Customer Service Project

AMITA S SINGH

A-***,SAI ROYAL

SANKUL,

MANVELPADA ROAD,

OPP MANVELPADA TALAO,

VIRAR EAST 401303

Contact no: 996-***-****

Email id: acg88n@r.postjobfree.com

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[pic]

Summary

. Oracle Certified Professional Database Administrator for Oracle10g.

. Objective of my career is to work with well-managed organization for

personal as well as organizational growth that gives work

satisfaction, scope for experience and contribute to my career growth.

Oracle Technical Skill Set

. Creating database on UNIX and windows platform.

. Managing users privileges, roles.

. Scheduling backups using RMAN.

. Indexes.

. Performing complete and incomplete recovery.

. DataBase Auditing

. Gathering statistics and creating stored outlines.

. Cloning.

. Oracle net configuration.

. Export-Import utilities.

. S.Q.L. loader.

. S.Q.L. Statement tuning.

Professional Certification

. Oracle 10g Certified Professional-Database Administrator (OCP- DBA)

From SQL Star International ltd. Mumbai in JULY 2013.

Technical Skill

. Operating System : Windows Xp/2000, Red Hat Enterprise Linux,

UNIX.

. Database : Oracle 10g, S.Q.L, Sybase.

. Programming Language : Visual Basic 6.0, C++, HTML.

Work Experience

. Organization : VODAFONE ESSAR LTD (RETAIL COORDINATOR)

. Duration : Feb 2014- Till Date

. Job Responsibilities:

. Coordinating 40 VMS and ADVMS in Vasai Cluster.

. Giving Refresher Training on month on month basis.

. Trained the Executives for Grooming, Product Knowledge.

. Preparing MIS Report on daily basis for different Sales Product.

. Very much clear in different concept of Excel Such as VLOOK UP,

Different Pivots

. Training the VSE's for different Sales product, Communication Skills,

Presentation Skill.

. On daily basis prepare 20 to 25 reports on different Products.

. Clear Mails and Reply the mails to the VMS, ADVMS and also To

Reporting Managers.

. Mark Approval related mail's to the concern Team

. Educate the Store regarding Revenue Earning Strategies.

. Have to keep update of STOCK of different Products.

. Keep on Motivating the VSE's with giving them different Gifts for

their Achievement.

. Maintain Tracker

. Initiating activities as to encourage the Team as well as myself.

. Audit of Vodafone Store in Vasai cluster

. Daily reporting to the Manager-Customer service regarding Activation,

daily customer complaints and Credit Verifications

. Maintaining the Database of Activations, Credit Verification Report

and Bill delivery report.

. Achievement of set targets on Retail

.

. Organization : HDFC BANK(PHONEBANKING OFFICER)

. Duration : SEP 2013- JAN 2014

. Job Responsibilities:

. Worked as Phone Banker in HOT LISTING Department

. Responsible to block the different CARDS.

. Follow KYC process as per RBI norms.

. Resolving different A/C related Queries.

. Providing Information regarding foreign exchange currencies.

. Preparing manual annexure.

. Taking Queries for Redemption.

. Organization : ICIT INSTITUTE OF TECHNOLOGY

. Duration : JAN 2013- JUNE 2013

. Job Responsibilities:

Worked as a Counselor for six months in ICIT Institute of

Technology

. Organization : VODAFONE ESSAR LTD

. Duration : JUNE 2009 - DEC 2010

. Job Responsibilities:

Worked as a CSE for six months in Vodafone mini store from June

2009 to Nov 2009

And had promoted as an EA ASSOCIATE and had worked for 1 year in

Vodafone

Branch Office from Jan 2010 to Dec 2010

EA - Resource activities

. Handling Daily Activation of the entire cluster.

. Handling the Docket Management of the entire cluster.

. Daily reporting to the Manager-Customer service regarding

Activation, daily customer complaints and Credit Verifications.

. Follow up with Dealers, Stores and Credit Verification

Executives for statutory Documents required in the activation

process.

. Taking active part in the Internal Audit of the company.

. Maintaining the Database of Activations, Credit Verification

Report and Bill delivery report.

. Ensuring a steady increase of revenue through Upselling of VAS

. Achievement of set targets on Churn

. Arresting Voluntary churn in the defined territory.

. Clear understanding of Accounting and Auditing concepts

. Ensuring 100% error free activations

. Audit of Vodafone Store in Vasai cluster

Projects

Project Title : "LIVE DESKTOP"

B.SC (IT) Final Year Project

Project Title : "AZIMIUTH OF SATELLITE ANTENNA"

(Diploma Final Year Project - in EMBEDDED SYSTEM)

Educational Qualification

. Bachelor degree in science (BSc.(IT) - Information technology) from

Mumbai University

. Diploma in Computer Engineering with First Class from BabaSaheb

Gawde Institute of Technology, Mumbai Central.

Personal

Date of Birth : 25th Sep, 1986

Gender : Female

Languages Known : English, Hindi & Marathi.

Marital Status : Married

Declaration

I here by declare that all the information furnished above is complete

and accurate to the best of my awareness and knowledge.

Signature of the applicant

[Amita S Singh] [pic]

Contact this candidate