Customer Service Manager
Resume:
Robert Pierce Jr.
*** ******* *******, ******, ** 48843
Cell: 734-***-****
***********@*****.***
Professional Summary
My main goal is to continue my knowledge of the retail industry, strive to make the culture around me
effective, and most importantly give excellent customer service. I will promote and help those around me
succeed. My metrics have been better than average. Our future awaits.
Core Qualifications
• Customer Service
• Quality use with Time Management
• Merchandising
• Product Resets
• Display Building
• Delegation
• Communication
• Culture Building and Changing
Experience
CVS/Caremark
Highland, MI
Store Manager
06/2012 to Current
• Delivered top results in yearly categories including Customer Service and Sales Increase to
Budget
• Developed a Shift Supervisor B into a Shift Supervisor A
Robert Pierce Jr.
Farmington, MI
Assistant Manager
11/2010 to 06/2012
• Developed skills for a Store Manager position
• Helped the store deliver results for yearly profit and high service scores
• Helped develop a cashier into a Shift Supervisor B
Westland, MI
Shift Supervisor B
11/2006 to 11/2010
• Worked on promotional opportunities and developed skills to become an Assistant Manager
• Learned how to walk with field management and discuss strategies for better results
Education
High School Diploma
1996
Lincoln Consolidated, Ypsilanti, MI
Business Administration
2009-2012
South University
BBA Management
Current
Robert Pierce Jr.
Cleary University
Work History
Speedway, Westland, MI
Service associate 10/2005 to 11/2006
Home Depot, Farmington Hills, MI
Head Cashier 03/2003 to 05/2003
Home Depot, Farmington Hills, MI
Tool Rental Associate 09/2001 to 03/2003
Robert Pierce Jr.
References
Kathy Reynolds – 586-***-**** (4 years – Manager/Trainer)
Linda Hoyer – 734-***-**** (36 years – Mother/Coworker)
Allison Hopersberger – 249-***-**** (36 years – Sister)
Lee Schmeisser – 313-***-**** (10 years - Friend/Coworker)
Ken Walters – 734-***-**** (8 years - Manager/Trainer)
Contact this candidate