# ****/* ****** **-* Chandigarh

Mob +91-987*******,

+91-987*******.

RAVI OBEROI

OBJECTIVE

To work with utmost dedication in an organization where

I can enhance my skill and strength in conjunction with company's goal &

objective.

TOTAL WORK EXPERIENCE 09 Years 1-Month IN COMPETENT CALL CENTER.

Collection's WORK EXPERIENCE > 6Years IN COMPETENT CALL CENTER.

WORK EXPERIENCE

Feb'2014 Till Date Competent Synergies. Pvt. Ltd. . (Sec. 34 A.) Chd.

. Working on the Project of (AIRTEL OG-IC Bucket

Collection UPW)

Apr'2013 to Jan'2014 Date Competent Synergies. Pvt. Ltd. (C-157 Ph-7.)

Mohali.

. Working on the Project of (TATA ZERO Bucket Collection &

RETENTION North)

Oct'2012 to March'2013 Competent Synergies. Pvt. Ltd. (Sec. 34 A.) Chd.

. Working on the Project of (TATA L-1 Collection &

RETENTION PUNJAB & HARYANA)

March'2012 to Oct'2012 Competent Synergies. Pvt. Ltd. (Sec. 34 A.) Chd.

. Working on the Project of (TATA 90+ Collection PUNJAB &

HARYANA)

01st-April-11 To March'2012 Competent Synergies. Pvt. Ltd. (Sec. 34 A.)

Chd.

. Working on the Project of (AIRTEL ZERO BUCKET MANAGEMENT

PB,HRY & HP)

. Presently Handling Collection & Retention as well as

field UN

. Making All Action Plan to daily Not Paid Case.

16-Dec-08 to 31st March-11 Competent Synergies. Pvt. Ltd. (Sec. 34 A.) Chd.

(OUT BOUND CALL CENTER FOR AIRTEL)

. Working on the Project of (AIRTEL PAN INDIA RECOVERY)

. Presently Handling Collection Team of 43 C.C.E

. Making Action Plan to daily Tracing Call's & Collection

Call's

July-08 to 15-Dec-08 Competent Synergies. Pvt. Ltd. (Sec. 34 A.) Chd.

(OUT BOUND CALL CENTER FOR AIRTEL)

. Working on the Project of (AIRTEL 180 BUCKET MANAGEMENT

H.P)

07-SEP 2007 - June-08 Competent Synergies. Pvt. Ltd. (C-157 Ph-7.) Mohali.

(OUT BOUND CALL CENTER FOR AIRTEL)

Call Center operation

. Working on the Project of (AIRTEL ZERO BUCKET MANAGEMENT

PUNJAB)

. Making Action Plan to daily Not Paid Case.

SEP 2006 - 07-Sep-2007 Competent Syenergies. Pvt. Ltd. (Sec. 34 A.) Chd.

(OUT BOUND CALL CENTER FOR AIRTEL)

MIS CO-ORDIANETOR

. Working on the Project of AIRTEL PREPAID GRACE

MANAGMENT.

. Making Action Plan to enhance Productivity & Recharge %

to meet different KPI"s.

. Preparing different reports for the information of

management & client

March 2006to Aug 2006

Competent Syenergies. Pvt. Ltd. (Sec. 34 A.) Chd.

(OUTBOUND CALL CENTER)

REPEATE MIS CO-ORDIANETOR.

. Repeat calls data analysis.

. Making repeat calls on identified data

. Short call analysis.

. Customer complaint resolution cell

. Call back to customer after complaint resolution

. Check the complaints of agents from Inbound and forward them to concerned

department.

. Insecure the resolution of complaints on time.

. Maintain daily MIS of repeat calls & complaint's forwarded to departments

. To handle the floor and help the agents to give correct resolution to the

complaints of customer.

. Give them latest updates by taking regular briefing regarding new product

and script for complete information of product to customer and also to

resolve their issues.

. Prepare MIS of all case's send along with Type & Subtype And agent name.

. Close loop cases and inform customer's regarding resolution of the

problem.

. Prepare Wrong raised cases MIS and take appropriate actions.

. Assure 100 % Resolution of Complaint's raised with in TAT. So as to give

have 100 % customer satisfaction.

Customer Care Executive.

March 2005 to Feb. 2006.

. Handling customers and providing information to the customers.

. Handling complaint management helpdesk.

. Handle the team of 6 executives to improve their product.

. Given new department of overcharging to handle customer's complaints.

. Worked in back up for Airtel in EL (Complaint's) as EL co-ordenator to

check the complaints raised by agents and sending them to respective

departments.

. To close loop the customer complaints and inform them regarding the

resolution.

ACHIEVEMENTS

. Earned highest incentive in the Organization and highly motivated

professional.

. Attend the training of PDT in head office.

. Was awarded twice as Mr. Dependable in the processes.

. Awarded as best Out Standing efforts in the campaign.

. Awarded for highest close looped case.

Technical knowledge

Excel. Access, HTML, Front Page, VB, Web Page etc.

EDUCATION QUALIFICATION

Graduate in arts from P, U.

10+2 arts from PB

10th from CBSE BOARD.

Place: (RAVI OBEROI)

Date :

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