GAURAV KUNDU

acg8ri@r.postjobfree.com

acg8ri@r.postjobfree.com

Mobile No.- 999-***-****

B-119 1st Floor, Paryavaran Complex,

IGNOU Road, New Delhi – 110030

Career Objective:

Seeking a position in a dynamic organization where I can utilize my abilities, skills to achieve

and accomplish the objectives of the organization and my career goals.

Educational Qualification :

Course College/ School University/Board Year of %age

Passing

Lingaya’s Institute Lingaya’s University

B.Tech 2013 72.63

(Electrical) of Management (CGPA-8.07)

and Technology,

Faridabad

12th Apeejay,Sheikh CBSE 2009 71.80

Sarai,New Delhi

10th Apeejay,Sheikh CBSE 2007 83.33

Sarai,New Delhi

Professional Experience:

Organization: Cognizant Technology Solutions ( Sept 2014 – till date )

Position : Senior Process Associate ( AdWords & GMB representative in Google)

Job Profile :

As an AdWords Representative, I assist in managing the online advertising accounts.

Optimize and create Google AdWords campaigns with targets, goals and conversion

code + tracking for maximum ROI

Analyze keywords, research and recommend new ones where applicable

Check ad content, quality and accuracy in an efficient, thorough manner

Approve or disapprove new and changed ad submissions based on policy guidelines

Optimize keyword lists and ads to maximize advertisers' return on investment

Provide excellent e-mail or live chat-based customer service to Google's advertisers

Work with a portfolio of advertiser accounts ( MCC ) to provide focused account

management

Dedicated to quality, teamwork and providing outstanding service, I am a part of a

team of proactive and passionate individuals.

Using analytical skills to help customers get the most of their advertising efforts.

Organization: IBM India Pvt. Ltd. ( Nov 2013 – Sept 2014 )

Position : Technical Support Engineer

Job Profile :

Provide hardware / software / network problem diagnosis / resolution via

telephone/email/chat for customer's end users

Troubleshoot client software and basic network connectivity problems. Identify,

evaluate and prioritize customer problems and complaints.

Coordinate and manage relationships with vendors and support staff that provide

hardware / software / network problem resolution.

Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work

requests and their respective resolutions and circumvention's.

Assign work orders / incidents to appropriate

Respond to, and diagnose problems through discussions with users, including problem

recognition, logs, research, isolation, resolution

and follow-up steps

Escalate complex problem to appropriate support specialists

Responsible for activities relating to the evaluation, analysis and setup of PC-based

software products (e.g., word processors, spreadsheets,

presentation graphics, database management systems, electronic mail, and

communications)

Participate in on-going training and departmental development

Routine maintenance updates with other IT staff and business units

Skills and Knowledge Qualification :

Google Products : Google AdWords, Merchant Center, Adsense, AdWords Express,

Analytics, Partners, My Business.

Certification in Compti A+, N+, ITIL, Google Adwords

Operating systems : Windows XP/Vista/7/8, Citrix

Remote Tools : Citrix Delivery Console, Tivoli Controller and Hangouts

Software skills: C, C++,SQL, DBMS, Active Directory, Remedy

Application skills : Fundamentals of Intel 8051, AVR,Express Pcb, Matlab,

Simulink, Ms-office suite, Photoshop, Lotus Notes, Google Notes, Spreadsheets,

Hangouts.

Elementary proficiency in French.

Proper phone etiquette. Ability to speak and write clearly and accurately;

Demonstrated proficiency in typing and grammar;

Knowledge of customer service principles and practices;

Effective listening skills;

Willingness to co-operate with others and work to the greater good;

Multi-tasking capabilities

Major and Minor Projects :

Fault Detection in Transmission lines through Simulink.

Grid and Wall Follower autonomous Robot

Rube-Goldberg Machine ( Contraption)

Catapault, Mini-excavator

Auto-mechanical vehicle with projectile and bombing mechanism.

Training and Internship :

Successful completion of 6 months internship on Power Systems at Powergrid

- 20th July to 31st December 2012

Corporation.

Successful 4-week Summer-Internship on Generation and Transmission at NTPC,

- 15th June to 27th July 2011

Gas turbine power plant.

Successful completion of 6 week training course on Embedded Systems from TICO.

- 10th June to 3rd August 2010

Honours and Achievements :

Held top 3 positions at various Inter-College techfests.

Served as the Brand Ambassador from my college for inter-college techfests. .

Served as a Assistant educationist in NGO - Literacy India.

Interests :

Singing and Dancing

Photography

Playing Table Tennis, Squash and Tennis

Personal details :

Nationality : Indian

Resident of : New Delhi, India

Gender : Male

Marital Status : Single

Date Of Birth : 22/02/1991

Languages Spoken : English, Hindi & Bengali

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