DevalShah

acg9zl@r.postjobfree.com 781-***-****

Summary

. Around 8years of Information Technology experience with 7 years of

experience in the CRM Platform as Salesforce Developer and in Java/

J2EE Technologies.

. 4 years of experience in development using salesforce.

. Experience in administration, configuration, Implementation, and

Support of Salesforce CRM, and Salesforce applications based on Apex

Language and leveraging Force.com and SAAS(Software as a Service)

application running in Cloud Computing Environment.

. Good experience in designing of custom objects, custom fields, Pick-

list, role based page layouts, Workflow Alerts and Actions, and

Approval Workflow, Validation Rules, Approval Processes, custom Tabs,

custom reports, report folders, report extractions to various formats,

design of Visual Force Pages, Snapshots, Dashboards, and Email

generationas per the client and application requirements.

. Experience in building Visual Force pages, Visual Force Custom

Controllers/ Components, Advance Search Functionality, Analytic

Snapshots, Tabs, Tags and Components.

. Experience in Force.com Apex Classes, Apex triggers,Apex Scheduler,

Batch Apex, Apex Web Services, SFDC Integration, and Salesforce.com S

Controls.

. Experience in querying salesforce.com database using SOQL&SOSL queries

using Force.com Explorer.

. Experience in working with Eclipse IDE with Force.com Plug-in

environment for writing Business logic in Apex Programming Language.

. Work experience in Custom Integration of Outbound Messages, Workflow&

Approvals, Reports, Custom Objects and Tabs, Email Services, Security

Controls, Custom Application, Sandbox data loading.

. Experience in maintaining, enhancing and create workflows and

validation rules.

. Experience in data migration from ACT, Excel, MS outlook and Legacy

Systems using Data Loader, Import Wizard, InformaticaData Loader, and

IBM Web sphere Express Cast Iron.

. Expertise with Object Oriented Design (OOD), Analysis (OOA).

. Expertise in developing applications using Java, Servlets, JSP, J2EE,

JDBC, XML, Eclipse, Apache server with Tomcat, Jboss application

server, TOAD,JNDI, ANT, log 4j, HTML,Java Scripts, Jquery, Ajax,

Jasper Reports, Swing .

. Strong experience in analysis and design using SDLC, MVC based

frameworks like Jakarta-Struts, JSTL, Wicket and Validations Framework

and also spring, Hibernate using J2EE.

. Experience with Web Services API Implemented SOAP based Web Services.

. Strong knowledge & experience working in teams implementing Agile

Methodologies.

. Strong communication, organizational and interpersonal competencies

along with detail oriented and problem solving skills in the

technology arena.

TECHNICAL SKILLS:

Category Skills

Languages Java, SQL,C,C++,JSP,APEX

Web Application Tomcat 5.5,

Servers

Front End HTML, CSS, JavaScript, HTML 5,JAVA,J2EE,SOAP,XML

Technologies

RDBMS & Oracle 9i/10g, MySQL 4.1/5.0/5.1, JDBC 3

Connectivity

Operating Windows XP, Mac OS, Windows 7

Systems

IDE & Tools Eclipse, Net Beans

SALES FORCE FORCE.COM EXPLORER,FORCE.COM DATA LOADER,FORCE.COM EXCEL

TOOLS CONNECTOR,FORCE.COM PLATFORM,SITE.COM, ETL

TOOLS(INFORMATICA DATA LOADER, CAST IRON)

SALESFORCE SALESFORCE CRM,SALESFORCE SFA,APEX CUSTOM CONTROLLERS,

TECHNOLOGIES APEX TRIGGERS,APEX CLASSES,APEX WEB SERVICES,VISUAL FORCE

PAGES, DASHBOARDS, S CONTROLS, APEX DATA LOADER,SOSL,SOQL,

WORKFLOWS AND APPROVALS,CASE MANAGEMENT AUTOMATION,

SANDBOX TESTING

PROFESSIONAL EXPERIENCE:

WELLSFARGO, FREMONT, CA May 2013 to

Present

SALESFORCE DEVELOPER

Wells Fargomanages various financial services related to mortgage products,

credit cards and realtor management. The project involved replacing the

legacy system with Sales Force CRM.

Responsibilities:

. Performed the roles of Salesforce.com Developer in the organization.

. Interacted with various business team members to gather the requirements

and documented the requirements.

. Developed various Custom Objects, Tabs, and Entity-Relationship data

model, validation rules on the objects, tabs, Components and Custom

links.

. Configured Sales Force Automation (SFA) for Campaign management,

Opportunity Management, Account and Contact Management, Data Quality

Management.

. Created page layouts, search layouts to organize fields, custom links,

related lists, and other components on a record detail and edit pages.

. Used Sales force Automation Process (SAP), created workflow rules and

defined related tasks, time-triggered tasks, email alerts, field updates

to implement business logic.

. Worked on Salesforce.com Application to Setup activities and customized

the apps to match the functional needs of the organization.

. Created various Reports (summary reports, matrix reports, pie charts,

dashboards and graphics) and Report Folders to assist managers to better

utilize Sales force as a sales tool and configured various Reports and

for different user profiles based on the need in the organization.

. Designed and developed SFA based Application on Force.com Platform in

Salesforce.com environment with Apex programming language at backend and

Visual-Force pages as user interface.

. Developed complex workflows and approval processes for automating

business logic

. Used Force.com platform for developing feature rich and user-friendly

Visual force pages for enhancing Sales Force UI.

. Manages different types of Contract, Process and Function using Apttus

Contract Management Appexchange .

. Worked extensively using IBM Web Sphere ExpressCast Iron for integrating

cloud Services.

. Used SOAP web services for communicating with external systems.

. Used REST API for communicating with internal PHP system.

. Used Site.com for customized content management and Publish in social

media.

. Used Salesforce.com developer toolkit including Apex Classes, Controllers

and Triggers.

. Used different Apex Data Manipulation Language to insert, Update, Delete

and restore data from Database.

. Inserted and Updated data using ETL Tools.

ENVIRONMENTS:APEX, SOAP, REST Web services, SOSL, SOQL, Force.com IDE,

Import Wizard, Java Script, Visual Force Pages, Workflowsand Approvals,

Cast Iron,and Ajax.

Santander Consumer USA, Cypress, CA

Oct 2012 - Apr 2013

SALESFORCE DEVELOPER

This is one of the leading companies in automotive finance sector. The goal

of the project was to create a new and faster business process using SFDC

to serve various business users up to date and time specific customer

information for verifying and approving wealth clients and sources of their

wealth. Santander Consumer USA implemented SFDC CRM to replace legacy

systems which were disparate and failed to scale. Implemented an

AppExchange automatically converted speech to text, so voicemails could be

automatically added to CRM records. Integration of SFDC dash board with

outlook maintained a record of customer information and kept contacts up to

date. Integration with SQL data base enabled employees to get up to date &

latest information at a single place.

Responsibilities:

. Understanding SFDC CRM processes to document pre-sale activities at the

company based on the business life cycle.

. Coordinated business process review meetings with multiple teams to

establish standardized workflow processes.

. Configuring email to case feature to streamline internal help desk

administration.

. Creating reports of custom financial data of current and potential

portfolio companies.

. Creating dashboards to present the reports according to the user

profiles.

. Maintaining lead lifetime and leads by source, to manage interactions

with investors in the company's funds.

. Met regularly with interdepartmental work group to monitor and evaluate

products;

. Maintained partnerships with industry solution providers.

. Designed custom objects, tabs, records, and views within SFDC to support

new workflow processes.

. Met regularly with interdepartmental work group to monitor and evaluate

products;

. Maintained partnerships with industry solution providers.

. Created orchestrations for bi-directional integration of Salesforce and

SAP using Cast Iron tool.

. Resolved major issues in previously existing integrations between SAP and

Salesforce in the Cast Iron environment.

. Configure Price Quote and contracts process using Apttus Contract

Management.

. Insert, Update and Upsert data by using Informatics Data Loader.

Environment: Salesforce.com, XML, Triggers, Security Controls, third party

tools, Import Wizard, Apex, Controllers, Sharing Rules, Workflows, Eclipse

IDE,informaticaData Loader, Cast Iron, Apttus App Exchange.

NEXUS COMMUNICATIONS, COLUMBUS,OH Dec 2011 to Oct 2012

SALESFORCE DEVELOPER

Nexus Communications, Inc. is using SFDC to boost its sales area by

promoting service ReachoutWireless. It provides a government assistance

program that provides discounts on wireless service for qualified

consumers. The main scope of the project is to capture the leads and

convert them into accounts if they are eligible.

Responsibilities:

. Interacted with business user groups for gathering the requirements for

Salesforce implementation and documented the Business and Software

Requirements.

. Developed customer portal and the partner portal for Reach out Wireless

service.

. Developed various Custom Objects, Entity-Relationship data model,

validation rules on both custom and standard objects, Components and

Visual Force Pages.

. Developed Apex Classes, Controller Classes and Apex Triggers for various

functional needs in the application.

. Developed validation rules to ensure the featured "assistance program -

lifeline" is provided to only one family.

. Managed search layouts and created page layouts to organize fields,

custom links, related lists, and other components on a record detail and

edit pages.

. Created workflow rules and defined related tasks, time triggered tasks,

email alerts, filed updates to implement business logic.

. Created templates, approval processes, approval page layouts and defined

approval actions on them to automate the processes.

. Created profiles and field level security to hide critical information on

the profile users.

. Developed Complex Apex Batch Jobs for updating the accounts daily basis

and monthly basis.

. Used XML as data communication between Salesforce and the external

system.

. Used SOAP webservices for communicating with external systems.

. Used REST API for communicating with internal PHP system.

. Used custom settings wherever possible to avoid SOQL queries.

. Creating Workflows for fieldupdates to accomplish the business

requirements.

. Providing Support to Day-to-Day issues.

ENVIRONMENTS:APEX, Web services, SOSL, SOQL, Force.com IDE, Import Wizard,

Java Script, Visual Force Pages, Workflows, Cast Iron,and Ajax, SOAP API,

XML.

AVAYA COMMUNICATIONS, MUMBAI, INDIA Dec 2010 toNov

2011

SALESFORCE DEVELOPER

One of the purposes Avaya using Salesforce is to the sales process. The

goal of Avaya Salesforce automation is to streamline the entire sales

process. Release-4 of Avaya Salesforce aims to implement the sales service

request(SSR), Avaya pricing model and partner program Level Management.

Responsibilities:

. Helped the team in creating the requirements documents to project

management.

. Involved in various activities of the project, like information

gathering, analyzing the information, documenting the functional and non-

functional requirements.

. Designed, developed and deployed Apex Classes, Controller Classes and

Apex Triggers for various functional needs in the application.

. Designed and developed various triggers on both standard and custom

objects to meet the business validations.

. Used SOQL queries for various custom modules developed for Data

manipulation needs.

. Developed unit test cases for the apex classes, controllers and triggers

to have good test coverage.

. Helped team during deployment for any deployment failures.

. Added, configured workflow rules, time triggered workflows, email

templates resulting into effective web to lead communication with

customers.

. Duties included design, development, integration and administration of

salesforce.com applications.

. Gathered user requirements and involved in application design discussions

and documentation.

. Creating pre chat form using Visualforce and Javascript

. Customization set up and maintain Live agent, which involves multiple

steps.

. Creating/Configuring chat profiles junior agents, agents and another for

supervisors(with higher chat capacity and access to all chat transcripts)

. Creating Live Agent users and giving them access to the live agent in

Salesforce console.

. Identifying the case and help them to route incoming chats to the right

agents.

. Created deployments to each web page that has chat button, which included

careful control of look and feel of chat windows.

. Created profiles and implemented Object level, field-level and record-

level security.

. Created page layouts, search layouts to organize fields, related lists,

and other components on a record detail and edit pages.

. Created custom Reports based on business need and associated them to

Dashboard.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages,

Component & Controllers, Role Hierarchy, Profiles, Data Loader, Reports &

Dashboards, Work flow & Approvals, Custom Objects, Eclipse IDE Plug-in.

DHRUVSOFT, MUMBAI, INDIA

Oct 2008 to Nov 2010

JAVA DEVELOPER

This project is developed to maintain all the financial transactions

between all the branches of the client Howard Public school.

Responsibilities:

. Analyzed the customer provided functional Requirements and prepared High

level design document, UML class diagrams using rational tool

. Developed application using HTML5,Java, Spring and Hibernate

. Developed User Interface components of Site Manager, using JSP (Java

Server Pages), HTML5, JavaScript used for front end validations of web

pages

. Designed and implemented the Hibernate Domain Model and wrote hibernate

queries to manipulate data in database

. Wrote PL/SQL Stored Procedures, cursors and functions to access the

content from database Improving the application performance

. Involved in the requirement analysis, technical design, Coding and unit

testing for the new enhancements

. Wrote Unit Test case classes and tested persistence methods of the

different components using JUnit framework.

.

. Environment: JSF, XHTML, Java, JFoundation, Hibernate, JBoss, JQuery,

Toad, Hibernate.

SONATA SOFTWARE, INDIA

Aug 2007 to Sep 2008

JAVA DEVELOPER

Sonata Software Limited is a software services company delivering

transformational IT solutions through customer specific Centers of

Excellence. Sonata serves Software Product Companies, and enterprises in

the Travel, Manufacturing, Retail and Distribution verticals across the

globe. Its key service lines include Business Intelligence and Analytics,

Application Development Management.

Responsibilities:

. Involved in requirements gathering, analysis, design and testing of the

complete system.

. Implemented the presentation layer using JSP, HTML and CSS.

. Configured Tomcat Apache for deployment.

. Designed and created various tables required for the project in MySql

database.

. Used Log4j to capture the log that includes runtime exceptions and debug

information.

. Developed the application using Eclipse.

Environment: Java, J2EE, JSP, Servlets 3, HTML, JavaScript, CSS, XML,

Tomcat 6.

Education Qualification:

1) B.Tech: 2007

2) University: Annamalai University (Chennai, India)

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