Customer Service Assistant
Resume:
Esther N.Charles
Lancaster PA, 17602
*******@***.***, ******.*******@**.****.***
Energetic and motivating personality with highly adaptable to ever changing circumstances.
Currently obtaining a bachelor in Criminal Justice at Penn State University. I am due to graduate
December 20th, 2014. Very Compassionate when it comes to attending to individual needs and
helping others succeed. Have great communication and people skills. I am also great team
player and always willing to learn.
PROFESSIONAL EXPERIENCE
Transitional Living Center
Program Reporting Assistant
June 2013-Present
Efficiently offer support and assistance to TLC participants and program team.
Perform assigned duties to ensure a safe and secure facility.
Welcome and greet all who enter and reside at TLC in a friendly and cordial way.
Answer telephone: take messages, forward calls and explain program when necessary.
Perform a building inspection at the start of your shift to make sure building is secure and
safe, i.e. Kitchen, lounge, family room are clean and orderly, all safety equipment is
functional, fire exit doors are secure etc.
Be aware of activity on the floors by monitoring video system and documenting any
violations and ensure that participants abide by TLC's participant manual rules and the
policy and procedures.
US Army
Food Service specialist
April 2009-present
Performs preliminary food preparation procedures
Prepares and/or cooks menu items listed on production schedule
Bakes, fries, braises, boils, simmers, steams and sauté's as prescribed by Army recipes
Sets up serving lines, garnishes food items, and applies food protection and sanitation
measures in field and garrison environments
Receives and stores subsistence items
Operates, maintains, and cleans field kitchen equipment
Erects, strikes, and stores all types of field kitchens
Performs preventive maintenance on garrison and field kitchen equipment.
US Army
Radio Technician Operator-Afghanistan
December 2011-2012
Monitor all traffic on assigned net
Troubleshoot and repair communications problems as required
Remain abreast of the tactical situation at all times
Prepare and attend shift change briefs and staff huddles
Know Commanders Critical Information Requirements (CCIR). Ensure Battle NCO/CPT
is notified upon radio traffic meeting CCIR requirements
Maintain and update journal (DA 1594) of all incoming/outgoing message traffic
frequently
Assist in the preparation of orders and briefings as required
Sending medical evacuation request in other to get casualty and wounded soldiers proper
medical attention
Certified Nursing Assistant
Conestoga View- 900 East King Street Lancaster, PA 17602 717-***-****
February 2010- November 2011
Help provide basic care for residents
Administering basic care and tending to the hygiene needs of patients
Assisting with motion exercises and other rehabilitative measures
Taking and recording blood pressure, temperature, pulse, respiration, and bodyweight
Providing emotional and support services to patients, their families and other caregivers
Observing, documenting and reporting clinical and treatment information, including
patients' behavioral changes
Customer Representative
Turkey Hill- 806 New Holland Ave Lancaster, PA 17602 717-***-****
July 2006-August 2008
Provide customer service and handle the payments of hundreds of customers daily
Maintained and restocked inventory
Manage cash register
Cook Helper
Lancashire Hall - 2829 Lititz Pike Lancaster, PA 17601 717-***-****
October 2004-June 2006
Assist cook prepare meals for residents
Maintain Pantry’s inventory
Took orders, served meals, set and cleared tables
Assist the cook with prepping meals
EDUCATION AND TRAINING
Penn State Harrisburg - 777 W Harrisburg Pike, Middletown, PA 17057
BA in Criminal Justice, concentration in working with juvenile Delinquents, anticipated
graduation December 2014
Warrior Leadership Course – Camp Williams, Utah
Developing written communication, Oral communication, and leadership skills August 2011-
September 2011
Harrisburg Community College -- Lancaster, Pennsylvania
Completed 61 credits toward a BA in Criminal Justice, 2010 to 2012
Advanced Individual Training -- Fort Lee, Virginia
Food Service specialist (92G) school, May 2009- September 2009
Contact this candidate