Training Management

Nabiha Qureshi

**** ********* **** ***** #336-***-****

Clemmons, NC 27012 email address :******.****@*****.***

PROFILE

Dedicated, resourceful, results-driven Data Analyst with extensive

experience in analysis, project management, and client relationship.

Possess proven ability to improve productivity and inspires others to reach

organizational goals in a cost-conscious and timely manner. Strengths

include:

Process Improvement Advanced Excel user

Data Analysis Cross training & Program Development

Time Management Lean Sig Sigma (Yellow Belt)

Creative Problem Solver Team Building

Diligent Work Ethic Computer Software

Client-Oriented Knowledge of Statistical Methodologies

Exceptional Presenter

PROFESSIONAL EXPERIENCE

Inmar, Winston-Salem, NC 2011 - Present

Data Analyst

Developed strong relationships across many layers of assigned customer base

while maintaining high levels of customer satisfaction. Results-oriented

and self-motivated with extensive experience in maintain professional

internal and external relationships with clients. Ability to analyze data

and implement change to increase efficiencies, increase income and reduce

expenses. Strong work ethic and the ability to motivate, drive results.

Excellent people, communication, process improvement, organizational, and

analytical skills.

. Conducted analysis on disputes and losses in order to implement tools

/ reports to prevent or minimize losses and help clients to maximize

their profit.

. Cultivate a relationship with key clients that serves to education on

drug cost analysis and contracts held with insurance providers.

. Perform the initial and ongoing training for all things related to the

Contract Management application. That covers everything from the

contract entry strategy to complicated trending analysis.

. Provide support to sales and product groups during onboarding of

potentially new clients.

. Perform intense data-driven analysis for clients.

. Provide benchmarking against competitor pharmacy activity to support

business reviews along with continual improvement.

. Maintain standard operating procedures internally in addition to

client facing product documentation.

. Actively involved in user acceptance testing.

. Present Quarterly business review. These reviews allow the client to

see how their particular company is performing quarter over quarter

and as compared to the pharmacy industry

. Conduct internal team presentation on key industry trends.

Account Analyst (2011 - 2013)

Decreased unapplied cash by 40% during reconciliation of pharmaceutical

receivables, allowing clients to perform collections on receivables

accurately and in a timely manner.

. Lowered exposure to audits by provided exception management trending

to assist front end processes at the pharmacy. Educated clients on

industry practices along with how to use Inmar financial reporting

tools for general ledger accounting.

. Actively participated in multiple projects while holding stakeholder

status. Consistently chosen for user acceptance for system

enhancements to allow better streamline processing. Successfully

trained colleagues to use systematic processes efficiently.

. Conducted big data trending and analysis to ensure data integrity

while maintaining HIPPA guidelines in a controlled environment.

.

CSL PLASMA, Boca Raton, Florida

Feb 2011 - Aug 2011

Regulatory Affairs Associate

Perform various duties including but not limited to

. Provides guidance to Center Personnel regarding donor and unit

suitability criteria, and whether an event requires a Lookback and/or

BPDR valuates the documentation provided to determine if the event is

reportable to the FDA Center for Biologics Evaluation and Research

(FDA-CBER) based on defined criteria.

. Communicates with customers, regulatory authorities, other

departments, Center and Laboratory personnel to provide and collect

information regarding Lookbacks, BPDRs, and Recall Documentation, as

well as to resolve problems.

Florida Atlantic University, Boca Raton, Florida

2007 - 2010

Business Office Assistant

Coordinated data and information and prepared internal and external reports

from various department. Established relationship with parents and

community agencies to implement, and evaluate strategies for enhancement.

. Developed and established key reporting standards for the center.

. Formulated reports based on project scheduling and timetables for

deliverables.

Ark Tel Services, Boca Raton, Florida

2006 - 2008

Data Analyst

Periodically analyzed the QA process, recommended and implement

improvements to the QA process

. Validated data accuracy

. Monitored calls of highlighting production and quality goals.

. Coached Associates of doing surveys efficiently provided daily,

weekly, and monthly statistics and feedback about the calls.

. Facilitated training for new employees, and refresher training for

tenured Associates.

VERIO/NTT COMMUNICATIONS, Boca Raton, Florida

2004- 2006

Billing Analyst

Support teams for the achievement of customer satisfaction and long-term

goals in line with company's vision and values.

. Helped customers with processing online orders and account

transactions in Siebel systems

. Handled all Billing-related inquiries and Assisted customers with

all kinds of questions and concerns.

. Responsible for processing invoices, payment posting and issuance

of credit

. Facilitated training for new employees on Internet standards,

account configuration and control panel configuration.

APPLIED CARD SYSTEMS, Boca Raton, FL 2002 - 2004

Assisted in processing all customer inquiries with the responsibility of

production and the quality goals.

. Provided daily, weekly, and monthly statistics. Assisted Manager in

all daily functions. Handled escalated issues with Customers and or

third parties.

. Ensured proper distribution and processing of all incoming

correspondence within compliance timeframes, always achieving 100%

compliance.

. Facilitated training for new employees, and refresher training for

tenured Associates.

. Prepared trending reports to forecast, analyzed and improved

operations.

. Served as liaison with credit bureaus for Fraud, FDIC and Legal

disputes.

EDUCATION

BBA: Bachelor's Degree in Business Administration

College of Business at Florida Atlantic University

Concentration: Business Economics

December 2010

SKILLS

Microsoft Office, AS400, FileNet Imaging systems, FDR/Recovery systems,

Business Objects, Report Writer, SharePoint

Contact this candidate