Thomas Doney

Summary

I have over ** years of experience working in the IT / Telecom industry. I have a proven track record in the field

of network design, installation and support. I provide customized solutions tailored to the specific needs of the

business user.

Certifications

• CompTIA Network+ (12/2014)

• CompTIA A+ (10/2014)

• Nice Call Recording Systems – 7.x through Nice Interactions Management 4.1

• Novell Certified Netware Engineer – Versions 3.x, 4.x

• ATT Unix

Professional Experience

DONEY & ASSOCIATES, MASSILLON, OHIO UNITED STATES

Owner, October 2013 – present

• Provide Nice Systems Installation, Upgrade and Troubleshooting Services for Voice Recording projects.

Knowledge of data handling and Nice MS SQL data structures and stored procedures

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Integration experience with enterprise systems (Cisco, Avaya, Nortel)

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Work with customers on NICE maintenance and troubleshoot issues, including but not limited to –

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data mapping, form and workflow design and implementation, report design and group permissions

implementation

J.P. Morgan Chase, COLUMBUS, OHIO UNITED STATES

Consultant - Modis, Oct 2012 – Oct 2013

• Provide Nice Systems Engineering Services for Voice Recording project converting Call Recording

from Avaya TDM to Cisco VoIP. Expanded existing recording environment in order to comply with Dodd-Frank

requirements.

Strategic Products and Services, Parsippany, New Jersey United States

Senior Software Engineer, Oct 2000 – Oct 2012

• Certified by Nice Systems in the Installation, Configuration and Testing of Nice Call Recording

Hardware and Software - Versions 7.x through the most recent release, Nice Interactions Management 4.1.

• Provide onsite and remote customer support to our call recording customers whose configurations

include VoIP, TDM Trunk, Extension (Digital / Analog) and Radio audio sources.

• Provided technical training to our customers including the maintenance requirements specific to a Nice

Call Recording environment

• Received three Vice President Awards for exemplary customer service.

Consultis, Incorporated, Akron, Ohio United States

Telecommunications Analyst May 2000 – Jul 2000

• Provided guidance and planning for a customer team in the selection of a new voice services vendor,

saving approximately $500,000 / year on a two year contract.

TMW Systems, Incorporated, Beachwwood, Ohio United States

Network and Voice Services Manager, Feb 1996 – Mar 2000

• Responsible for all aspects of the voice and data network design, implementation and management.

• Assisted customer support staff with issue resolution in the area of network operations.

• Provided support to both software development and administrative staff in the areas of networking and

effective use of office automation solutions.

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Decarlo, paternite and associates cleveland, ohio United States

Network Consultant, Jan 1995 – Feb 1996

• Responsible for network implementation and maintenance.

investors computer services cleveland, ohio United States

Network Consultant, Jan 1994 – Jan 1995

• Provided installation and maintenance services for Law Office Automation Software

• Wrote the troubleshooting section of the Novell Telephony (CSTA) manual for Novell, Inc

• Installed and maintained computer / network hardware and software for high net worth families across

the United States.

chicago consolidated communications, chicago, illinois United States

Programmer (DataFlex, C), Network Consultant, Jan 1990 – Jan 1995

• Provided design, Installation, Maintenance and Troubleshooting services for Computer / Networking

solutions.

• Handled all customer services for UNIX based PBX which provided small businesses with ACD, IVR,

Predictive Dialer functions.

• Provided full service to customers for Third Party CDR, Toll Fraud Detection / Prevention applications.

• Wrote custom real-time Data Acquisition applications (C).

tcd, inc st. louis, missouri United States

Owner, DataFlex Programmer Jan 1987 – Jan 1990

• Designed and wrote a fully integrated Accounting system for small businesses.

• Provided consulting services and custom software solutions for small business owners.

blockbuster entertainment dallas, texas United States

LAN Support Jan 1986 – Jan 1987

• Blockbuster Entertainment purchased Movies To Go. I moved to Dallas, Texas to provide LAN support services

to the home office.

Movies to go st. louis, missouri United States

DataFlex Programmer Jan 1984 – Jan 1986

• Designed and wrote Point-of-Sale / Video Rental application for stores in St. Louis and Chicago.

Education

Webster University, Webster Grove, Missouri United States

Bachelor of Arts – Information Systems / Mathematics, June 1982

STARK STATE COLLEGE

CompTIA A+, Network+, Security+ (2014)

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