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Customer Service Management

Location:
Ontario, Canada
Posted:
January 04, 2015

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Resume:

Julie Kavanaugh

*** ****** ******, ******, *******

acg8wk@r.postjobfree.com

613-***-****

Career Objective:

To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION &

ADMINISTRATIVE skills to benefit mutual growth and success. May 4 I completed a

“Prove It” Exam of basic skills in the office. I scored 99% in Power Point, 98% in Excel

and Data Entry, 89% in Word and Office, and my wpm was 78.

Transferable Skills List:

• I have excellent team management skills.

• I have the ability to coach, motivate, and inspire individuals with tasks at hand.

• I have excellent written and oral presentation skills. Ability to effectively manage, understand

and communicate event procedures to fellow colleagues.

• I have the ability to effectively navigate a demanding and changing work environment to

balance multiple projects.

• I have the availability to travel and to work beyond conventional business hours. I can work

effectively with a diverse group of staff and volunteers.

• I have demonstrated the ability to organize work, set priorities, meet deadlines and work

under the pressure of time constraints. I believe owning and operating 2 successful

businesses make me experienced and knowledgeable.

• I have the ability to speak in a crowd and be heard. I have no fear of public speaking.

Employment History:

Varsity Homes – Siding Installer. May 2014 – November 28, 2014.

Yes…I worked outside in all kinds of weather and measured, cut and installed vinyl siding.

J. Michaels – Southcenter – Sales Associate – November 15 2013 to April 2014..

Pooprints – General Manager – May to Oct 15, 2013 – Calling potential leads from list to educate and

promote the dog waste management program. Training of all telemarketers. Follow ups on all potential

leads.

McInnis & Holloway Funeral Home – Administrative Assistant – January 15 - 2013 – April 27, 2013

This was a contract position.

The Brick – Sales Representative – November 3, 2012 –January 11, 2013

Kavanaugh Cleans It Right - September 2011 – September 2012

Owner Operator of Kavanaugh Cleans It Right. We are a cleaning company for commercial and

residential homes. We are a staff of 3.

Ottawa Festivals – Special Events Coordinator – January –August 2011

• I have finished a contract with Ottawa Festivals and have been planning and executing the

festivals “Official Festival Launch Season of 2011”. It is an event attended by the Mayor,

councillors, MPP’s and members of the media. It is Ottawa Festival’s “15 th Anniversary” and we

have incorporated the theme “Culinary Experiences”. It is an “invitation only” event and was held

at City Hall on May 4th, 2011. Other duties included:

• Assisting with the development and maintenance of all event promotional materials.

• Maintain copies of essential event materials (brochures, event programs, registration, etc.)

• Event set-up, registration, and logistical support and post event cleanups, including independent

participation at some third party events.

• Knowledge of social media applications. Also, a proven ability to work independently with the

flexibility to take on a wide variety of assigned duties and projects.

• Responsible for billing and invoicing seminar attendees at 6 different workshops held in the winter

series. An evaluation of the presenter was also included in post wrap ups of workshops.

Agent for: Ticketmaster, Capital Tickets, Web tickets, In-house tickets. Ottawa Festivals office offers an

outlet for patrons to pick up tickets on the market for all shows, fairs and festivals in the province,

Vancouver and New York. Box office management including ticketing, Maintenance of records and ticket

database management. Maintain and generate reports. Box office accounting transaction and reporting.

Customer service, seating and ticketing patrons.

Capital Hoedown – Aug 5, 6, 7, 2010 and August 12, 13, 14, 2011 (This was a 2 year position)

Event Co-ordinator

• I was in charge of organizing interviews, setting up schedules for shifts, interviewing volunteers,

and having the volunteers sign a release form, in/out time sheets. I also was in charge of

parking, ticket distribution, (VIP), and clean-up.

• I worked closely with the VIP/Sponsorship section and its patrons. I asked for their opinions

about what they liked and disliked. Their responses were very important.

• This volunteer position included 6 weeks of preparation.

Algonquin College – September 2009 – May 2010

Student: Graduated with Honours in the Event Management Program. Included is a list of courses

achieved.

Course Outline:

Logistics, Operations & Risk Management

Event Management Strategies

Computer Applications for Events I-II- Word, Excel, Publisher, Web Page Design

Event Projects Theory

Food and Beverage

Entertainment Programming

Field Work-200 hours of placement

Event Projects II- Planning an event on our own from start to finish, proceeds from the event went to the

Wish Foundation

Human Resources and Volunteer Management

Revenue and Partnership Development

Media and Marketing Concepts

Richcraft Homes – September 2004 - August 2009

New Home Sales Representative: Skills/Qualifications: Customer Service, Meeting Sales Goals, Closing

Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge,

Presentation Skills, Client Relationships, Motivation for Sales

A-Z Daycare - Feb 1986 - July 2004 – Licensed for 48 children ages 2-5 years of age Staff of 8

Owner/Operator/Teacher/Janitor/Cook/Handyman/Gardner/Administrator/Clerk/Receptionist etc.

Main objective: Develop and implement a program for young children and providing a safe and

developmentally appropriate programs, scheduling and management of staff, managing supply inventory,

and ordering. Hiring, training, scheduling and management of staff, managing supply inventory, and

ordering.

Touhey Management – May 1998 – June 2008 – Contract Work for several projects

Project Manager – To study and research the adaptability of ramps for all government/commercial

buildings. Preparing recommendation reports for consideration of $75,000 grant. Expected date for

conversion is 2025.

Bookkeeper for 5 years preparing month/year end reports for banks and Revenue Canada

Marketing and Research – several different private and confidential assignments requested by employer.

I have worked as waitress/hostess at 3 different restaurants for a period of one year or more.

VolVolunteerMajor Accomplishments:

Graduated with Honours in the Event Management Program

Received my license for Private Investigation

Sold 8 houses in 6 weeks in July/August (very slow time of year)

I am the mother of two wonderful, beautiful and healthy young adults

Volunteer Habitat for Humanity – Sarah and her 3 boys

In closing, I would appreciate an opportunity to come in for an interview and discuss my qualifications.

Sincerrely,

Julie Kavanaugh

Please reach me through email address.



Contact this candidate