Customer Service Manager

Barbara J. Paquette

** ***** **** *******, ** ***87

Cell 603-***-****

acgaac@r.postjobfree.com

Summary:

Proven manager with over 15 years experience in the core areas of finance, payroll, operations, human resources and administration.

Strengths include strong attention to detail, exceptional financial acumen and the ability to generate and analyze reports. Talented leader

known for effectively coaching and managing others to achieve organizational goals and objectives.

Key Skills:

Ability to multitask and work well under Accounts Payable and Receivable

pressure Financial Reporting

Payroll Management 401 (k) Administration

Benefits Administration Recruitment and Organizational Design

Performance and Talent Management Strong Attention To Detail

Professional Experience:

Accounting, Payroll& Human Resource Manager - AlCuMet, Inc., Londonderry NH 2/09-6/14

• Reporting directly to the President/CFO accurately managed and adhered to all bank requirements, as well as Human

Resource requirements

• Reviewed all payroll entries, organized payroll reporting and ensured all time and attendance systems adhered to all federal

and state regulations to ensure compliance for the company.

• Accurately managed and processed all accounts payables and receivables as well as credit and collections, to achieve

positive cash flow for the company.

• Maintained all confidential payroll and personnel files

• 401k administrator – familiar with IRS rules & regulations

• Ensured all 401k distributions were accurate as well as Safe Harbor distribution

• Prepared all year/month end reports for the CFO (work-in-process, inventory, A/R & A/P)

• Reconciled Trial Balance Accounts at month end

• Input Journal Entries for month end adjustments

• Managed day to day cash flow as well as prepared forecast cash requirements

• Analytical work in the Benefits and Compensation areas

• Responsible for the OSHA 300 log

• Manage all workmen’s compensation claims

• Review all applications for job openings/communicate with Plant Manager possible candidates

• Familiarize new employees with AlCuMet’s benefits, procedures, and employment requirements

• Administer all insurance plans

• Up to date with all New Hampshire Labor Laws

• Kept all employee training files up to date

Business Office Manager - Conductive Compounds, Inc., Hudson, NH 4/05-2/09

• Reported directly to the President of Conductive Compounds, Inc.

• Closed over $1.0 million in Sales the first 1.5 year

• Developed Sales Procedures, increased sales revenues by 43%

• Initiated Customer Service Procedures – CCI is now Customer Driven

• Incorporated a Manufacturing Procedure to cut down manufacturing time by 30%

• Implemented and managed Inventory Control Procedures which reduced close to 28% of inventory

• Purchased/scheduled raw materials, reduced the company cost of 46% by providing a new supplier

• Saved the company a cost savings of 60% by re-negotiating shipping prices

• Interacted with all Conductive Compounds’ customers (order entry, customer service, contract negotiations)

• Scheduled production and managed the day to day operations. Scheduled production and managed the day to day

operations of 68 employees

Barbara J. Paquette

48 Range Road Windham, NH 03087

Cell 603-***-****

acgaac@r.postjobfree.com

Office Manager - Creative Materials, Inc., Tyngsboro, MA 10/93-4/05

• Reported directly to the President/CFO of Creative Materials, Inc.

• Incorporated Operation Procedures for ISO9000, appointed ISO Internal Auditor

• Over see the day to day operations

• Responsible for all financial records, Accounts Payable, Accounts Receivable

• Resolved customer discrepancies within 24 hours (guaranteed)

• Purchased/scheduled raw materials

• Scheduling of products to be shipped, reduced lead-time of finished product by 20%

• Quoted products for current and future customers

• Responsible for exporting and importing material overseas

• Responsible for all OSHA procedures that they are followed through by all employees

Administrative Assistant to the GM and Division Controller - M/A-Com Microwave Associates, Lowell, MA 6/89-10/93

• Arranged all travel accommodations

• Supervised clerical help and coordinated their workload

• Prepared, monitored and kept record of department budget and expenses

• Supported QC Engineering when necessary

• Involved with several military missile/radar programs

Education:

Bachelor Science Degree Business Administration/Accounting

Rivier College, Nashua, NH

Certifications: Notary Public, OSHA Training, ISO training, Up to date training on Federal Regulations for 401k as well as

current Labor Law

Technology Skills:

MYOB Accounting Software, Quick Books Accounting Software, Peachtree Accounting Software, Made to Manage, Word, Advanced

Excel and Powerpoint.

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