Manager Training
Resume:
Franklin E. Lester Jr.
Snellville, Ga. 30039
Residence: 770-***-****
********@*****.***
OBJECTIVE
A Support position that utilizes my extensive technical knowledge and
people skills; a team environment working with leading edge technologies
that enhance and encourage professional career growth. Hard working and
extremely motivated, Eager to utilize 30+ years of computer experience with
strong software application and administrative background. Possess 30+
years of related hardware and networking experience and training.
Skills
Windows NT, S.A.P. Support, Problem Manager, Proxy Server 2.0, WINS, DNS,
TCP/IP; Novell Netware & Intranet Ware, Unix Link 97, Windows 7, Windows
XP, 2000, NT, 98, 95, 3.1, DOS 6.22, MAC OS, AS-400, Mainframe (NetSoft
Elite & Rumba), Office 2010, Lotus Notes 4.5, CC-Mail, Corel W.P.8, Corel
Draw 8, Lotus 1-2-3, Outlook, Internet Mail, Netscape Communicator, Telnet,
I.E. 3.0/4.0/5.0, Netscape 3.0/4.0, PC Anywhere & LANDesk, Adobe Acrobat,
Vantive, Siemens Phone Systems & Voice Mail, Maximo, Service Manager, Cisco
switches, Motorola and Symbol MC9060 and MC9090 Scan guns; Motorola and
Symbol MT 4090 Gladiator, 4500 Kronos clocks, VC5090 Vehicle-mounted Mobile
Computer, Motorola MC75A First phones, Symbol MK2250 Price verifier.
Experience
2/2013 - 8/2014 - Plumchoice
System Specialist
. Taking calls for Plumchoice; Cox Tech Solutions; P,C, Richard's and
son; Geeks on call; ACN and ACN Canada
. Working from home taken call to assist customer with any and all pc
issues and/or software.
. Walking customers to reimage system to factory settings and setting up
system.
. Setting up television and/or any devices to wifi, even game systems
12/2012 - 4/2013- Intuit Turbo Tax
System Specialist
. Working seasonal from home taken calls, assist customer with their
taxes; help with software problems or trouble shooting their system.
6/2002 - 8/2012 - Atlanta, GA - The Home Depot (Corporate Office)
System Analyst - The Home Depot Store Support Center
. Working on The Build Team at the Store Support Center (SSC) Imaging
and configure and trouble shoot laptops and desktop of the users at
the SSC.
. Also install, configure and trouble shoot software on the systems.
. Setup, install, trouble shoot and configure local and network printers
and plotters.
System Specialist
. Elected Lead Technician of The Build Team which is assisting with all
projects and assisting the build team technician that needs help.
. Handing the bigger projects, along with the imaging, configuration and
trouble shooting of all the devices for the SSC.
System Engineer
. Was moved to the Technology Deployment Center (TDC) staging team to
run a test pilot on the new imaging software Microsoft SCCM to iron
out the bugs.
. After the test pilot became lead technician of the imaging part of the
staging team imaging of all corporate laptops and desktop and
designated project laptop for the Store Support Center, the Field
users and the stores meeting or exceeding established Service Level
Agreement (SLA).
. Attending meetings, responding to escalations regarding follow up and
progress of each request.
. In Oct 2009 was ask to take on the blackberry room where I configured
and shipped store managers blackberries and sim cards for the stores,
Store Support Center and the field users.
. In April 2011 I start assisting Depot Maintenance with the
configuration of the 3750G-S Cisco switches, Motorola and Symbol
MC9060 and MC9090 Scan guns; Motorola and Symbol MT 4090 Gladiator,
4500 Kronos clocks, VC5090 Vehicle-mounted Mobile Computer, Motorola
MC75A First phones, Symbol MK2250 Price verifier for all the Home
Depot Stores.
12/97 - 4/2002 - Entex Information Services - Atlanta, GA
Coca Cola - Support Service Analyst
Support over 20,000 users on a Token Ring/Dial Up Network. Resolve network
connectivity issues and performed password resets on Novell 4.1, NT 4.0,
Unix, SAP Support & ACE Server (SecurID Card). Resolve remote dial-in
connectivity issues. Provide level one and two support diagnosing server
outages/slow responses. Monitor SQL file server performance for impact due
to disk space issues. Edit Novell server logon script files. Provide
hardware support for Windows NT 4.0 wks. & Windows 95, Compaq PCs &
laptops, Toshiba laptop; HPLJ, DeskJet, Xerox & mainframe printers; Shiva
Pack, IGN Dialer & SecurID Card; AS/400 & Mainframe. Support users globally
on Lotus Notes 4.0 and resolve connectivity issues. Install Microsoft and
proprietary applications/software & patches to fix Y2K issues. Provide
support for Office 97, FrontPage 98, NetSoft Elite & Rumba for AS/400 and
the Mainframe. Provide support for numerous PC proprietary applications.
Provide phone support on Siemens along with clearing or resetting
passwords.
Subject Matter Expert on: NT 4.0, Power Point 98, FrontPage 98, Access 97,
Mainframe, AS/400, Unix, Netsoft Elite. On-call duty.
Now: Active Teamleader of the AS/400 & Maim Frame Group. Also MCP
Certified.
Franklin E. Lester Jr.
3603 Galdway Dr.
Snellville, Ga. 30039
Residence: 770-***-****
*******@*****.***
EDUCATION
03/12/12-03/16/12 Windows 7
Training in Troubleshooting Windows 7
12/01/97 -12/19/07 IBM Lotus Notes
Training in Troubleshooting Lotus Notes Mail and Calendar
09/08/97-09/19/11 Microsoft Internet Training
Training in Troubleshooting & setup IE 3.0 thru 8.0
08/04/97-08/15/11 Microsoft Office Training
Training in Troubleshooting & setup of all Office Apps.
08/25/97-09/19/11 Microsoft PowerPoint Training
Training in Powerpoint 4.0 in windows3.1 thru 2010 in windows95,
NT4.0 and windows 7
05/12/97-05/30/11 Microsoft Outlook Course
Training in Microsoft Outlook Usage & setup.
01/26/97-02/22/11 Microsoft Word Training
Training in Word 1.0 thru word 2010
01/06/97-01/25/12 Microsoft Training School
Working with Microsoft Operating Systems and MS Office
Applications.
76-78 Georgia Institute of Technology, Atlanta, Georgia
Associates Degree, Computer Sciences
75-76 Control Data Institute, Atlanta, Georgia
Associates Degree, Business Administration; Computer Programs
and hardware training
76 Atlanta Technical Institute, Atlanta, Georgia
Associates Degree, Business Administration; Hardware and
Operating Systems
TECHNICAL SKILLS
I have been involved in the Computerization of business account and
setting up networking environments. I presently run a small network of
four computers at home.
WORK HISTORY
6/02 - 8/12 DirectFit\TekSystems - Atlanta, GA - (The Home Depot)
System Engineer - The Home Depot Store Support Center
10/97- 1/12 Jewelry Clerk
Sam's Club Warehouse; Duluth, Georgia
12/97- 8/02 Coca-Cola Client Computer Resource Center
Siemens Business Services / Entex; Atlanta, Georgia
01/97-12/97 Help Desk Support Analyst for Microsoft; MS Office Applications
Software / Hardware
Wang Laboratories; Marietta, Georgia
10/94 -8/99 Team Leader, Sam's Shopping Network; Executive Trainer,
Kiosk Support & Setup
Sam's Club Warehouse; Duluth, Georgia
10/89 -10/95 Depart Head, Assistant Operations Manager,
Lionel Playword Corporation
03/81 -10/95 Asst. Manager; Check Cashing Network; Network Support
Tower Package Store; Doraville, Ga.
07/75-11/81 Programmer and project Manager,
Estes Surgical; Atlanta, Georgia
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