Project Manager Management

Sunshine Garcia

***** ******* ******, *******, ** 60142

Cell: 815-***-****

**************@*****.***

SUMMARY

Project Manager effective in leading and directing Records Storage projects from inception to

launch. More than 3 years of progressive management experience and repeated success in

developing project initiatives, directing project plans and achieving revenue performance targets.

HIGHLIGHTS

Customer relations specialist Results-oriented

Process improvement Systems implementation

Multi-unit operations management Troubleshooting

Organized Project development and lifecycle

ACCOMPLISHMENTS

Improved customer satisfaction ratings by 70 % by implementing a new user-friendly interface.

Recipient of the C S D S A ward in 2014.

EDUCATION

Mechanical Engineering

Lake County College - G rayslake, IL

Fall of 2015 staring back up to receive an Associates Degree in math and science. Also, working

towards certification in Records Information Management. Once completed, the next certification

would be Credited Records Management.

EXPERIENCE

Record Storage Manager, 08/2009 to Current

AMS Store and Shred, LLC - Lake In The Hills, IL

Drafting action plans and lead meetings with department executives to review project status and

proposed changes. Collaborate with cross-functional teams to draft project schedules and plans.

Prepare, test, implement and manage procedures with accordance to Records

management. Execute proof of concept implementations to validate product feasibility. Manage

the day-to-day tactical and long-term strategic activities within the business.

E xecutive Assistant, 07/2004 to 08/2009

Associates Roofing and Waterproofing - Crystal Lake, IL

Reviewed, researched and negotiated insurance, health plans, benefit packages and other

contracts. Calculated, prepared, and issued bills, invoices and account statements according to

established procedures. Communicated with customers, employees and other individuals to

answer questions and explain information. Executed accounts receivable reporting enhancements

and reconciliation procedures. Guided firm reconciliation, payroll, annual bonus, pension funds,

and annual reporting.

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