Andrea Hickok

**** ***** ******

Kalamazoo, MI **009

269-***-****

acg91h@r.postjobfree.com

• Self-motivated, hard-working individual with strong communication skills and positive work ethic,

possessing the ability to prioritize responsibility and operate proactively.

• Organized, detail-oriented, and able to coordinate several tasks simultaneously to function efficiently

under pressure.

• Able to quickly learn new concepts and skills, combining patience, determination, and persistence to

accomplish tasks while remaining calm in stressful situations.

Summary

Education

Bachelor of Science – Medical Laboratory Sciences

• Graduated summa cum laude

2010

Andrews University, Berrien Springs, MI

Bachelor of Science – Interdisciplinary Health Services

• Graduated summa cum laude

• Member of Phi Kappa Phi Honor Society

2008

Western Michigan University, Kalamazoo, MI

Certifications

Medical Laboratory Scientist - ASCP

2010

Breath Alcohol Technician

2011

Epic Inpatient Orders Certified

2013

Epic Inpatient Orders Graduate Certification

2014

• Responsible for activities related to the selection, design, implementation, support, and maintenance of clinical

information systems supporting the inpatient care activities of Bronson Healthcare Group

Collaborate with the Quality & Safety Committee, physicians and other patient care providers to build and

maintain inpatient order sets for all Bronson facilities

Responsible for the conversion and importation of historical laboratory data from laboratory information systems

into Epic during implementation events

Provide customer support to end-users in order to troubleshoot and resolve Epic-related issues and enhancement

requests to improve patient care

•

Career History and Accomplishments

Epic Certified Analyst I, Bronson Healthcare Group

Laboratory Supervisor, HealthCare Midwest

07/2013 – Current

• Performed all responsibilities listed below under the Lead Medical Technologist position at HealthCare

Midwest, and performed the following additional duties:

Supervised phlebotomists in the Ancillary Department and courier responsible for collection and delivery of

specimens from external locations to the lab

Prepared monthly order and billing data reports for, and acted as chair of monthly Laboratory Committee

meetings

Performed annual performance appraisals for all laboratory employees including medical technologists, Ancillary

Department personnel, and couriers.

• Successfully purchased and coordinated the installation, setup, and implementation of a Sysmex xs-1000i

Hematology analyzer in April 2012

• Prepared the laboratory for a biennial COLA inspection and successfully earned re-accreditation of the

laboratory in January 2013

• Performed all duties necessary for successful shutdown and closure of the laboratory

02/2012 – 07/2013

• Supervised all testing and personnel within the laboratory, and enforced all policies and procedures

related to the laboratory while maintaining compliance with COLA, CLIA, and OSHA standards.

• Functioned as the administrator for the Orchard/Harvest LIS: Monitored daily LIS activities including

interfaces between the McKesson EMR, PLUS billing software, and two reference laboratories, created

and updated laboratory test codes and system rules as necessary, managed access to the Orchard

Webstation for remote users, performed troubleshooting, maintenance, and upgrades to the LIS as

necessary.

• Responsible for all purchases made for the laboratory, including but not limited to: phlebotomy supplies,

instrument reagents and materials, annual maintenance contracts, regulatory agency dues and fees, and

annual proficiency testing modules.

• Coordinated and monitored the performance of proficiency testing for regulated analytes through MLE,

AAB, and CAP.

• Performed monthly Quality Assurance reviews and prepared monthly reports for review by the

Laboratory Director in order to monitor and ensure compliance throughout the pre-analytical, analytical,

and post-analytical phases of testing.

• Performed annual review and revision, as necessary, to all laboratory policy and procedure manuals.

• Performed simple to moderate complexity laboratory testing in the areas of Chemistry, Hematology,

Coagulation, and Urinalysis.

Lead Medical Technologist, HealthCare Midwest

• Medical Technologist, Lakeland Regional Health System

08/2011 – 02/2012

08/2010 – 08/2011

• Performed simple to high complexity laboratory testing in the areas of Chemistry, Hematology,

Urinalysis and Body Fluids, Immunology, and Blood Bank

• Gained and improved multi-tasking skills in order to prioritize and complete responsibilities during

employment as a third-shift technologist with a limited number of staff.

• Applied theoretical and technical knowledge to review, interpret, and report patient test results in an

accurate and efficient manner utilizing the laboratory information system.

• Used sound judgment and independent thinking to identify and troubleshoot pre-analytical, analytical,

and post-analytical problems to ensure accurate reporting of patient test results.

• Performed instrument quality control and interpretation, instrument maintenance and troubleshooting,

and instrument calibrations, recognizing errors which may affect results.

• Applied theoretical knowledge to perform simple to high complexity laboratory testing in the areas of

Chemistry, Hematology, Urinalysis and Body Fluids, Immunology, Microbiology and Blood Bank

under the supervision of certified Medical Technologists

• Improved ability to correlate laboratory test results with various patient conditions and diseases,

recognizing the difference between normal and abnormal results associated with disease.

• Gained knowledge of the quality control systems of the laboratory and learned to interpret quality

control data to ensure proper functioning of instruments and testing procedures.

• Participated in the design, implementation, and interpretation of a study to determine the stability of

chemistry analytes in patient specimens. Intern, Lakeland Regional Health System

• Medical Laboratory Sciences Student

03/2010 – 07/2010

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