Medical Customer

CARLY E. SISSON, M.A.

*** **** **** ****** ********* 4 Penn Yan, NY 14527 607-***-****

*****.******@*******.*** http://www.linkedin.com/pub/carly-sisson/41/1a6/b86

CAREER OBJECTIVE: Provide Spanish Interpreter services to improve communications and create better

outcomes in an environment culturally committed to providing customers with the highest quality of service

QUALIFICATIONS AND EXPERTISE

Master’s in Spanish Language from Middlebury College, completed in Madrid, Spain

Bachelor’s in Spanish from Hobart and William Smith Colleges with a semester of study-abroad experience

in Madrid, Spain; near-native fluency in Spanish

Achieved excellence; Phi Beta Kappa, Dean’s List, Hobart and William Smith Faculty Scholarship

Fluent and proficiency in reading, writing, listening and speaking Spanish, English, and French

Knowledge of the interpretation code of ethics and confidentiality regulations

Skilled providing Spanish interpreting services; experienced as a Spanish and French Teaching Assistant for

beginner and intermediate courses, directing listening, speaking and reading activities

Highly skilled providing accurate and culturally sensitive interpretation to patients, their families and staff

members on a professional team; collaboratively work throughout facility

Knowledgeable of cultural diversity; ability to comprehend slang and colloquial expressions from Spain and

Latin America due to cultural immersion with Spanish civilians and Latin Americans

Knowledge of medical terminology in Spanish and English; experience in health care setting.

PROMPT, PROFESSIONAL AND QUICK CLEAR AND CONCISE

ORAL/WRITTEN COMMUNICATION

THINKING

SENSITIVE COMPUTER LITERATE

CULTURALLY

SUMMARY OF PROFESSIONAL SKILLS

Patient Navigator

Assists patients with scheduling regular and specialty appointments; provides or helps them find/arrange

transportation, and makes referrals to other medical offices and community resources.

Interprets for patients and family if they are Spanish-speaking or have limited or no English.

Is always searching and expanding knowledge about community resources such a housing, food sources and

public transportation lines.

Provides support with filling out paperwork such as intake forms, WIC or food stamp pamphlets, or

insurance applications.

When necessary, educates patients or offers resources or places to go regarding various situations such as sex

education, lawyers, domestic violence, homelessness etc.

Spanish Interpreter

Interpret and translate conversations in a manufacturing setting between the company and customer

Provide accurate and culturally sensitive interpretation; on-call, as needed in a timely manner.

Facilitate communication between health care providers and non-English speaking patients, helping to

advocate for needs at each point along the care continuum

Accepts referrals via phone or voice mail for interpreting both emergency and scheduled interactions

Prioritize requests and recommends utilization of other methods if appropriate.

Spanish Administrator/Recruiter

Perform all administrative/recruiting duties both in English and Spanish languages

Prepare and review schedules and interviews to ensure accuracy and efficiency

Motivating, developing, and directing people as they work, identifying the best people for the job

Knowledge of principles and processes for providing customer and personal services; includes customer needs

assessment, meeting quality standards for services, and evaluation of customer satisfaction

Proficient use of Microsoft Word and Excel, scanners, keyboarding skills, etc.

Professor, Tutor, Classroom Aide, Coach

Assisted 2nd grade student from Spanish-speaking household to learn to read/write English fluently; created

written and hands-on activities to motivate and encourage the student, taught Spanish basics such as the

alphabet, numbers etc. as a pre-cursor to introductory middle school Spanish classes

Led group activities and individual lessons with autistic children at varying levels of abilities in subjects such

as math, reading and vocational skills to provide extra assistance to the teachers

Acted as a coach and guide for mentally and physically handicapped individuals so that they would be able

to participate in their own baseball league

WORK EXPERIENCE

Bilingual Patient Navigator, Finger Lakes Community Health, Penn Yan, NY 08/2013-Present

Spanish Interpreter, Empire Interpreting Services, Finger Lakes Region, NY 08/2012-08/2013

Spanish Translator and English Teacher, CAF USA, Elmira, NY 06/2013-08/2013

Spanish Administrator/Recruiter, CAF USA, Elmira, NY 01/2013-06/2013

Spanish Professor, Empire State College, Corning, NY 01/2013- 06/2013

Tutor, ESL Instructor, America Reads, West Street Elementary, Geneva, NY 01/2010-05/2011

Spanish Tutor, Sixth Grade Students, Horseheads Intermediate School, Horseheads, NY. 09/2006-06/ 2007

Tutor/ Aide in Autism Spectrum Disorder, K-12 Horseheads School, Horseheads, NY 09/2003- 06/2007

Coach/Aide, Challenger Baseball, Horseheads, NY Summer 2006-2007

EDUCATION

Medical Interpreter Certification, Bridging the Gap, Geneva, NY 10/2013

Master’s in Spanish Language, Middlebury College, Middlebury, VT and Madrid, Spain, 3.66 2012

Bachelor’s in Spanish, Hobart and William Smith Colleges, Geneva, NY and Madrid, Spain, 3.87 2011

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