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Customer Service Sales

Location:
New Delhi, DL, India
Salary:
23000
Posted:
January 05, 2015

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Resume:

CURRICULUM VITAE

SUNIL KUMAR

Ph No.: 999*******

E-mail.: acg80v@r.postjobfree.com

To contribute my skills and efforts for the growth of the organization

and achieve career growth through continuous learning and hard work.

1) AB International.

Period: Worked from 27th Sep 2014 till today

Place: Rohini, New Delhi

Designation: Senior Executive.

Work Profile

> Presently working as Senior Executive with AB International.

> Responsible for managing human resources, budgets, MIS,

sales records.

> Using a range of office software, including email,

spreadsheets and databases.

> Responsible for recording office expenditure and managing

the budget.

> Organizing the office layout and maintaining supplies of

stationery and equipment.

> Managing filing systems, day books and all banking

transactions.

> Delegating work to staff and managing their workload and

output.

> Responding to customer enquiries and complaints.

> Overseeing the recruitment of new staff, sometimes including

training and induction.

> Carrying out staff appraisals, managing performance and

disciplining staff.

2) HCL Technologies Ltd.

Period: Worked from 24th Jan 2014 to 5th Sep 2014.

Place: Noida, Uttar Pradesh

Process: British Telecom-UK

Designation: Customer Service Executive.

Work Profile

> Worked as Customer Service Executive in British Telecom

Process managed by HCL Technologies Ltd.

> Initially joined in BT Back Office process and within 4

weeks on production floor, moved to BT Local Business

Process.

> Fastest to clear the Grad bay Period in four weeks on the

basis of 100% quality work.

> On the basis of my excellent performance 5 weeks on floor

moved for up-skilled training for BT Local Business Process.

> Responsible for preparation, processing, monitoring and

management of orders of British Telecom.

> Responsible for order generation of PSTN Lines, Feature

Lines, ISDN Lines and Broadband for various businesses

groups in UK.

> Thoroughly trained to work on BT applications like Oneview,

Salesforce, CSS, Adder, SWI, PAF, VARS, I-Tool.

> Also support applications are Outlook and Microsoft Office.

> Responsible for managing the complete order journey from

beginning till end.

> Need to communicate actively through telephone calls and e-

mails with front Office sales agents, working in base UK

with concern order journey.

> Need to achieve a minimum daily target of work efficiency

with full quality.

> Orders made everyday need to be updated daily in efficiency

tracker before leaving the office; a detailed report on this

will be e-mailed daily by my Team Leader to UK.

3) DS Capital (formerly AMB Capital Investments), Vasundhara, Uttar

Pradesh

Period: Worked from 1st April 2006 to 15th Dec 2013.

Place: Vasundhara, Uttar Pradesh.

Designation: Sales Manager.

Work Profile

> Worked as Sales Manager with AMB Capital Investments.

> Providing expert advice on matters related to investment

planning, financial planning, tax planning, retirement

planning & insurance planning to Corporate, Retail & Service

Class investors.

> Actively engaged in sales and servicing of mutual funds

schemes, corporate fixed deposits schemes, life and non-life

insurance schemes, Debentures, Govt of India Bonds, Capital

Gain Saving Bonds, KYC & PAN assistance.

> AMFI & IRDA Authorized Mutual Fund and Composite Insurance

Advisor.

> Responsible for business ties up with India's top Mutual

Fund Houses (Reliance, HDFC, SBI, Franklin Templeton, HSBC,

DSP Blackrock, ICICI Prudential, etc) for promoting their

various schemes.

> Actively updating clients about their respective investment

position and new investment aspects, through portfolio

management and e-mails.

> Designing and executing sales presentations to educate

clients for enhancing business opportunities.

> Independently manage all administrative work, sales &

marketing work, tax work, accounts work, servicing work and

back office work.

> Filing, Documentation, incoming and outgoing e-mails,

handling correspondence, business submission and queries.

4) RR Investors Capital Services (Pvt) Ltd, Barakhamba Road, New Delhi

Period: Worked from 6th May 2004 to 31st March 2006.

Place: Janak Puri, New Delhi.

Department: Finance and Marketing.

Designation: Asst. Manager.

Work Profile

> Assist the branch Head; coordinate and organize the office

tasks and interfaces.

> Act as a delegate on behalf of the branch head.

> Sales, Servicing and marketing of financial products offered

by the company.

> Actively contribute to improving internal efficiency and

branch cost effectiveness.

> Responsible for office database management, handling branch

cash transactions, and team management.

> Responsible for the information flow within the branch and

across finance and marketing India.

> Handling the training session for newly appointed staff

within branch and at the HO.

> Preparation of ledger accounts, day books, cash books and

tallying branch trail balance.

> Keep a track of training done by all thes employees in

department and updating the record every month.

> To supervise the general infrastructure, maintenance and

housekeeping.

> Senior Secondary from CBSE-Delhi in 1998.

> Commerce Graduate from University of Delhi in 2001.

> One year diploma in Computer basics in 1999, can competently

operate word, excel, internet.

> Six Months Diploma Certificate in accounting software Tally & Busy

in 1999.

> NSE's certification in Financial Markets (NCFM), AMFI-Mutual Fund

(Basic) Module in 2003.

> NSE's certification in Financial Markets (NCFM), AMFI-Mutual Fund

(Advisors) Module in 2004.

> NSE's certification in Financial Markets (NCFM), AMFI-Mutual Fund

(Capital Market) Module in 2005.

Nationality : Indian

Father's Name : Sh. Ram Ji Dass

Mother's Name : Smt. Meena Kumari

Date of birth : 8th Nov 1979

Language Known : English & Hindi

Interest : Spending Time with my family.

Hobbies : Listening Music, Travelling and Reading Books

Marital Status : Married

Children : 1

Permanent Address : B-111, 2nd Floor, Fateh Nagar, Jail Road,

New Delhi-110018

Date:

New Delhi Sunil Kumar

OBJECTIVE:

TOTAL WORK EXPERINCE: 10 Years+

EDUCATIONAL & PROFESSIONAL QUALIFICATION

PERSONAL INFORMATION



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