Customer Service Human Resource

WILSON PHAN

**** ******* ** # ** *** Diego, CA **122 ********@*****.*** 626-***-****

SUMMARY: Results driven professional with more than 3+ years of experience in the work force with specialization

in Human Resources. Proven abilities to perform a broad range of human resource functions such as HRIS, training and development,

employee engagement, and HR administrative support. Recognized for excellent decision-making and time management skills as noted

by 4 nominations for customer service awards. Self-driven, team player, and ready to excel at all aspects of the position.

CORE COMPETENCIES: Confidentiality-HRIS: SAP, Paychex-LMS-ATS-Payroll Systems-Training & Development-HR

administration- Employee Engagement- Sourcing/Recruiting- Benefit Administration- New Hire Orientation– Customer Relation–

Records Management –Microsoft Office: Word, PowerPoint, Excel, Outlook (Intermediate)-(Intermediate)-Adobe (Intermediate)-PC-

MAC

Experience

HR Assistant/HRIS Specialist (temporary position), Glanbia Nutritionals Carlsbad, CA 03/14-09/14

• Utilized problem-solving skills to improve data entry process of new hire and personnel data changes in HR systems.

• Used written, verbal, and interpersonal skills to collaborate with Training and Development Coordinator and managers with organizing

200+ employees records on LMS, tracking employee performance, and conducting new hire orientations.

• Proactively utilized HRIS and payroll systems to compile reports and process LOA and worker’s comp. information.

• Supported payroll department with compensation, benefits system administration, and reviewing invoices.

• Collaborated with a team of office employees in planning company sponsored events.

• Supported international interns with accommodation, basic office needs and answering any employee related questions.

Loan Documentation Analyst III, Wells Fargo Home Mortgage San Diego, CA 4/12- 12/13

• Processed and funded mortgage loans using strict attention to detail and analytical abilities to prevent compliance issues.

• Nominated for 4 customer service awards due to ability to take initiative on communicating with customers to rectify issues in a timely

and professional manner regarding missing documents, upcoming deadlines

• Selected by manager to assist in human resource functions: conducted 5 new hire/ temporary employee orientation, training, and

payroll analysis.

Operations Service Assistant, Wells Fargo Home Mortgage San Diego, CA 12/11-4/12

• Supported managers with exceptional organizational skills in managing and shipping hundreds of mortgage files daily.

• Prepared and proofread detailed reports on daily transactions of files.

• Collaborated with team to solve departmental issues regarding missing files, customer inquiries and event planning.

Human Resource Intern-Recruiting, Suna Solutions San Diego, CA 3/11 – 6/ 11

• Assisted with recruitment efforts by placing over 10 candidates in temp-to hire positions during term: drafted and processed job

descriptions, reviewed resumes, and scheduled interviews.

• Prepared new hire offer packets and termination paperwork, maintained Applicant Tracking System and assisted with answering any

employee questions regarding benefits and LOA.

• Performed various HR tasks such as HRIS data entry, termination, I-9 processing, reference checks, and employment verifications.

Student Supervisor/ Library Admin., UC: San Diego La Jolla, CA 4/08 – 9/11

• Assisted Geisel Arts Library with guest reception, faculty/student support, admin tasks, and general administrative procedures in a

campus setting.

• Organized over thousands of university library materials, processed order forms, controlled flow of information through the day, and

assisted organizing meetings, conferences, and seminars.

•Under supervisory role demonstrated ability to lead a small team and assist with communicating policy changes and updates.

Education

National University Human Resource Management Certificate Program 8/13-Present

Courses: (1) Recruitment and Retention (2) Pay, Benefits, and Compensation, (3) Legal and Labor Relation- OSHA, ADA, FLSA,

FMLA, (4) Organizational Development

University of California: San Diego BA: PSYCHOLOGY MINOR: LAW 9/07-6/11

Relevant Course: Social Psychology, Industrial/Organizational Psychology, and Business Law

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