** *** ***** *Elizabethtown PA ***** *732-***-**** * acg98j@r.postjobfree.com

JOY ZSERAI

WORK EXPERIENCE

December 2009 - Present Lancaster-Lebanon IU-13 Lancaster, PA

Para-Educator 1:1 (Para/personal care assistant)

Duties include providing instructional support to the teacher and students and providing personal

care as well as behavioral support to students in an Autistic Support classroom.

July 2007 – July 2012 Pet Emergency Treatment Services Lancaster, PA

Receptionist

Duties include: answering multi-line telephone, first point of contact with clients, admitting and

checking out clients, receiving payment for services, assessing emergencies, assisting

veterinarians and/or technicians as needed.

June 2008-December 2008 Occupational Development Center (ODC) Lancaster, PA

Job Coach/One-on-One (Privately Employed)

Duties include providing personal care to client with multiple disabilities as well as supervising

client on jobs performed.

September 2004 – July 2007 Goodwill Lancaster, PA

Production Supervisor; Case Manager; Program Specialist

Production Supervisor: supervised clients on various mobile work crews helping them

develop the skills necessary to become successfully employed

Promotion to Case Manager included promoting a new job training program, working one-on-

one with clients in developing job readiness skills and providing job coaching as needed

Program Specialist responsibilities included developing goal plans for clients, conducting

progress meetings with clients and their teams, vocational evaluation testing and occasional job

coaching.

June 2001 – July 2004 Toms River Fitness Toms River, NJ

Housekeeping

Responsibilities included working directly with the housekeeping manager in the hiring and

training of new employees, including deaf employees, and managing stock. Also responsible for

the detail and general cleaning of the entire gym

EDUCATION

2012 - Present Elizabethtown College Elizabethtown, PA

Human Services Program – Online Learning

Current GPA of 3.9

2007-2008 Lancaster County CTC Willow Street, PA

Veterinary Assistant Program

GPA: 3.9. National Technical Honor Society

Basic training in the following areas:

*Physical exams

*Lab Procedures

*Proper animal restraints

*Proper animal care

*Basic clip down procedures

*Admitting and discharging patients

2000-2004 Union County College Plainfield, NJ

Associates Degree in Applied Science; Certificate of Interpreting for the Deaf

GPA: 3.75.

*Eleanor B. Reiner Foundation Scholarship for ASL/Deaf Studies

*National Dean's list

*National Honor Society, Phi Theta Kappa

SKILLS

*American Sign Language

*Attended Clicker Expo in Kentucky for clicker training skills (March 2008)

*Two month internship with Susquehanna Service Dogs (April/May 2008)

*Safe Crisis Management Training/Non-Violent Crisis Intervention Training

REFERENCES

Available upon request

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