Technician Active Directory

INFORMATION SYSTEMS ENGINEER

Microsoft Certified Professional, A+ Certified Professional & US Navy

veteran Electronics Technician in the Nuclear Power Program with over nine

years of experience in engineering, diagnosing and repairing computer,

network and printer issues. Responsibilities have included IT Project

Management, supporting Windows based networks, VoIP, WLAN, Data Collection

Devices & Peripherals.

EDUCATION & PROFESSIONAL TRAINING

North Carolina Wesleyan College - Rocky Mount, NC. B.S. Computer and

Information Systems. GPA 3.97

Microsoft Certified Professional

CompTIA A+

Member of Sigma Beta Delta

North Carolina Wesleyan College - Rocky Mount, NC. B.S. Business

Administration GPA 3.95.

PROFESSIONAL EXPERIENCE

AP EXHAUST PRODUCTS - Goldsboro, NC

July 2010 - Present

Help Desk Analyst

Maintain ticket requests in ERP system to resolve all end user issues

Install & Maintain Server Environment (Windows Server 2003 and 2008)

Administer Active Directory and Microsoft Exchange including adding users

and mailboxes

Manage file and folder permissions

Troubleshoot and repair printer issues incl. laser & Zebra thermal printers

Support Cisco enterprise class WLAN and LAN

Resolve network connectivity problems

Manage Vmware ESX5.1 virtual environment

Create new domain and migrate users from old domain

Support SQL databases

Test and recommend software and hardware solutions

Manage Avaya phone system and Audix Voicemail

Escalate phone and data circuit issues to vendor

Set up and support company iPhones (iPhone 5S)

Manage NFS shares for Unix based ERP system

Create and manage users in Unix

Provide remote support sales staff across the country

BB&T - Wilson, NC

March 2010 - July 2010

Support Technician (contract position)

Set DHCP reservations for printers in the DHCP scope

Set up printer queues for Lexmark and HP printers

Set up network drives for users and ensure proper group membership in

Active Directory

Ensured printers are properly set up

Troubleshot printer and fax problems for users and onsite technicians

Helped in conversion of BB&T sites to VoIP

Lexmark - Rocky Mount, NC

August 2009 - March 2010

Onsite Technician (contract position) Received and resolved tickets in

Seibel

Diagnosed and repair Multifunction printers in a timely manner

Maintained good customer relations

Maintained paperwork

PC Assist - Field Technician

March 2009 - Aug. 2009

Field Technician

Diagnosed and repaired PC issues, hardware and software either in shop or

onsite for customers

Diagnosed and resolved network issues including those involving TCP/IP as

well as cabling

Provided administration of servers for customers including law offices,

medical clinics, and other businesses

Installed and supported 802.11 routers

Connect PCs to domain and install software

Verizon Wireless - Cary, NC

Sep 2003 - Aug 2008

End User Support

Received and resolved tickets in Remedy

Installed all POS systems in new stores and kiosks. Ensure file and folder

permissions on Windows 2000 Server and Windows Server 2003

Ensured SMS packages are delivered to users

Deployed and supported Cisco 802.11 AP devices

Escalate problems for desktop and laptop users. Configure Cisco routers and

switches to ensure proper connection to the company WAN via the T-1 circuit

Ensured all POS systems are working correctly in the stores in the Triangle

as well as Eastern NC

Managed the rollout of Verizon Wireless "Store in a Store" kiosks in BJ

Warehouse locations in Raleigh and Charlotte and the rollout of Verizon

Wireless locations throughout Eastern NC

Worked to resolve electronic issues arising with some locations

Troubleshot and resolve issues with network connection, PCs, printers, or

Bill Payment kiosks in a timely manner

Provided support for all administrative personnel and help in connecting

internal employee data devices such as Blackberry and other PDA devices to

the company network to receive e-mail

Rolled out VoIP phones during conversion from PBX to Cisco VoIP

Administered Cisco Call Manager and Unity

Utilized Active Directory to resolve and ensure user's and PC objects are

in the appropriate Organizational Units and have the proper permissions

Provided supervision to two technicians. Provide phone support for end

users including being part of an on-call rotation

Computer Plus Sales and Service - Greer, SC

Aug 2001 - Sep 2002

Field Engineer

Repaired PCs, servers, PC printers (HP Deskjet and Laserjet, Lexmark,

Okidata, Zebra thermal printers), and line printers (Printronix, etc)

Dealt with customers to troubleshoot and resolve their system issues

Worked on various large line printers which required electrical,

electronic, and mechanical troubleshooting

Covered a service area including Eastern NC, traveled to the customer

location when necessary, completed paperwork, and maintained parts

inventory

Provided phone support to customers and took part in the company's on-call

rotation

Professional References Available Upon Request

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