Customer Service Manager

LANGUAGES

English and French (Fluent in both, written and spoken)

EDUCATION

Bachelor of Business Administration (B.B.A.): Tourism Management

University of Qu bec in Montreal, Quebec

Jan. 2012-Dec. 2014

Diploma of Collegial Studies, Arts & Culture

Dawson College, Montreal, Quebec Sept.

2008-Dec. 2010

. Graduation with honor roll

University of Prince-Edward-Island

Explore Canada program, Charlottetown, Prince-Edward-Island

July. 2008-Aug. 2008

WORK EXPERIENCE ?

Administrative Assistant

Dr. Charland Dentist, Montreal, Quebec

Sept. 2013-Present

. Maintaining and managing patient records in compliance with privacy

and security regulations;

. Administrative scheduling, including maintaining office records,

documenting patient transactions;

Special Event Communications Coordinator

Carrefour Jeunesse Emploi C te-des-Neiges, Montreal, Quebec

May. 2014-Sept. 2014

. Developing and implementing a strategic communication plan for the

event "Les Couleurs de C te-des-Neiges";

. Creating sponsorship proposals, building relationships with sponsors

and assessing the success of the sponsorship program;

. Submitting grant funding proposals;

. Reaching out to elected officials and local media for broader

community support;

. Coordinating with elected officials, city representatives, local

organizations, artists and other agents implicated in the event;

. Creating promotional documents for digital distribution using Adobe

Photoshop, Microsoft Office (Word, Excel and PowerPoint and Prezi.

Restaurant Supervisor

Canadian Rocky Mountain Resort, Banff, Alberta

May. 2013-Sept. 2013

. Leading the team and ensuring that the company's service standards are

upheld;

. Setting a quality ambiance by maintain the highest level of

professionalism, courtesy and respect towards fellow team members and

guests;

. Supporting staff to provide guests with a personalized experience with

creativity and resourcefulness.

WORK EXPERIENCE (continued)

Special Events Coordinator Intern

Canadian Rocky Mountain Resort, Banff, Alberta

May. 2012-Sept. 2012

. Assisting the Conference Manager in planning details all for weddings,

conferences and special events held at the lodge;

. Attending events to monitor arrangements and ensure flawless execution

of all activities;

. Providing a detail-oriented assistance to customers with regards to

their event;

. Providing Lodge manager with administrative reports such as Monthly

financial sales reports and Quarterly inquiry reports.

Banquet and Special Events Server

Canadian Rocky Mountain Resort, Banff, Alberta

May. 2011-Sept. 2011

. Serving guests during special events such as conferences and weddings

while proving an outstanding customer service;

. Maintaining clean, organized and welcoming event venues;

Dinning Room Server

Aldente Trattoria, Montreal, Quebec May.

2009-Present (on and off)

. Serving guests with an outstanding customer service and dinning

experience;

. Maintaining a clean and organized working place;

VOLUNTEER EXPERIENCE

Events Promotion Volunteer

Dec. 2014- Present

International Association for Business Communicators Montreal Branch,

Montr al, Quebec

. Elaborating a strategic plan for promoting all events held during the

winter season

. Targeting and reaching out to businesses potentially interested in

attending the events

. Planning a social media campaign to promote the events

Finance Coordinator for Impromptu Event

Sept. 2013- Dec. 2013

Special fundraising event for the Montreal Association for the

Intellectually Handicapped, Montr al, Quebec

. Budgeting and monitoring all expenses

. Seeking potential sponsors for the event and presenting our concept

for eventual partnership

. Providing assistance to other coordinators with planning details for

the fundraiser

Onsite event volunteer

Ravensbr ck Holocaust Memorial Center, Ravensbr ck, Germany

July. 2010- Aug. 2010

. Directing visitors on site and offering information;

. Attending conferences and offering speakers and their families

support;

. Assisting with the translation of documents from French to English;

. Organizing weekend activities in Berlin for the volunteer team.

ACTIVITIES AND INTERESTS

Competitive skiing, graphic design, traveling and photography

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