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Customer Service Insurance Agent

Location:
San Marcos, CA
Posted:
January 06, 2015

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Resume:

BRIAN J. FLANAGAN

**** ***** ***, *** ******, CA 92078 949-***-**** acg9zu@r.postjobfree.com

Professional Profile

Strong background and passion for website design and statistical analysis. Proven ability to lead and implement projects

with company-wide impact. Consistent top-performer with strong analytical and communication skills and knack for

developing business solutions. Self starter and quick learner, with exceptional data gathering and statistical analysis skills.

Proficiency and experience in the following areas including, but not limited to:

Team Leadership Website Development

Statistical Gathering & Analysis Process Improvement

Project Management Social Media

Training & Presentations Customer Service

Work Experience

Basketball Coach December 2014-Present

One on One Basketball

Help teach advanced basketball skills to youth

Design and implement practice plans and drills

Sports Website Designer

September 2013-Present

Self Employed

Charted individual players statistics through NFL film study

Blogged daily interfacing with reputable sports writers via Facebook, Twitter, ESPN.com, NFL.com. etc.

Updated player biographies and projected future production of players

Wrote 200+ NFL related articles providing player and team statistical analysis

Server

Pelican Hill Resort February 2012-June 2014

Provided guests with food, beverage and hotel amenities

Worked in multiple restaurants in the hotel with shifts during all hours of the day

Financial Planner and Life Insurance Agent

Mass Mutual May 2009-October 2010

Sold life insurance and annuities providing clients with options for financial planning

Implemented team meetings for overall sales enhancement

Volunteered to help start new business plans for companies

Prepared and delivered client meetings and presentations

Insurance Agent

Farmers Insurance December 2007 - September 2008

Provided exceptional service selling insurance to clients

Detailed knowledge of company products

Set up events to attract new clientele and entertain current clients

Lead Server

Claim Jumper June 2005- November 2008

Served food and beverages to guests delivering exceptional customer service

Promoted to Lead Server within months of starting position

Implemented process improvements and trained servers

Created and implemented new side work procedures that led to more efficient restaurant operations

Education, Professional Development & Affiliations

B.S. Psychology and Social Behavior, 2005, California State University Fullerton

Awards

2002 Men’s Basketball League Champion, Saddleback College

2002 Men’s Basketball State Champions, Saddleback College

Skills & Interests

Proficient in MS Office Suite, HTML, Adobe Software, statcrew.com (NFL stats), Social media; Facebook, Twitter, Instagram,

Tumblr

Key Interests: Volunteer-Coaching youth basketball, competitive basketball, exercise, nutrition and traveling, website design

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