Voice/Voice Network Specialist

Deborah A. Brand Cell: 770-***-****

*** **** ****** **. acg85x@r.postjobfree.com

Unit 41

Taylors, SC 29687

Professional Summary:

A highly experienced and results oriented Communications Specialist providing excellent customer service. Addressing current

telecommunication needs to develop and deploy solutions that reduce cost. Developed and maintained documentation required for

accurate records of use, placement of end users and equipment issues. Accomplish quick turnaround of MAC(s) (Move ADD and

Changes), from one end user or a department in a timely manner, by programming or punch down. Monitor communication equipment

to assure limited down time. Negotiate, plan and arrange with vendors appropriate cost and turnaround of equipment and or installation

time lines. Willing to travel and relocation expected.

Experience:

Sept 2011 to Present (Contractor) Kemet Simpsonville, SC

Daily Duties included but not limited to: Monitoring /Maintaining/MAC/Repair of a 1000 plus ports Nortel Option 81c switch…

Management of all IDF(s), Relocation of end user(s)… Install of new locations on Cisco …

• Cisco Call Manager 8.5 -Cisco Unity 8.5 Globally -H.232 gateways, MGCP 1000 plus ports

• Cisco Router –Vlan changes

• Jabber CFS Accounts or any related product to the Call Manager

• Nortel Option 81C- Meridian Mail –Nortel Option 11c-Callpilot

• Paging System

• Invoice Management (Saved over 1 million in charges due to fraud and programming required.)

• Vendor Negotiations and Management…

• Buy Product

• Monitor Orion for network issue…

• Project Management

• Product Documentation and End User Training How To..

Oct 08 to Sept. 2011(Contractor) AT&T Greenville, SC

On-site tech for IBM Contract work :( Note customer bring in new switch)

Daily Duties include: Monitoring /Maintaining/MAC/Repair of a 1000 plus port switch… Management of all IDF(s), Relocation of end

user(s)… Department moves of up to 60 plus in waves of 30 per day by programming and punch down moves … Reduction of tenant use

of 300 plus users… and inventory control of location in PBX ports and hardware /sets… Punch down of T-1(s) to data location when

needed. Toning out and location ports when required… ISDN location of Video conferencing… ACD spreadsheets/End user spreadsheets

/ DID spread sheet control.

In a Call Center environment: Other systems include:

• Option 81c IVR, Clarify

• CCMS/CCMA 6.0 Microcall

• Call Pilot 5.0 ETalk

Nov 06 to Jan 07 CCI Atlanta, GA

Outside Tech Note; Location closed and took year of Hiatus

• New/Existing MACS Installs and repairs for National and local accounts Nortel and other product lines, also worked on bids for

new accounts.

Aug 06 Nov 06 Verizon Washington, DC

Outside Tech (Contractor) (Tech Systems) Contract

• MACS, Service and Installs for the Northern VA area. for:

• VOIP, 6.0

• Install and upgrades :

• Symposium,

• CallPilot,

• CS1000

January 06 to Aug 06 Wachovia Birmingham, AL

On-Site Tech (Apex Systems) / Contract

• On-site for 4 locations for all Nortel Product lines.

September 05 to January 06 Cypress Communication Atlanta, GA

Programmer

• Programmed MAC (s) Move, Adds, and Changes across the country for all products listed in experience. Also, worked on new projects for

Voice Mail applications. This was done by remote access.

July 05 to September 05 Verizon Atlanta, GA

Project Manager for Symposium Product line for the NOC (Tech Systems)/Contract

Projected end with Management leaving.

January 05 to July 05 BellSouth Birmingham, AL

Project Manager/ Service Consultant (Tech Systems) Contract

Projects included: AmSouth and Renasant Bank

• AmSouth: Coordinate the install and oversee all aspects of a network for Birmingham and Pensacola

• Symposium to Pensacola and Birmingham.

• Renasant Bank: Coordinate the install of 13 locations with techs and train the end user.

• Service Consultant position: using my skill sets to program all products listed in experience.

• Developed CD(s) training for the Cisco product line to be used in 8 states as well as other product lines.

July 03 to December 04 Verizon Atlanta, GA

On- Site Tech / Out Side Tech (Tech Systems) Contract

• On-site tech, were I maintained the communications department for the Logistics, which did all of the PICS for BellSouth across the

country. Coordinate the install and over see all aspects of a network Symposium to Pensacola and Birmingham.

• Outside tech or on call tech: repair of critical calls for the customer for 4 states when on call.

• For all the listed products in experience.

June 02 to July 03 Cypress Communication Atlanta, GA

Programmer Took above job higher pay

• Programmed MAC (s) Move, Adds, and Changes across the country or all products listed in experience. Also, worked on new projects for

Voice Mail applications. This was done by remote access.

August 00 to August 01 Lynk Systems, Inc. Atlanta, GA

Voice Communications Manager ( Replacing Mitel )

Note Reason for leaving: Offered job with United Nations but 9/11 occurred and job was dropped.

Corporate / 43 Outside Sales Locations a 24/7 Operating Business in Credit Card Processing for 65,000 merchants.

• Implementation of a Nortel 81C w/ 4 Fiber Remotes Shelves and

• Point- to-point T-1 applications

• Call Pilot Administrator (64 Channels)

• Symposium Administrator

• Meridian Mail Administrator (64 Channels)

• Blue Pumpkin Administrator

• Witness Administrator

• Banners Administrator

• Analyze and Approve Voice Communications

• Analyze Call Flow for Call Centers and Corporate with provided reports.

• Wireless Networks Administrator

• Project Mgr. for all new T-Com additions for Sales locations.

• Negotiate Cost with the Communications vendors including Hardware,

• Software and Local and LD services were discrepancies were found.

June 99 to August 00 HQ Global Workplaces Atlanta, GA

Technical Manager for Core Products / 165 Locations Nationally Note: Company was bought out

• Vendor relationship and negotiations for corporate cost and implementations.

• Produce RFI’s and RFP’s and submit recommendations for all T Com products.

• Negotiate with all Tel-Com vendors for reduction of over all cost

• Create documentation for products and training for end users.

• New and existing project planning

• Troubleshooting for all Communications Issues

• Administrative Data Base for 61C & Meridian Mail Corporate

• Call Center / ACD application programming

1997-99 Ikon Office Solutions Atlanta, GA

Communications Manager Company was bought out and was offered above job.

• Southern District Office / 52 locations: TN, MS, AL, GA, FL

• Negotiate, Design, Implement, and Maintain Fiber / T-1 Voice Network

• Negotiate, Design, and Implement PBX, Voice Mail, Call Accounting

• Call Center Design, Management of the Call Flow Reports

• Nortel Certified in Move, Adds and Changes w/ Nortel Option 11/ 81C

• Meridian Mail / IVR/ Automated Attendant programming and VOIP

• Analyze Invoice for all locations and approve

• Analyze Traffic Studies and make changes

• Site Survey and maintain integrity of sites

1996-97 Telemanagement Consultant Atlanta, GA

Consultant:

Primary Accounts Offered above position after doing several jobs for them.

• US District Courts Nationally

• City of Chattanooga

• Ikon Office Solutions

1980-1995 Various Interconnects Atlanta, GA

Management and Sales

1992-1993 Medical Processing Atlanta, GA

National Recruiter Marketing Director

• Project Manager for all new locations in the US

• Traveled 28 days a month to establish offices

• Recruited the outside sales staff

• Developed the training procedure and trained Sales force.

• Trained the Claim Processor on processing the medical claims.

Education: University of Chattanooga Chattanooga, TN

• Major: B.A., Business Administration

• Minor: Fashion Merchandising

• GPA: 3.6

Personal:

• Personality Affable, Non-Smoking, Civic minded and Sports to Theater interested. My dress, Business Casual

References:

Business: Sandy Maloof: cell: 864-***-**** / Personal: Jan Gardo: cell: 864-***-****

Janie Riley: cell: 864-***-**** Valerie Parker: cell: 864-***-****

Jan Kitchens: cell: 864-***-**** Ruth Sweatt: 864-***-****

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