Customer Service Insurance
Resume:
Susan M. Mural
Houston, TX **096
Cell: 708-***-****
******@****.***
Office 2014-Present American Risk Insurance
Experience Company Houston, TX
Aug 2014 -Collections/Accounts Receivable
Processed checks -input, scanning, evaluation, & deposits
Payment Processing
Data Input
Customer Service -Assisted with agents, insureds, others research, and
problem solving
Jan2014 -Receptionist
Demonstrated proficiency in telephone and front-desk reception.
Assisted with clients, research, and problem solving
Kept company database and files.
Restored organization to reception area, and accelerated data input
Began initial step of check processing
Sorted Company Mail
Assisted Mail Clerk
Ordered Supplies for company staff & compared prices of various vendors
to maintain best pricing
Kept reception area tidy and fresh
Praised by management for the thoroughness of work, attention to detail,
and positive attitude
Established new systems to increase organization (filing, attendance,
phone lines, returned mail)
Legal
Office 2012-2013 Law Offices Of Joshua Karmel
Experience Chicago, IL
Legal Secretary
Excelled in a role requiring the ability to handle a variety of
administrative tasks and resolve customer concerns with expediency
Demonstrated proficiency in telephone and front-desk reception
Assisted with clients, research, and problem solving
Kept company database and files
Restored organization to office, legal records and accelerated data input
Praised by management for the quality of reports, attention to detail, and
team-player attitude
Teaching 2003 - 2008 Cicero School
Experience District 99 Cicero, IL
Elementary School Teacher
Taught second and fourth grade
Prepared lesson plans aligned with state standards utilizing various
learning styles and differentiated instruction
Prepared, administered, corrected, and analyzed results of achievement on
tests, class work, and homework
Incorporated technology and visual aides to enhance teaching
Provided instruction for Extended Day Program for at-risk students
Taught rules of conduct and maintained discipline to establish a suitable
learning environment
Developed new math & science curriculum and presented it to administration
Collaborated with administration and staff on policies and procedures
Organized & Coordinated field trips
Hosted Family Reading and Math Nights
Managed communication with parents on students' progress
Planned and implemented activities for Summer Bridges 2005 and 2000
Education
2002 Concordia University
River Forest, IL
Bachelor of Arts in Elementary Education
Concentration: Geography G.P.A. 3.74 Cumulative G.P.A. 3.31
Member of Phi Theta Kappa Honor Society
Transfer Honor Scholarship
2000 Morton College
Cicero, IL
Associate in Arts
Cumulative G.P.A. 3.32
Berwyn Masonic Lodge Scholarship
1997-98 Skyway Art Competition Award of Excellence
Certifications
Elementary Education, K-9, Standard Elementary Teaching in Illinois
Elementary Education EC-6 & 4-8 in Texas
TESOL
Technical
Skills Windows and Macintosh Operating Systems, Microsoft Office, Adobe Acrobat,
Photoshop, Modotech, Micrografx Window Draw & Web Design.
References
Name
Location
Relationship
Company
Position Held
Phone
Anna Lewandowski
Houston, TX
Co-Worker
American Risk Insurance
Statistical Analyst
Cynthenia Hosseini
Houston, TX
Co-Worker
American Risk Insurance
Owner's Assistant
Joshua Karmel
Chicago, IL
Prior Employer
Law Offices of Joshua Karmel
Owner/Partner
Contact this candidate