Customer Service Sales
Resume:
Jenna Roberts
*** ****** **. **********, ** ***57
acg7r6@r.postjobfree.com
OBJECTIVE Dedicated customer service representative motivated to maintain customer satisfaction and
contribute to company success.
SKILLS & Strong organizational skills Knowledge of CPT, HCPC codes
ABILITIES
Active listening skills Knowledge of ICD9 diagnosis codes
Customer service expert Knowledge of HIPAA rules and guidelines
Telecommunication skills Claim Processing
Seasoned in conflict resolution Problem Solving
Energetic work attitude Dedicated to process improvement
Adaptive team player Self starter
Knowledge in Healthcare Reform rules and guidelines
EXPERIENCE RAPID RESOLUTION EXPERT WITH UNITED HEALTH CARE 04/2010 - PRESENT
I take escalated customer service calls and can process claims in real time as well as deal
with calling provider offices for customers to work out issues . I know the Health care reform
laws and very experienced in HIPAA guidelines.
I started in customer service in January 2007 and quoted benefits with also helping with
claims understanding and education to the members of United Health Care. I worked at home
for some time due to my self-discipline.
PHARMACY SALES WITH LIBERTY MEDICAL DIABETIC SUPPLY
DATES FROM 10/2005 THRU 11/2006
I started as a Medicare Part D educator then went into pharmacy sales. My job function
Included verify insurance and submit orders directly to pharmacy for processing.
Worked in customer retention to keep customers that were unhappy.
Certificates earned in the time were in HIPAA training, compliance and ethics, pharmacy
sales and orders, Promoting Professionalism and Fraud and information security
EDUCATION FORT PIERCE CETNRAL HIGH SCHOOL
Fort Pierce FL
Graduated 1992
I have many years dealing with customers in the medical field. Solving problems with
retaining customers and very good communication skills. I have good computer experience
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and can type 50 wpm. I’m a good team player and get along with anyone I work with.
REFERENCES UNITED HEALTH CARE
Other references
Lisa Whelch 336-***-**** Solstas Lab Partners
Angelique Hammaker 772-***-****
Deborah Burt 843-***-****
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