Customer Service Sales

Christina Robalino

* ****** ****** • Merrick, NY, 11566 • 516-***-**** • ***********@*******.***

I am seeking an opportunity to apply my previous working experience and skills in becoming your Operations/Customer Service Assistant. I understand what customers want and how to deliver results. With my skills in building and maintaining relationships I believe I can transition well into understanding and meeting the needs of your clients. I am accustom to providing the highest level of service to my clients and look forward to applying the same service for you.

Career History

Barney’s New York, New York, NY Jan. 2013 to Present

Sales Associate – Women’s Designer

Provide exceptional customer service and exceed sales goals for an exclusive fashion retailer. Build and maintain strong customer relationships by listening to client needs, identifying buying signals, maintaining an extensive knowledge of the latest fashion trends and utilizing a consultative sales approach.

* Achieved sales goal for Season by 10% through strategic selling skills.

* Analyze weekly reports and work with Buyers to review and identify best-selling and underperforming merchandise.

* Maintains expert knowledge of merchandise by attending market appointments and assisting with product selection and assortment.

* Assist in creating eye-catching, attractive displays to select appropriate product for marketing and business needs with-in Isabel Marant collections.

Barney’s New York, New York, NY 2006 to Jan.2013

Sales Associate – Men’s Contemporary Sportswear

* Exceeded $1 million sales goals consistently since the date of hire.

* Team player – build relationships with internal and external teams for personal and business development.

* Maintained expert knowledge of couture by attending vendor seminars and showroom events that provide designer’s inspirations and product education.

Hirshleifer’s Manhasset, NY 2004 to 2006

Sales Associate – Luxury Goods

Exceeded sales goals and provided customers with a true shopping “experience” in multiple departments, including Accessories (handbags, shoes, eyewear and jewelry), Men’s Sportswear and Formalwear, Women’s Eveningwear and Sportswear, Swimwear and Fur/Leather. Maintained an impeccable store appearance and replenished stock as needed to enhance visual presentation. Demonstrated the attributes of both Hirshleifer’s and Jimmy Choo products.

* Engaged customers in conversation and assisted in the understanding, demonstration, description and selection of merchandise.

* Developed and maintained clientele by providing extraordinary customer service and enrolling them in customer appreciation programs.

Limited Too, Massapequa, NY 2003 to 2004

Assistant Manager

Oversaw the day-to-day activities of a high-volume retail sales store with $2.5 million inventory. Opened and closed the store, managed inventory, processed shipments, manage cash, reconcile registers & process deposits and directed staff to facilitate seamless store operations. Interacted with executive management to coordinate internal meetings, conference calls & training sessions, and to provide feedback on products, displays, promotions, and opportunities for improvement.

* Assumed leadership and development responsibilities through effective store communication, awareness of morale, staff development, and implementation of selling priorities.

* Drove sales revenues by executing corporate strategy for promotional & seasonal events and motivating staff.

* Maintained corporate standards of operations for visuals, merchandising, security/shortage control, human resources and operations.

Education

Bachelor of Science in Fashion Merchandising Management, 2004

Fashion Institute of Technology, New York, NY

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