and Process mindset change

NETAPP INC., BOULDER, CO. (2012 – 2013)

NetApp, Inc. is a multinational computer storage and data management company, $6.23 B.

Senior Customer Quality Engineering Manager

• Point of contact for all OEM customers’ quality concerns.

• Drove issues and projects for timely resolution, communication and continuous improvement throughout the

organization.

• Managed cross-functionally to drive improvements across Contract Manufacturer and supply base as well as in

design and functionality requirements.

Performance Highlights & Benchmarks

• Served as key contact organization for all customer related quality issue and concerns.

ALICE MURPHY email:

acgapa@r.postjobfree.com

• Facilitated and drove required Quality Action Meetings (QAM) to root cause resolution.

• Defined, managed and reported all related QBR metrics.

• Defined key customer related metrics, reporting and overseeing improvements including areas such as:

• Incidents rates: # new, # closed, time to closure, and track to resolution all root cause/corrective action times.

• Created Customer Success metric defined as errors per sales order rate with a goal of 99.5%. Reported monthly

to executive staff on trends, issues and improvement efforts. Improved from 84% to 98%.

• Re-generated all product Annualized Failure Rate (AFR) and Annualized Return Rate (ARR) data and metric

reports and improvements.

• Owned, tracked and drove to resolution all Stop Ship, Purge and Waiver related issues.

• Integrated all former processes into single corporate ISO manual.

• Created, trained and managed internal audit team.

JDS UNIPHASE, FORT COLLINS, CO (2009 – 2011)

JDSU is a leading provider of optical products and test and measurement solutions for the communications industry.

$1.3B revenue. Formerly Agilent Technologies, NSD Division, acquired 5/2010.

Global Quality Manager

Led Global Quality organization to continuously improve customer satisfaction and faster time to market.

Led Global Voice of the Customer program for Services. Owned and drove Corporate Quality Council.

Performance Highlights & Benchmarks

• Led project to define fully tailored PLC process to hardware, software delivery and AGILE development models.

• Coordinated deliverables and gates with PMO (Project Management Office).

• Improved overall Service and Support and Marketing metrics performance.

• Drove product quality improvements to well below target: 68% improvement in 18 months.

• Developed Business Fundamentals for overall global organization, managed Division Quality Council.

• Established Customer Dashboard and drove to capture voice of the customer, with executive review and action.

“In my 23 years’ experience, I have had over 20 different managers and can honestly say I can count the good ones on 1

hand; you are in that elite group. I firmly believe that managing people is a skill that most don’t have and requires the ability

to motivate, generate enthusiasm, and to foster an inclusive and participative environment. You have done this and much

MUCH more.”

- Quality Engineer/Data Analyst

SPECTRA LOGIC, BOULDER CO (2008 – 2009)

Private company founded in Oct., 1979, Spectra Logic Corporation manufactures tape, disk and encryption libraries;

$75M revenue.

Director of Manufacturing

Led diverse manufacturing team to continued improvements and quality levels while meeting customer deliveries, service

repair and returns requirements and installation projects.

Performance Highlights & Benchmarks

• 100% on-time delivery.

• Real-time quality data feedback established on all critical sub-assemblies.

• Multiple new products released to production with no manufacturing related delays.

• Manufacturing Cycle count program established with warehouse.

• Inventory accuracy improved over 30 points and climbing.

• Efficiency improvements implemented, resulting in 8 FTE (25%) reduction.

CARIDIAN BCT (PREVIOUSLY GAMBRO BCT), LAKEWOOD, CO (2006 – 2008)

BCT is a Class III medical device manufacturer specializing in blood component technologies, blood bank services and

therapeutic blood products, $400M in revenue.

ALICE MURPHY email:

acgapa@r.postjobfree.com

Project Management Consultant, Global Operations Consolidation Jul – Sept 2006

Director of Global Quality

Ensured ongoing global compliance to all medical device regulations: ISO 9001:2000; ISO13485:2003, CMDCAS, and

93/42/EEC, PAL

Performance Highlights & Benchmarks

• As project consultant, drove and implemented key performance measures, site consolidations, and future

growth models to accommodate five-year strategic production plan.

• Passed all external and customer audits, including a full ISO 13485 recertification audit.

• Drove to acceptance on all required approvals for new product releases.

• Rebuilt Global Quality Management team into focused group capable of supporting growing business

requirements and complex global product compliance.

• Rebuilt crucial relations with Japanese sales organization a critical market connection with the advent of the

new PAL (Pharmaceutical Affairs Law) regulation.

AGILENT TECHNOLOGIES, INC. (1998 – 2005)

AT specializes in tools and technologies that drive productivity across the electronics, life sciences, and biotech

industries; $10B+ in annual revenue (spin–off of Hewlett Packard in 1998).

Shanghai, China – 2000–2005

Senior Order Fulfillment Manager,

Built a world–class manufacturing entity and integrated organization into the global order fulfillment business.

Managed 47 product transfers and built regional $300M distribution cent er.

Performance Highlights & Benchmarks

Reduced overall headcount from 176 to 142 and decreased

inventory days of supply from 120 to 51 while drastically growing

manufacturing output 10x.

Delivered on all cost, quality and product transfer measures.

Managed 47 global product transfer projects to on time, under

budget, with improved overall product quality.

Improved material cost reductions to reduced cost of sales.

China Manufacturing recognized at Board of Directors as

representing competitive advantage for the critical China market efforts

as well as global.

Responsible for all aspects of manufacturing operations:

Production, Planning, Engineering, Quality, Supply Chain and

Procurement, Service Support, Logistics, Customs, Warehouse and

Distribution.

“You left a lasting legacy; the ATS (Agilent Technologies Shanghai) Order Fulfillment team is quite strong.”

Agilent VP

Global Materials Manager/Supply Chain, Loveland, CO (1998–2000)

Revitalized team while delivering critical business result –– tripling annual overall material cost reductions. Group

supported new product and manufacturing requirements for 15 global business units in Agilent and Hewlett Packard .

Performance Highlights & Benchmarks

Delivered 170% of targeted total reduction to 4 major business units and at least the required 100% to the remaining

11 minor units.

Improved overall assurance of supply from 63% to 90+%, tripled inventory turns.

Developed cohesive team that delivered far over and above expectations.

Defined and implemented outsource plan targeting Mexico and Singapore for 7 products, generating excellent returns.

“Alice expects the best from those around her and, by example, gets it. We were given a seemingly impossible task, and

Alice brought together the team that met and exceeded expectations. She gives direction and support, then stands back

and enables the team to perform. She expects and respects disagreements and manages to turn these into team–

building opportunities.” Senior Buyer, Agilent Technologies/Hewlett Packard

HEWLETT–PACKARD 1984 – 1998

HP is the world’s largest IT Company with operations in 170 countries - Split into HP and Agilent in 1998.

ALICE MURPHY email:

acgapa@r.postjobfree.com

Global Materials Manager Loveland, CO Manufacturing Development Engineer Boise ID

Production Manager Greeley, CO New Product Introduction Engineer Colorado Springs, CO

Process Engineer Colorado Springs, CO

“This was the best manufacturing project effort I have ever seen from any team in my 27 years.”

Lead Design Engineer, Hewlett Packard

EDUCATION AND PROFESSIONAL DEVELOPMENT PROFESSIONAL ASSOCIATIONS

Bachelor of Science, Industrial and Systems Engineering Institute of Industrial Engineers

University of Florida, Gainesville, FL Institute for Supply Chain Management

International Who’s Who of Business

LEAN Six Sigma Black Belt with DFSS training American Society of Quality

Project Management

SKILLS AND EXPERTISE INCLUDE:

AGILE/SCRUM Oversight - Black Belt - Business Analysis - Business Management Systems (BMS) - Business Process

Management - Change Management - Compliance - Continuous Process Improvement (CPI) - Contract Management -

Contract Manufacturing - Cost Reductions - Cross-Functional Team Leadership - CPk – DFSS – ERP (ORACLE / SAP) -

Financial Analysis - GMP - GLP - ISO 9001/14001 & ISO 13485 - KPI - LEAN - Leadership - Management Expertise –

Mentoring - Metrics - Negotiation - Operational Excellence -Organizational Development - Outsourcing - Process

Engineering - Procurement - Project Management – Repair and Returns - Six Sigma - Quality & Quality Systems (QMS) –

Service and Support - Supply Chain - TL 9000 – Total Cost Analysis - Value Chain Analysis – Value Stream – Workforce

Management

ALICE MURPHY email:

acgapa@r.postjobfree.com

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