Customer Service Management
Resume:
Pardeep Kaur Manota
Southall, Middlesex, UB1 1LG
Tel: 020*-*******
Mob: 079********
Email: ***********@*******.**.**
Professional profile
I am a second year undergraduate studying Management with International Business at Royal
Holloway, University of London. I am someone who is known to be meticulously organised,
efficient and responsible. I am an excellent communicator with a friendly disposition which
is evidenced by me holding the status as a high priority interviewer for my current employer
TNS, a market research company. In addition to this, I was recruited as a Team Leader
overseeing a team of 10 for the London Olympics in 2012. As someone who is highly target
orientated, I am driven by a passion to excel in all my tasks.
Career Summary
Jack Wills November 2014 – Present
Customer service and operations advisor
Key Activities/Responsibilities:
Provide our customers with truly unique shopping and service experience at every
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opportunity
Assist our customers with excellent product knowledge confident sales advice and
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acting as the first point of contact for every service query over the phone, through
email and via social media.
Zara (Retail) September 2014 – November 2014
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Sales Assistant
Key Activities/Responsibilities:
Ensure that customers receive a quality service either face to face adhering to the
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minimums of customer service
Ensure the shop floor is replenished throughout the day
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Continually develop stock knowledge and promotions throughout the store
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Complete other tasks as necessary to support the overall store
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Be available for Cashiers should they request help
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Key Achievements:
Providing high quality customer service especially when working under pressure
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Having training to work as a cashier
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ITN Mark Education March 2014 – Present
Agency worker
Key Activities/Responsibilities:
Receptionist in secondary school
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Supervising children at lunch time
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Working one on one with S.E.N pupils
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Supporting pupils with English as a second language
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Key Achievements:
Successfully being able to help with S.E.N children and understand their needs
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Taylor Nelson Sofres (TNS), Hanger Lane October 2011-Present
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Market Researcher
Key Activities/Responsibilities:
Review market research projects
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Develop a response framework for unwilling survey subjects
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Undertake research survey in accordance to defined parameters and guidelines
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Accurately record feedback from subjects
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Key Achievements:
Obtained high priority interviewer status in recognition of meeting targets and
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maintaining high quality standards thus being requested to work on more sensitive
business to business research projects.
London Olympics 2012 July 2012-September 2012
Team Leader
Key Activities/Responsibilities:
To coordinate team to manage crowd control
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Report potential security and health and safety risks
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Mitigate on-going identified risks e.g. build up crowd in one particular area
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Maintain regular contact via radio with dispersed team members and senior
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management
Key Achievements:
Successfully undertook role with no complaints or serious incidents
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Requested to continue role at different national public events
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Chic (Salon) August 2010-December 2010
Receptionist
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Key Activities/Responsibilities:
Customer service
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Diary management
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Cash handling
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Office maintenance
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Key Achievements:
Noted for exceptional customer service skills face to face and over the telephone.
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Education and Professional Certification
Management with International Business BSc (Hons) pending
Royal Holloway, UoL 2012-2015
BTEC in Business – National Diploma Level 3 Triple Distinction
Ealing Hammersmith & West London College 2010-2012
9 GCSES (Including Maths and English) A*-C
Villiers High School 2004-2009
SIA Certificate in Door Supervision PASS
G4S 2012
Skills
Excellent communication skills
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Excellent organisational skills
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Good literacy and numeracy skills
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Honest and trustworthy
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Able to work independently on own initiative and within a team
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Good I.T skills (Word, Excel and PowerPoint)
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Good leadership and supervision skills
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References are available upon request
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Contact this candidate