Customer Service Representative

Amira A. Freeman

*** ***** ***** ***** • Arlington, TX 76002 • 682-***-**** • *****.*******@*****.***

Experienced administrative assistant prepared to merge education with accumulated experience in customer

satisfaction and team leading. Excelled in efficiency of project completion and undertaking tasks that required

extensive planning and organization

Seasoned in Human Resource management and supervision with a steady history of quality experience and performance.

Accomplished communicator with the ability to train and motivate personnel and promote a team spirit. Expertise in

payroll, program implementation, and Human Resources organizational structure.

• Proven track record of program implementation.

• Administering counseling, support, career guidance and development.

• Successful leader, equally effective as member of a team.

• Highly organized able to multi-task and accomplish multiple objectives.

• Excellent management and leadership qualities.

• Expert in computer software including MS word, excel, power point, access.

• Strong communication, interaction and relationship-building.

• Considerable experience planning and implementing programs, projects, and public-relations events.

PROFESSIONAL EXPERIENCE:

Case Navigator 2012 – Present

Travelers Aid Dallas/Fort Worth, TX Dallas, TX

• Answered phone calls, greeted clients, and scheduled appointments.

• Accompanied at risk minors to their predetermined flights in order to facilitate travel as coordinated with our state

partners.

• Completed intake forms for lost and found items left in the terminals of the airport.

• Completed intake forms for individuals and families in need of assistance i.e. shelters, car seats, food, etc.

• Facilitated shipment via FedEx for the return of lost items to owners.

• Participated in the managerial planning of fund raising events for the agency by preparing event plan presentations

for board members to approve and maintaining direct contact with vendors and sponsors.

• Assigned event projects to Associates and volunteers such as booth positioning, client greeting, cash handling

stations, prize distribution, and key participant recognition.

Customer Service Representative/Cashier 2011 – 2012

Wal-Mart Neighborhood Market Arlington, TX

• Provided customer service by answering product questions and maintaining customer satisfaction.

• Ordered merchandise and kept track of inventory.

• Created displays to increase sales on item of the week.

• Assisted Cashiers during high traffic hours to increase store efficiency.

• Conducted MoneyGram transactions and check cashing for customers.

• Conducted draw counts at the end of the shifts and made deposits into the safe.

Education:

Master of Business Administration, with Honors

Specialization: Healthcare Management Aug. 2014

American InterContinental University (Accredited via ACBSP) Schaumburg, IL

Bachelor of Business Administration, with Honors

Specialization: Healthcare Management . Sept. 2013

American InterContinental University (Accredited via ACBSP) Schaumburg, IL

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