Sales Service

Abu Hamid

**-** **** ******

Woodside NY *****

347-***-****

**********@*****.***

Career Objective: An experienced and motivated individual wishing to use the analytical and customer handling skills to

pursue a long term career in an organization that enables significant contribution to confident process of complete Travel

and Tourism industries.

Experience:

Silkways Cargo Service- LTD – GSA- Malaysia Airline- DHAKA (11/2004 – 6/2014)

Senior Reservation and Ticketing Officer

• Telesales

• Making Reservation and Ticket issuance

• Answering passenger’s quarries

• Ticket reconfirmation and change of travel date

• Managing FFP

• Supervising issuance of ticket through credit cards.

• Issuances of lost ticket, Mileage ticket, and privileged ticket.

• Preparing counter sales report

Skills

• Proficient in MS Office

• Sound knowledge about Electronic Ticketing system (E-Ticketing)

• Reservation and Ticketing Software (e.g:Ammadeaus,Gallilio GDS),Kommas-4.which is owed by Malaysia

Airlines.

• Fluent in Bengali, Hindi and Japanese

Educational:

National University- Bangladesh

• Bachelors of Social Science

References available upon request

Contact this candidate