Customer Service Front Desk
Resume:
DEBRA BACCHUS
Jamaica, New York 11436
718-***-**** (HOME)
718-***-**** (FAX)
718-***-**** (CELL)
*************@***.***
EXPERENCE
*/****- ******* ****** ***** HOTEL JAMAICA, NEW YORK
Front Desk/Night Auditor
Responsible for total audit of hotel and restaurant revenue, ran and
verifying all reports for accounting office entering all hotel revenue.
Handled customer issues, including checking in and out guest. Work
With Opera.
4/2008- 10/2008 CROWN PLAZA HOTEL JAMAICA, NEW YORK
Front Deck / Night Auditor
Responsible for total audit of hotel and restaurant revenue, ran and
verifying all reports for accounting office entering all hotel revenue.
Handled customer issues, including checking in and out guest.
12/2005-06/2007 RED ROOF INN WESTBURY, NEW YORK
Front Desk / Night Auditor
Work with diverse population. Responsible for total audit of hotel
revenue, trouble shooting and backing up computer system, and
running all report for General Manger on a nightly basis. Also, handling
all customer issues, including checking in and out guest; heavy cash and
credit card handling.
03/2005-12/2005 HOWARD JOHNSON JERICHO, NEW YORK
Front Deck / Night Auditor
Responsible for total audit of hotel revenue, trouble shooting and backing up
computer system, and running all reports for General Manager on a daily
basis. While handling all customers’ problems and checking in and out of
hotel guest, along with heavy cash handling and credit cards.
10/2002-09/2004 JET BLUE AIRWAYS QUEENS, NEW YORK
Customer Service Agent
Processed and handled baggage of passengers checking in for all flights, by
computerized system, and manually. Sold tickets for walk up customers and future
flights. Worked the gates operating the jet bridge for embarking planes on
incoming and outgoing flights.
03/2000-05/2002 SPIRIT AIRLINES FLUSHING, NEW YORK
Customer Service Agent
Processed and handled baggage of passengers checking in for flights, by
computerized system, and manually. Sold tickets fro walk up customers and
future flights. Worked the gates operating the jet bridge for embarking planes
for incoming and outgoing flights.
10/1998-7/2000 COX PADMORE SKOLNIK & SHARKJARCHY NY.NEW YORK
Receptionist
Handled incoming calls on AT&T ML V28l Telephone System, log
Incoming and outgoing packages, enter daily time slips, account payable
Faxing and coping. Knowledge of WordPerfect8 Lotus Notes, Quattro Pro8,
in office e-mail, Westlaw, LEXIS-NEXIS.
06/1998-12/2003 LA GUARDIA MARRIOTT ELMHURST, NEW YORK
Front desk / Shift Leader / Night Auditor
Work with diverse population. Responsible for total audit of hotel revenue,
trouble shooting and backup computer system, and running all reports for
hotel management on a nightly basis. Handled customer issues, including
checking in and out guest. Heavy cash and credit card handling.
2/1994-09/1997 MGM HOTEL & CASINO LAS VEGAS, NEVADA
Housekeeping /Dispatcher / Inspector / Scheduler
Work with diverse population. Help supervise 300 housekeepers, inspected
for billing and repairs, ran daily projected reports, prepared afternoon
schedule fro 75 housekeepers, assisted with a 75-line phone system, general
office work.
10/1990-01/1994 CARROWS RESTAURANT LAS VEGAS, NEVADA
Assistant Manager
Responsibilities included assisting with managing 20 employees, ordering
general supplies, banking, downloading system each day, and preparing
payroll.
EDUCATION
08/2008-present MOLLY COLLEGE ROCKVILLE CENTRE, NEW YORK
Major: Respiratory
01/2005-05/2008 NASSAU COMMIUNTY COLLEGE GRADEN CITY, NEW YORK
Major: Liberal Arts- Awarded
05/1997-12/1997 COMPUTER SKILLS SCHOOL LAS VEGAS, NEVADA
Certification in MS-DOS, Excel Window 95, and Peachtree
08/1980-05/1982 MISSOURI VALLEY COLLEGE MARSHALL, MISSOURI
Major: Accounting Received – 42 credits
SKILLS light typing, heavy telephone, Windows XP, Access, Customer Services,
public relations and help deck at Molloy College in New York.
Debra A. Bacchus
130-10-144 Street
Jamaica, New York 11436
Dear Sir/Madame,
Enclosed is my resume for you to review.
It will furnish you with information concerning my career objective, experience and education.
I am interested in exploring front desk/night audit position within your organization.
I am diligent, committed and I have strong work ethics. I possess excellent interpersonal and
communication skills that enable me to effectively interact with colleagues, all management
vendors, clients and co-workers.
I also possess strong organizational and time-management abilities, which enable me to
manage and complete projects in a timely fashion.
My enthusiasm and motivation allow me to meet new challenger while adapting quickly to new
environments.
I believe my experience and background would make me a valuable asset to your company.
I would like to meet with you at your earliest convenience to discuss these opportunities.
Thank you for your time and consideration. I look forward to hearing from you.
Sincerely,
Debra A Bacchus
Enclosed Resume
Contact this candidate