Manager Training

Franklin E. Lester Jr.

**** ******* **.

Snellville, Ga. 30039

Residence: 770-***-****

acg7us@r.postjobfree.com

OBJECTIVE

A Support position that utilizes my extensive technical knowledge and

people skills; a team environment working with leading edge technologies

that enhance and encourage professional career growth. Hard working and

extremely motivated, Eager to utilize 30+ years of computer experience with

strong software application and administrative background. Possess 30+

years of related hardware and networking experience and training.

Skills

Windows NT, S.A.P. Support, Problem Manager, Proxy Server 2.0, WINS, DNS,

TCP/IP; Novell Netware & Intranet Ware, Unix Link 97, Windows 7, Windows

XP, 2000, NT, 98, 95, 3.1, DOS 6.22, MAC OS, AS-400, Mainframe (NetSoft

Elite & Rumba), Office 2010, Lotus Notes 4.5, CC-Mail, Corel W.P.8, Corel

Draw 8, Lotus 1-2-3, Outlook, Internet Mail, Netscape Communicator, Telnet,

I.E. 3.0/4.0/5.0, Netscape 3.0/4.0, PC Anywhere & LANDesk, Adobe Acrobat,

Vantive, Siemens Phone Systems & Voice Mail, Maximo, Service Manager, Cisco

switches, Motorola and Symbol MC9060 and MC9090 Scan guns; Motorola and

Symbol MT 4090 Gladiator, 4500 Kronos clocks, VC5090 Vehicle-mounted Mobile

Computer, Motorola MC75A First phones, Symbol MK2250 Price verifier.

Experience

2/2013 - 8/2014 - Plumchoice

System Specialist

. Taking calls for Plumchoice; Cox Tech Solutions; P,C, Richard's and

son; Geeks on call; ACN and ACN Canada

. Working from home taken call to assist customer with any and all pc

issues and/or software.

. Walking customers to reimage system to factory settings and setting up

system.

. Setting up television and/or any devices to wifi, even game systems

12/2012 - 4/2013- Intuit Turbo Tax

System Specialist

. Working seasonal from home taken calls, assist customer with their

taxes; help with software problems or trouble shooting their system.

6/2002 - 8/2012 - Atlanta, GA - The Home Depot (Corporate Office)

System Analyst - The Home Depot Store Support Center

. Working on The Build Team at the Store Support Center (SSC) Imaging

and configure and trouble shoot laptops and desktop of the users at

the SSC.

. Also install, configure and trouble shoot software on the systems.

. Setup, install, trouble shoot and configure local and network printers

and plotters.

System Specialist

. Elected Lead Technician of The Build Team which is assisting with all

projects and assisting the build team technician that needs help.

. Handing the bigger projects, along with the imaging, configuration and

trouble shooting of all the devices for the SSC.

System Engineer

. Was moved to the Technology Deployment Center (TDC) staging team to

run a test pilot on the new imaging software Microsoft SCCM to iron

out the bugs.

. After the test pilot became lead technician of the imaging part of the

staging team imaging of all corporate laptops and desktop and

designated project laptop for the Store Support Center, the Field

users and the stores meeting or exceeding established Service Level

Agreement (SLA).

. Attending meetings, responding to escalations regarding follow up and

progress of each request.

. In Oct 2009 was ask to take on the blackberry room where I configured

and shipped store managers blackberries and sim cards for the stores,

Store Support Center and the field users.

. In April 2011 I start assisting Depot Maintenance with the

configuration of the 3750G-S Cisco switches, Motorola and Symbol

MC9060 and MC9090 Scan guns; Motorola and Symbol MT 4090 Gladiator,

4500 Kronos clocks, VC5090 Vehicle-mounted Mobile Computer, Motorola

MC75A First phones, Symbol MK2250 Price verifier for all the Home

Depot Stores.

12/97 - 4/2002 - Entex Information Services - Atlanta, GA

Coca Cola - Support Service Analyst

Support over 20,000 users on a Token Ring/Dial Up Network. Resolve network

connectivity issues and performed password resets on Novell 4.1, NT 4.0,

Unix, SAP Support & ACE Server (SecurID Card). Resolve remote dial-in

connectivity issues. Provide level one and two support diagnosing server

outages/slow responses. Monitor SQL file server performance for impact due

to disk space issues. Edit Novell server logon script files. Provide

hardware support for Windows NT 4.0 wks. & Windows 95, Compaq PCs &

laptops, Toshiba laptop; HPLJ, DeskJet, Xerox & mainframe printers; Shiva

Pack, IGN Dialer & SecurID Card; AS/400 & Mainframe. Support users globally

on Lotus Notes 4.0 and resolve connectivity issues. Install Microsoft and

proprietary applications/software & patches to fix Y2K issues. Provide

support for Office 97, FrontPage 98, NetSoft Elite & Rumba for AS/400 and

the Mainframe. Provide support for numerous PC proprietary applications.

Provide phone support on Siemens along with clearing or resetting

passwords.

Subject Matter Expert on: NT 4.0, Power Point 98, FrontPage 98, Access 97,

Mainframe, AS/400, Unix, Netsoft Elite. On-call duty.

Now: Active Teamleader of the AS/400 & Maim Frame Group. Also MCP

Certified.

Franklin E. Lester Jr.

3603 Galdway Dr.

Snellville, Ga. 30039

Residence: 770-***-****

acg7us@r.postjobfree.com

EDUCATION

03/12/12-03/16/12 Windows 7

Training in Troubleshooting Windows 7

12/01/97 -12/19/07 IBM Lotus Notes

Training in Troubleshooting Lotus Notes Mail and Calendar

09/08/97-09/19/11 Microsoft Internet Training

Training in Troubleshooting & setup IE 3.0 thru 8.0

08/04/97-08/15/11 Microsoft Office Training

Training in Troubleshooting & setup of all Office Apps.

08/25/97-09/19/11 Microsoft PowerPoint Training

Training in Powerpoint 4.0 in windows3.1 thru 2010 in windows95,

NT4.0 and windows 7

05/12/97-05/30/11 Microsoft Outlook Course

Training in Microsoft Outlook Usage & setup.

01/26/97-02/22/11 Microsoft Word Training

Training in Word 1.0 thru word 2010

01/06/97-01/25/12 Microsoft Training School

Working with Microsoft Operating Systems and MS Office

Applications.

76-78 Georgia Institute of Technology, Atlanta, Georgia

Associates Degree, Computer Sciences

75-76 Control Data Institute, Atlanta, Georgia

Associates Degree, Business Administration; Computer Programs

and hardware training

76 Atlanta Technical Institute, Atlanta, Georgia

Associates Degree, Business Administration; Hardware and

Operating Systems

TECHNICAL SKILLS

I have been involved in the Computerization of business account and

setting up networking environments. I presently run a small network of

four computers at home.

WORK HISTORY

6/02 - 8/12 DirectFit\TekSystems - Atlanta, GA - (The Home Depot)

System Engineer - The Home Depot Store Support Center

10/97- 1/12 Jewelry Clerk

Sam's Club Warehouse; Duluth, Georgia

12/97- 8/02 Coca-Cola Client Computer Resource Center

Siemens Business Services / Entex; Atlanta, Georgia

01/97-12/97 Help Desk Support Analyst for Microsoft; MS Office Applications

Software / Hardware

Wang Laboratories; Marietta, Georgia

10/94 -8/99 Team Leader, Sam's Shopping Network; Executive Trainer,

Kiosk Support & Setup

Sam's Club Warehouse; Duluth, Georgia

10/89 -10/95 Depart Head, Assistant Operations Manager,

Lionel Playword Corporation

03/81 -10/95 Asst. Manager; Check Cashing Network; Network Support

Tower Package Store; Doraville, Ga.

07/75-11/81 Programmer and project Manager,

Estes Surgical; Atlanta, Georgia

Contact this candidate