Scott E. Davis
Chicago, Illinois 60626
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PROFESSIONAL EXPERIENCE
Auto Center Manager
Sears Auto Center, Multiple Chicago Area Locations
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As the Auto Center Manager I am responsible for all aspects of the Auto Center operation. Select, coach and
develop Service Advisors and Technicians to achieve superior results. Plan, direct and supervise up to 30
associates on a day to day basis including scheduling, coaching, training and disciplining staff to ensure
results are met or exceeded. Resolve comebacks and escalations to ensure customer satisfaction. Develop and
maintain relationships with local parts suppliers to ensure maximum return on sales of parts. Develop and
maintain relationships with Commercial customers such as Auto Dealers, Service Centers, Body Shops and
Rental and Fleet companies providing tires, alignments repair and maintenance services. Revue and analyze
financial results that drive sales and profit. Communicate with District, Region and Corporate support.
Manage expenses. Manage inventory of tires and parts exceeding $500,000. Hired as Shop Supervisor and
promoted to Acting Store Manager in 7 weeks. Experienced running multiple locations. Managed
Auto Center that achieved highest revenue increase percentage of over 700 stores in 2013.
Service Consultant
Western Avenue Nissan, Chicago, Illinois
2010-2011
Provide sales and customer service to primarily Nissan and customers of all makes/models utilizing Reynolds
and Reynolds software. Answer phone calls, schedule appointments. Greet customers, perform walk around
and enter vehicle information. Listen to concerns, and requests. Review history and service bulletins, recall,
and warranty information. Make appropriate recommendations for repair, maintenance, and or diagnostics
and review all costs associated. Provide loaner or rental vehicle as appropriate. Write Repair Order and
dispatch to technician. Progress check with technician and communicate with customer regarding repair
recommendations along with time and cost associated. Contact insurance and warranty companies as
necessary to authorize repairs and/or receive payment. Test drive vehicle when appropriate to confirm
customer concerns and to ensure work is performed properly. Review invoice, fully explaining repairs
performed and costs. Work closely with sales managers to coordinate used car or pre-delivery inspections and
communicate repairs necessary and costs associated.
Service Consultant/Detail Center Manager
Grossinger Auto Group, Lincolnwood, Illinois
2008-2009
Provide customer service to Volvo, Hyundai, Kia and other customers of all makes/models utilizing Reynolds
and Reynolds software. Answer phone calls, schedule appointments. Greet customers and enter vehicle
information. Listen to concerns, and requests. Review history and service bulletins/recall information. Make
appropriate recommendations for repair, maintenance, and or diagnostics and review all costs associated.
Provide loaner or rental vehicle as appropriate. Write Repair Order and dispatch to technician. Progress check
with technician and communicate with customer regarding repair recommendations along with time and cost
associated. Contact insurance and warranty companies as necessary to authorize repairs and/or receive
payment. Test drive vehicle when appropriated to confirm customer concerns and to ensure work is
performed properly. Review invoice, fully explaining repairs performed and costs. Work closely with sales
managers to coordinate used car or pre-delivery inspections and communicate repairs necessary and costs
associated. Consistently above 2 hours per repair order with high CSI.
Scott E. Davis page 2
Service Consultant
McGrath Acura, Morton Grove, Illinois
2007-2008
See job descriptions above for responsibilities. Achieved “Top Gun” award bonus for highest sales/CSI.
Achieved highest CSI and hours per RO.
Store Manager
Murray’s Discount Auto Parts, Waukegan, Illinois
2004-2007
As Store Manager, was accountable for overall management and profitability of retail store operation and up
to 15 employees. Responsibilities included scheduling and supervision of Assistant Manager, 1st Assistant
Manager, Parts Manager, Parts Counter Manager, Sales Associates, and Cashiers. Other duties included
assuring store goals were exceeded in sales, customer service, inventory management, payroll and store
appearance. Experienced in new store build out. Promoted from Manager in Training, to Sales Manager,
Assistant Manager to Store Manager within first year of employment. 1st year revenue exceeded $1
million. Achieved ASE – P2 parts certification
OTHER RELEVENT WORK EXPERIENCE
Call Center Supervisor
AON Corporation, Chicago, Illinois
Directed customer service and retention functions within and Inbound/Outbound call center responsible for
continuing revenue stream of policyholders on automated billing. Implemented key business metrics and
developed methods and procedures to provide customers with a positive customer experience. Operated
Davox automated dialer. Created reports to track results. Made recommendations to upper management. Set
daily, weekly and monthly revenue records.
Service Advisor
Pep Boys Auto, Skokie, Illinois
Provided sales and customer service to customers requiring tires, batteries and auto repair. Advised
customers of necessary, preventative, and scheduled maintenance as suggested by automotive manufacturers.
Communicated with Parts Department, local dealerships and other local parts suppliers to expedite parts.
Worked with Lease and Fleet Management companies to expedite repair approval and payment. Was
consistently among top revenue producers with high customer satisfaction.
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Project Manager/Reservations Supervisor/Telemarketing Supervisor
American Airlines/TeleService Resources, Ft. Worth and San Antonio, Texas
As primary contact to Fortune 500 clients, was the liaison between clients and internal departments to ensure
clients telemarketing programs were successfully implemented and managed. Reviewed day-to-day activities
and recommended enhancements to clients and internal departments resulting in increased efficiencies.
Worked with other members of Sales and Marketing Department to create and execute sales presentations to
prospective clients. Promoted from positions of Reservations Supervisor and Telemarketing Supervisor
positions based on consistent excellent performance. Earned Operations Management Employee of the
Year Award for 1993. Manager of the Quarter for 1st and 4th quarters 1993 and Manager of the Month
Awards for January-March, and June 1993. Had over 6 years of perfect attendance.
EDUCATION
University of Texas at Arlington, Arlington Texas
Western Illinois University, Macomb Illinois
Completed 100+ hours of coursework toward a Bachelor of Science Degree in Marketing with additional
courses in Math and Computer Science.